Satellite > HughesNet Satellite > Other customers can see my infor

reply to nedriv

Re: Other customers can see my infor

reply to Karl Bode

reply to compuguybna
I'd like to write a story on this for the front page.

Can someone link me to the discussion over at the HughesNet forum?

I'm waiting on a response from the company.

Also, again, curious if anybody other than the original poster has been able to duplicate this bug.

reply to Upset
bbbdc@hughes.net
executivecustomercare@hughes.net
William.Smouse@hns.com

I got out of my contract.

reply to Upset
Amy, I see your thread on the Official Support Site is now closed.
Considering the tone of the replies over there, it could have been worse.
The "score" was 7 deletions (2 were mine), 1 title change.

And a whole lot of people that have a better understanding of Hughs.

reply to upset

reply to Karl Bode

reply to Upset
Have any other HughesNet customers been able to duplicate this security vulnerability?

reply to Upset
Looks like Sara closed the hughes forum for comments. The problem is still not fixed. How do I KNOW the other customer cannot see my info anymore? I have contacted the other user, but they have not responded to me. Hughes told me to re register....but I CAN NOT...their system is still not recognizing my SAN and phone together. I looked at the hughes forum and there where other customers after upgrading that could not log into the Gen 4. This is really messed up.

reply to Upset
I also replied to the post only to have my post deleted, guess they didn't like me saying she should contact the AG. This company has degraded so badly since I first started using them back in the dark ages.. After this seriously considering switching to Exede (SP). This is a very serious situation and hughesnet doesn't have a good track record in handling much with regard to customers complaints.

reply to Upset
This is grounds for a lawsuit if it is truly as it seems, and probably getting many employees including sara fired.

reply to Upset
I guess this has turned into a crusade with me because of a past "billing issue"

Way Back When, they came out with the latest and greatest HN7000s modem

Well I bit the apple and ordered one up, and while I was at it, why not "upgrade" my plan from "Basic", to "Pro".
Well after I talked to "Rafsenjonie" or whom ever after the broken english I found out the hard way that good ole "Raf" put me on "Pro Plus" rather than "Pro"
So..... my monthly bill went up $20 instead of $10.

Now you see where it got "Good" was in the fact that I was was paid up at the time of the "Upgrade"
So when it was all "done" (about 2 min.) into the "upgrade", I needed to pay them AGAIN !!!!

Of course repeated calls to "Raff" and his brother and sisiters got me no where.....whodathunkit.

At last I found this forum, I learned of the existance of ECC.

I mean COME ON ! I now have to pay HUGHES 2 times per month ?

I took some time and got my docs & dates all in a row and called ECC.

It finally got straight, but......

The debit to my checking caused.......problems
The $20 per month increase instead of the planned $10 caused.....problems.

In the end, I kept the $20 increase rather than risk..maybe getting bumped to the $125 per month plan.

Those "pesky" language problems you know !

I also took that "Golden Shower " opertunity to stay 1 entire month ahead of my Hughesne bill.

I also changed out all financial data Hughes had on me.

I pay, one month early, every month by e-check...one time payment.

IF THAT UNETHICAL 3rd world "Company" ever tries to take any funds from my account I will spend my very last $ to put this "company" in the place it belongs.

I give them the respect that they have worked SOOOO hard to earn.

When I see these people doing stuff like they are doing to the OP it just maked my blood boil...

reply to Upset
What just crossed my mind is the recent class action aginst facebook for the privacy breach with the sponsored posts thing which MAY have disclosed unwanted information to other users...

reply to Upset
Oh, does anyone else notice Sara is working late tonight.. Guess she has alot to try to censor and delete.

reply to Upset
This situation should have been taken care of immediatly. The first sign of this kind of privacy issue should have gone right to the top. Maybe there is some kind of class action suit that could be brought aginst this so called company.. How do we know our information hasnt been breached and they wont tell us.. We all now know how they handle these serious situations andtry to cover it up really quick..

gwalk...I guess she didnt have any answers for my question last night. Sara completly ignored it.. Guess shes more interested in just deleting stuff.

I also noticed they cant even answer simple basic questions on there that are common knowledge... its always the same thing. Please post a case number and we MAY just get back to you in the next year if your lucky.

This company is getting out of control with what they are getting away with. It is quite aparant on thier board that the company is completly screwed up and there are very few customers that are happy.

reply to outraged
I have been with Hughes since the switch from the 1 way 4000s to the 2 way 6000s started.

I can understand the fact the this is not cable, DSL and so forth...

This company has got worse and worse.. the more they drop warm steaming piles on their customers the more they think we should like it.

Censorship is one thing, you can only bury something so deep anymore but the REFUSAL of Hughes to get OFF THE SCRIPT and get this under control is beyond all comprehension.

This is a company who's time has past.

reply to Upset
Wow... Ive been following the topic since it was first posted on hughes community and this is just unbelieveable that there is such a breach of security for a customer and hughes is treating it with no urgency what so ever...

This is why im so glad I was ale to get service under the Recovery Act and have NO CONTRACT.. I dont loose anything if I decide to cancel with no contract, didnt pay for equipment and I have the reduced price of 39.99 on the base plan.. So im really not loosing anything as all I really pay for is the monthly service..

btw..I am an active poster on the community and we have been having the discussions on the same censord topics there... So this isnt new to me..

reply to Upset
And more if you can believe it !

You can remove my posts but you have some big problems and this is just WRONG.

You need to reasure your customers that their private and financial data is secure. that steps amounting to more than "we will be reaching out to you" are being taken.

This kind of stuff is important
Read the post, understand the risk to your customer !
Forget the PR, just show Amy and the rest of your customers some substance beyond censorship !

You have to ask yourself, just HOW FAR this company will go to protect their "reputation"

reply to Upset
There are others but I posted on Hughes:

Sara, shame on Hughes and shame on you !

You can delete my advice untill the cows come home but the censorship is Nothing as compared to the "Standard" Hughes reply of "Post Your Last Eighteen Case Numbers" & "I'm So Sorry" and all the other platitudes you people spout.

These folks right here have it all hung out for ID theft and so on and the best you can do is cover up by censorship.

Hughes needs to take some POSITVE steps right NOW !

You being the forum "Spokesperson" and "Head Deleter" for Hughes need to get OFF the script and get these poor people "fixed" and by more than just a token.

This topic and this post is not going to be confined to just this little "playground" of yours.
This will go viral.....get your finger off the delete button and get it fixed !

This time it's Amy, next time it can / will be any one of us.

THIS KIND OF STUFF CAN HAPPEN TO ANY OF US !!!!
We need to push Hughes into something more than the usual lip service.

This company needs to learn how to conduct business in THIS country or it's potenial customers need to have a clear picture of the type of company Hughes really is

reply to Upset
Hey Upset, This is a very serious situation and could exposes you to identity theft now and in the future depending on the information being displayed. I know enough about the standards and laws to tell you that this should have been fixed immediately. This is not a Tier 4 tech support issue; it should be top priority for the company. I think the US is a bit of a sue happy nation, so I don't say this lightly, but this is certainly a time when you should get a lawyer.

If you cannot afford a lawyer then maybe your State Attorney General may be able to help. Or you could try to find a Legal Aid office.

You need to get proof that this is going on. You mentioned another customer notified you. Maybe they can help gather it. Maintain a log of all communication with Hughes including numbers, names, date/time.

When speaking on the phone record the conversations. To be legally safe you should notify the other party that you are recording the call. If they do not want to be recorded tell them that you wish to speak to someone who will allow it. Unless you are speaking to the president of the company and they tell you they do not want to be recorded then do not give up. This is normally a very fast track to the legal department where your issue will be addressed.

Any company that stores credit card data must maintain PCI compliance.
»www.pcicomplianceguide.org
There are steps that a company should take when a breach has occurred. Step one is isolate the system. If the system is online it has obviously not been isolated. If credit card data has been shared then the major credit companies such as Visa, Mastercard, etc should be notified. I know the Visa contact is: Visa Fraud control (650) 432-2978 usfraudcontrol@visa.com

The fact that Hughes has known for three months and have not acted is inexcusable!