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Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

[Troubles] Re: I'm about to lose it

Another Update. The net has been holding up so far. Just a few drops here and there for nothing over 5 minutes. Packet loss hasn't returned and we are on avg seeing ping times in the ~50ms range. I was just informed by a friend of mine that lives off of Hwy 21 close to I-26 that his net is now starting the same crap that everyone on here is having; 300ms+ and 0.45Mb down at night past 6pm. A coworker at my job that lives in Cameron, SC hasn't seen any improvements yet. We must've been the first and only people upgraded in SC as of yet.
computerdoc06
join:2012-08-06
Campobello, SC

computerdoc06

Member

Glad you are back up for the moment. Maybe I can be the second in SC =) I'm still waiting to hear from Aaron to see if my ETR for the end of February is still going to happen. Horrible latency and tons of line jitter makes just about everything on the net a source of frustration. Can't believe how long this has been going on.

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

Net dropped out last night.. I don't know exactly what time but when I got up this morning my router didn't authenticate. Go in, hit connect, 2 minutes later it finally comes back up. Typical drops the router will reconnect within a ~10 minute range. Usually when it drops longer than 20 minutes, the router will stop trying to authenticate. No storms in my area last night either and the power never dropped.
Bodybagger

Bodybagger

Premium Member

Been down for about 2 hours now.. All I can run is a tracert and it's 9ms - 400ms and timing out on numerous hops. I don't know how this page even loaded just now as it hasn't loaded anything else up. Called and spoke with a tech that was going to contact t2 and then call me back. Not holding my breath on that call back. I hate Windstream sooooooo much. Why can't our damn internet finally work?! It's been "fixed", now wtf is the problem? And why does it now say my location is in the middle of the US? Why the hell would it be routing us like that?

marbles90
I love torque
join:2010-01-15
Senecaville, OH

marbles90

Member

said by Bodybagger:

And why does it now say my location is in the middle of the US? Why the hell would it be routing us like that?

That's WS's "redundancy" lol

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

1 edit

Bodybagger

Premium Member

lol omfg they called me back... on hold now. He told me to bypass the router just like they always say. I told him it was in bridge mode and I'm not going through that BS when that's not it. He asked "What is bridged mode?" Back on hold and he finally comes back and says that the t2 tech says I have to bypass the router and take the modem out of bridge so they can troubleshoot the problem further. He then went on to say that our distance was 14k feet and just on the verge of not being able to get 3Mb service and that is probably why our service has never been fixed. WTF?! When it works it's perfect.. so how the hell can it be distance related now all of sudden? And to top that off, I was told last year that the distance was even further than that. So how can our distance magically change? I need some liquor... hardcore.

Copied from Windstream Direct:

The DLC that Austin and Aaron pulls out of is currently on Copper T-1's and the Dslam is also copper fed with 8 T-1's. The 2 customers are around 3.5 miles and have 3mg service . They are at the end of the line. We have ran test on the cable they work out of and it test clean. We are in the middle a Stimulus project to install Fiber to this DLC and add a new DLC close to them that will be fiber fed as well. We expect this to be completed around October.

That's what is being done to permanently resolve you and your brothers issue.
Bodybagger

Bodybagger

Premium Member



Don't count on your internet ever being fixed by these clowns. God I wish we could get cable.
Bodybagger

Bodybagger

Premium Member

Net has been working so far. Haven't had any issues now in about a week. Hope I don't curse it by typing this update.
computerdoc06
join:2012-08-06
Campobello, SC

computerdoc06

Member

Good to hear. Hope it holds!

My ETR has been pushed back a month but been approved for the funds needed, so it's going in the right direction and should be ready to go late March according to the engineers on the job.

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

It sucks they keep pushing you back man.. It seems that's still the normal business operations of Windstream though. I hope when they finally get you going you don't have the issues we had when we started up. I'm having a big LAN party this weekend and hopefully I can get most of our patches and drivers and whatnot downloaded while the net is working. Who knows anymore when the net will go down.. It's not a matter of IF but WHEN. Atleast we aren't being routed to Kansas anymore for the time being.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

Bagger- I was reading through this thread. If you have connection issues in the future reach out to Larissa or myself so we can test the line. We both are familiar with your home network and have access to a couple of tools that are not floating around just yet. Might save you some time troubleshooting. Otherwise glad to hear your getting better speeds.

Aaron
Specialist II

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

10-4. I tried getting in touch with you guys before when it was being quirky but couldn't get through due to t1 cs being complete morons. lol... Bout the only other way is through DSLR and that's no good when the net completely drops. I'll keep an eye on stuff and keep everyone updated, as always!
computerdoc06
join:2012-08-06
Campobello, SC

1 edit

computerdoc06

Member

Definitely keep us updated! I'm hopeful we'll both finally be in the clear here shortly. Its been a long bumpy road, I just hope the hoop jumping is nearly over. Aaron has been a big help to me so be sure and hit him up if you have any more issues. He goes the extra mile in getting in touch with who's doing the actual work and stays on top of them to finish up.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream to Bodybagger

Premium Member

to Bodybagger
Is everything running ok Bagger?

Aaron
Specialist II

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

So far things have been up and running. Over the weekend we were having a LAN party at my brother's house. I noticed that 90% of the time his SNR was 8 and lower. I'm not sure what that was all about other than poor quality lines feeding his home. I cannot check mine due to the modem being in bridge but we haven't noticed any issues here lately. Are they ever going to reroute the traffic to the closer, fiber-fed peds? I would assume after everything checks out that this remote is fully operational they would try to bump speeds up by rerouting more distant locations.
Bodybagger

Bodybagger

Premium Member



SC2 exp and new WoW pvp season started today.. and look wtf starts happening. Good job Windstream.
igolf2
join:2013-03-13

igolf2 to Windstream

Member

to Windstream
Aaron,

I live in northeast Ohio in Huntsburg. I have had Windstream out several times and they have checked outside and in, changed some wiring, gave me a new modem, etc. etc.
My speeds off peak are approx..1.50mbps but during the evening are .50 and below! Keep hearing that they "oversold" the hub out here and it might be fixed sometime this summer. We pay for 3.0mbps but our service is so slow we can't use our Netflix and Amazon streaming services.

Any ideas? Thanks
Gathis
join:2012-07-25

Gathis

Member

Ideas? Find another ISP. If you can't do that then go to the direct support section of this website and start a thread for Larrisa. make sure to provide as much info as possible.
igolf2
join:2013-03-13

igolf2

Member

Hi,

Only other service out here is Hughes Net. Don't feel like paying through the nose when we go over our "allotted" amount........

They sold me 3.0 mbps and deliver .20 sometimes.......

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

Well we've been "fixed" out here and our service is still lacking. Had to download another small patch for SC2 just now and was downloading ~200k/sec. Still only getting 2Mb when it should be 3. Atleast this is a bump from 0.08 on the downstream.

But no Aaron, Larissa... it's still not "fixed" guys.
DawsonvilleG
join:2010-08-01
Dawsonville, GA

DawsonvilleG to Gathis

Member

to Gathis
said by Gathis:

Ideas? Find another ISP. If you can't do that then go to the direct support section of this website and start a thread for Larrisa. make sure to provide as much info as possible.

Sounds just like the response I got from a WS executive. Sure. Go to the direct support section which is closed off so no one can read any updates to this thread. LOL

Read the thread. Bagger has been in contact with plenty of WS folks.

Keep it up Bagger! And don't take this advice which only protects WS. Keep doing it your way. Had this been fixed a long time ago none of us would be responding here.
auraxoxo
join:2012-12-11
Sheridan, AR

auraxoxo

Member

It's all well and good to say find another ISP, but many of us are here because there is no other ISP to be had.

Many of us also have Windstream direct threads. All the info in the world isn't going fix the problems with outdated equipment and windstream overselling and continuing to sell when they can't provide service for existing customers. My known issue has been going on more than 7 months. A windstream direct thread isn't going to fix that. They don't care (They as in windstream the corporate entity and not the CS reps)

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream to Bodybagger

Premium Member

to Bodybagger
Bagger- shoot me your number (I am sure I have it somewhere) and I will see if I can find something. Keep in mind I only work the Public Forum so it will have to be via PM. Pat also bounces in and out of the Public forums, she may also be able to look into the issue if you would like. Keep in mind sometimes messages get marked read when they shouldn't, in which case I do not get a pop up for them. Eventually I will find the message and respond. But if it gets to be more than a day so feel free to shoot me another message.

Aaron
Specialist II

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

PM sent.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

Thanks Bagger. I wrote you a book. Sorry about the long response. Stay in touch boss.

Aaron
Specialist II

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

Ty man and no worries about long messages. Had a few thoughts about something.. sent you a PM.
igolf2
join:2013-03-13

igolf2 to Windstream

Member

to Windstream
Aaron,

Since you are local ( Twinsburg ) any help with my problems out here in Huntsburg, Ohio ? Have tried several tech visits but to no avail.

Help!

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

Actually I replied to your PM. I need the phone number associated to your DSL line or your Windstream email address so that I can pull up your account. Please send that info to me via the PM's.

Thanks,
Aaron
Specialist II

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

Bodybagger

Premium Member

Haven't had many problems as of late.. We still on for Friday?

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

I have not received anything to the contrary. Victor, the gentleman we were speaking to, is out with a pretty serious cold. But I see the order still on your account.

Aaron
Specialist II