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[DSL] Dry loop installation: demarc box not connected?

There's usually a specific reason for them to do ONLY this... other than just sheer laziness. I can only go off my personal experience and stories I've heard from friends, but the general consensus I get is that Bell techs at least try to connect the wiring to something. In my case they came inside my house and spent 30 minutes wiring things up to a jack so I at least know some of them care to do the job correctly. There's a multitude of things that can go wrong, however. A picture of the inside of the NID (the demarc box) would go a long way in getting some help with this. It's possible the Bell line is just connected to the incorrect pair or something simple like that. Mistakes happen.

Thanks for the reply, Rizzle.

I will ping my friend for a picture, hopefully will get one by tomorrow.

The TS people are saying that I will likely have to find a 3rd party contractor to do the wiring from the demarc box to the house's phone box, as it really does seem like there is one wire going into the demarc, and no wires coming out.

It's incredibly frustrating as one would expect installation costs to include wiring from the demarc to the house. I halfway joked on the phone that it was like being sold a car without tires. I don't think it went over well.

Under the GAS tariff, Bell's responsibility and obligations do indeed end at the demarc box. Anything beyond that is technically extra.

Sometimes you get a tech that will extend the courtesy of doing a quick check on internal wiring to see if things beyond the demarc are wired properly and sometimes you will get a tech who will stick strictly to his obligations - install demarc, test at demarc, done.

reply to toothpicvic
I'm not familiar with lease agreements but wouldn't the landlord be responsible for the wiring inside since the OP's friend is renting?

reply to toothpicvic

reply to toothpicvic
Bell is only responsible up to the NID or if no NID then a demarcation jack. You got to contact your third party ISP after that if it is still not working or landlord. It should also be tagged at the NID/demarc with dry loop # or circuit number to be easily identified.

There are a few ISP's I've seen that have there own contracters take it from there and wire up the jacks. ACN or acanac was one of them.

reply to toothpicvic
Hello there,

At this point I'd have to agree with the others, if you can get a picture of the demarc that may be helpful for the community to give any advice.

As already mentioned, unfortunately Bell is not responsible past the demarc point. If this is a rental property, and especially if there is no connection at all to the demarc (are there phone jacks in the residence?), I would advise your friend bring this back to the landlord.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

reply to rogersmogers

To access the "test jack", slide the largest orange blob to the (right) side, and then that entire subassembly should pivot open (hinge is visible at right side edge). The "test jack" is underneath it.

The smaller orange things are where your inside wiring should be connected.

Thanks for this, mlord.

I did try moving it, but it seemed stuck, for some reason.

It's quite FIRM. Because when you move it, it disconnects the inside wiring terminals. I'll see if my neighbour is in -- he's got a pretty similar looking one, and I might get a photo of it in the "open" state to help with understanding it.

5-10mins.

reply to toothpicvic

reply to mlord

How to open it.

That was easy.

Hookup for house wiring.

Thanks so much for this, mlord, very helpful!

Install the inside wire yourself, don't waste time and money with a "firm" like xbell with an xbell van.

reply to toothpicvic
Oh, and you might want to call tecksavvy and tell them that the bell tech did not install a ground wire.

reply to toothpicvic
Just a heads up when it comes to DSL service. The polarity of the lines are a little more important for those services. I also notice in the example that mlord gives compared to the wiring that I see in your box, you have CAT-3 wiring, but the wiring that leads into your house will be the traditional wiring.

To make sure you wire this correctly, you may find it helpful to check out this forum thread to help you with determining what to wire where based on the diagrams.

reply to xporterX