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Axanon

join:2008-12-18
Milton, ON

[INTERNET] Just switched to Turbo 20 noticing Bandwidth discrepa

Here is a side-by-side display of what Cogeco says I am using, and what my home router is actually using:
»i.imgur.com/GolsWjUh.png

I'm pretty angry, as we just had to pay a $50 fee to upgrade our modem but managed to get locked in at a discounted rate because we agreed to stay with them for another year. Now they are trying to rob me again?

Can any of you Cogeco techs care explain this? There is almost a full gigabyte difference and its just the beginning of the month!



Cogeco_Aaron
Premium,VIP
join:2011-07-11
kudos:6

Re: [INTERNET] Just switched to Turbo 20 noticing Bandwidth disc

said by Axanon:

There is almost a full gigabyte difference and its just the beginning of the month!

Just had a quick look at it. Except for the 1st of the month, the numbers are pretty spot on (so far as I can read from the graph).

Not sure about the 1st though. If you want to PM me your modem MAC address I can take a look at it for you.

Axanon

join:2008-12-18
Milton, ON

1 edit
reply to Axanon

Spot on? Your math skills are about as good as Cogeco's bandwidth accounting.

Cogeco: 14118.41 + 2017.88 = 16163.29
dd-wrt: 13437 + 1897 = 15334
difference: 819.29

I didn't take into account that dd-wrt is showing all days and cogeco hasn't shown me the 5th, which was about a 390MB difference at the time iirc.


thingfish

join:2012-09-14
St Catharines, ON
kudos:1

Apparently his math skills are better than your reading comprehension. He said 'except for the first of the month.'

And it's always a good idea to insult someone that's trying to help you...


Axanon

join:2008-12-18
Milton, ON
reply to Axanon

thingfish: I made no insults, his math IS off..

Cogeco: 16532.64
dd-wrt: 15426
difference: 1106.64
visual: »i.imgur.com/oY4mDQS.png

Since midnight, 66MB incoming, and 9MB outgoing, my numbers are only over by 75MB.



Cogeco_Aaron
Premium,VIP
join:2011-07-11
kudos:6
reply to Axanon

said by Axanon:

Spot on? Your math skills are about as good as Cogeco's bandwidth accounting.

Well, in fairness, you're showing one group of data with hard numbers and another with a graphical representation.

Day 1) the Cogeco metre shows you at 6723.11 down. Your router shows a hair above 6000 down.

Day 2) the Cogeco metre shows you at 1604.87 down. Your router shows a bit below 2000.

Day 3) the Cogeco metre shows you at 3841.24 down. Your router shows a tiny bit below 4000.

Day 4) the Cogeco metre shows you at 1949.19 down. Your router shows you at or a hair below 2000.

You'll also notice that I said "Except for the 1st of the month". You'll also notice that I said if you PM me your modem MAC, I'd be happy to take a look at the usage.

Unless your request for an explanation was rhetorical, in which case, carry on.

Axanon

join:2008-12-18
Milton, ON

1 edit
reply to Axanon

read the numbers above the dd-wrt graph.

edit: I want public justification for Cogego's poor business practice. I don't want to give you my MAC address so you can possibly fix it for just me and I'll stop complaining about Cogeco. You fudged numbers once, are you just going to fix my bandwidth usage? If you CAN even do that, it just shows that you are capable of doctoring it to begin with.

How many other people are you doing this to?

How many people don't realize this is happening to them?


thingfish

join:2012-09-14
St Catharines, ON
kudos:1
reply to Axanon

Since the only discrepancy 'appears' to be on the first day, is it possible that you started monitoring on your end sometime after midnight? I can't run ww-drt on my router, so I don't know if you can turn the monitor on and off.

Can you get numerical data for individual days, from your side?


Axanon

join:2008-12-18
Milton, ON

1 edit
reply to Axanon

                cogeco            dd-wrt
                down      up      down     up
2013-02-01   6723.11 1077.83      6056    971
2013-02-02   1604.87  545.07      1275    496
2013-02-03   3841.24  248.29      3787    257
2013-02-04   1949.19  146.69      1980    133
2013-02-05    353.84   42.51      350      42
 
edit: The router is NTP synced and afaik, at midnight, it switches days.

profets

join:2010-01-14
reply to Axanon

That actually looks pretty good. I'm used to seeing 5-10% difference all the time between router & cogeco. It seems like there's long time complaints about usage monitoring and it's accuracy.

For this month my router shows 83.58GB and Cogeco shows 91.96GB.


thingfish

join:2012-09-14
St Catharines, ON
kudos:1
reply to Axanon

I wonder if this could be related to the router dropping packets?

Although, that wouldn't explain the discrepancy with the upload side.

It would also seem to be a pretty high number of dropped packets.

Nevermind. Just kind of thinking aloud.


Shecat2000

join:2013-01-21
Burlington, ON
reply to Axanon

Aaron is actually pretty helpful. If you want this fixed that is. or you want to continue to have problems. complaining and doing nothing about it is sure not going to help you.