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Boise, ID
reply to Scott Heath

Re: [Qwest] ISP disconnects? CL says to buy a new router! Really

Hey Scott, this is B with the CenturyLink Help Team. I'll be happy to help with issues you may be having with your modem. Send me your information via our online webform, and I'll take a look: »bit.ly/IArNlt

Thanks Scott,
CenturyLink Help Team



Re: [Qwest] ISP disconnects?

All the relevant details are in these posts, but I guess I'd like to know if I really do need to go through the process of installing a new router to avoid these random disconnects.

Scott Heath

Denver, CO

CL sent a line tech today, and he said he'd isolated my DSL to the jack that had the modem/router. My speeds are back up (at least as reported on the device's status page), and no disconnects so far.

Before the tech came, I got a call from the local CL office, which had been alerted by B, and the local guy pointed out that lowering the speed increases the signal strength, so we set it to 5mbps for the weekend, and I had no disconnects.

Now it is back to 12, and we'll see if it stays connected.