said by BiggA:
They would have to convert their few Sci Atlanta markets to Motorola, and in the process, would have to roll out dual-mode cable boxes, but I'd imagine anything new and Comcast-branded that they are getting custom built are dual-mode anyways.
These are things that cost a lot of money to upgrade. You may remember another cable company that tried to do mass upgrade to the later backend and line gear. That company was Charter and it landed them in bankruptcy. These upgrades you speak of all cost a lot of money and will not generate much new revenue it any. As to the support people, they will not have a clue anyway.
said by BiggA:
Cable techs shouldn't have to go to the user's home unless there is a plant issue. The cable company's responsibility ends at the demarc, and if Comcast can provide a good signal to the demarc, it's the homeowner's responsibility beyond that. This is why I was annoyed when Comcast forced us to have a tech come out to install the MoCA filter for whole-home DVR. It was a brain-dead simple job to install it, you just put it before the first splitter and you're done.
I won't argue the DEMARC with you because you are correct. Part fo the point I was making is that most customers do not understand nor think like you do. I have personally been told that because we installed the lines 10 years ago we have to fix them for free, or that as the cable provider it was our job to diagnose and even fix the TV for free. People that understand DEMARC's and responsibility are a rarity from my experience.
For the MOCA filter, they don't require a tech install it because you are not capable. They require it because many customers would simply install the equipment and disregard the filter because they don't understand that it is to prevent MOCA signals above 1GHz from traveling back into the plant. You have to view this from average customer knowledge rather than your knowledge. I have went to many houses where the owner did not know where the utilities enter the property, how can a company rely on those kind of customers to install a filter?