[Express] Ottawa East: connection and packet loss problems Good morning members, While I'm a new member I've been reading the threads for over 10 years, usually to confirm if others were experiencing the same problem(s) I was. /intro
I'm at odds with Rogers's diagnosis and was hoping to get a bi-partisan opinion.
Back in 04, I bough a DC2 Toshiba PCX2600 modem. While the modem is old, its always been "solid". I moved to a new neighbourhood but still in Orleans 2 months ago and everything was going well until Wednesday Jan 30th.
My modem's cable light will slow flash, then fast flash, then turn off for 10 sec and the the cycle repeats itself. I found it odd that all of a sudden the modem was no longer able to sync. I sometimes got sync for 5~10 minutes but shortly after the above mentioned symptoms reappeared. To be noted, digi hd cable not affected, works fine.
I placed a service call with rogers, who went thru the normal protocol: power cycle modem, no power bar, ect and concluded that a tech needed to be dispatched. I had a hunch the tech would single out my modem since its an antique, so I brought it over to my parents place who also live in Orleans and the modem Sync right away.
The tech came on Fed 4th and confirmed that I have great signal strength at point of entry and at modem split level. He plugged one of his modems, it didn't sync, he tried an other brand a surfboard i believe and yes it sync. He told me to rent/buy a new "modern" modem. While I explained to him that this modem worked at my parents place no problems the day before, I could not deny that a newer (still old) surfboard worked.
The next day (yesterday feb 5th) my modem sync all day (I was home sick). Tried playing some BF3 on PS3 but it was unplayable supper lag, random disconnects from server. I ran a line quality test and was experiencing 16~25 % packet loss (no supporting link sorry guys). I called rogers, they ran their own test and reported a 10% packet loss. He re-initialized the modem and pushed the modem but same result 10% lost. My problem has been escalated and I am awaiting a response.
This morning (still sick), I no longer have modem sync, so I'm back at square one.
Should I go by a modem? I read someone did as rogers instructed and got a new modem (hitron) and well the problem persisted (mind you he was in Markham On), so I dont know if they makes a difference.
Basically, I believe the problem resides @ rogers, but since the Tech's modem did sync rogers believes its my modem. So we're at odds. I'm looking for a 3rd party bi-partisan advise/recommendations as I dont trust Rogers.
Sorry about the long read, and thank you for your constructive help and recommendations. Please note, that if your rec is to switch to tech savy or smart, please do not reply. I wish to resolve the problem while staying with rogers (yeah I'm crazy). Thanks again everyone.
No takers eh.
While I'm pretty darn sure my pcx2600 is in good working order since it sync fine at my parents place, I can't deny the instant surfboard sync at my new place. As much as I always want to know/understand the "why" behind things especially "fishy" situations like this one. I'm going to chalk it up to one of Rogers many "anomalies" and will go pick up a Hitron and hope it resolves the problem.
Bottom line, the technology has moved on and while your modem might still be solid and capable an amortization over eight years is pretty reasonable. Getting a new modem will allow you to put a variable to rest, vis a vis 'flaky' behaviour, and put the onus back on Rogers should this not solve your problem. Good luck.
The new modem (hitron /bridge mode) works. As for the packet loss i'm running a 5day smokeping.
I'm guessing the NY server administering the ping is down, as it seems to be reporting 100% loss.
I had the same packet loss problems last summer at various times intermittently. I had 4 tech service calls. 3 could not see any issue. The 3rd one changed the modem (extreme). The last tech actually saw the problem while he was there but had no idea what was wrong. He placed a "maintenance" call and the problem went away. Not sure what was done.
In the last few days, i've had the modem reset as often as every 2 minutes. Another service call. Another new modem. This worked OK for 2 days and now, i have the packet loss issue back.
I'm leaving rogers at the end of the month for tecksavvy over DSL.