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mntbiker8

join:2013-02-05
Chicago, IL

[Speed] [Chicago-North Side] Speed very slow at peak hours

Hey-

I seem to be having pretty bad downstream speed issues on my 25/2 service... particularly nights and on weekends.

Connected directly to the modem, even after power cycle, I can't get much over 3Mbps down tonight. This seems to be happening pretty frequently to us these days, and I was wondering if something could be done.

My router is a Scientific Atlanta 2100
My encoded Mac is 82acc989cb15ae83fbe38962118b800e9e9911b1

Thanks in advance!


mntbiker8

join:2013-02-05
Chicago, IL

No problems the rest of the week. But it's back down tonight. Getting down speeds of around 5 Mbps on average. Is the network in my area just overloaded?


mntbiker8

join:2013-02-05
Chicago, IL

1 edit
reply to mntbiker8

2 Mbps tonight... this is getting pretty frustrating. I would call tech support, but no time for the run-around right now...


mntbiker8

join:2013-02-05
Chicago, IL
reply to mntbiker8

2-3 Mbps again tonight as well as last night.

Expand your moderator at work

mntbiker8

join:2013-02-05
Chicago, IL

1 edit
reply to mntbiker8

Re: [Speed] [Chicago-North Side] Speed very slow at peak hours

3 again tonight. I'm getting a technician out tomorrow... I'll be pretty surprised if they can actually help.

Edit: Technician came out and found no problems with the lines. He suggested that the neighborhood is just overloaded at peak hours and said he'd file a support ticket.