Topic 'Other customers can see my infor' in forum 'HughesNet Satellite' - dslreports.com

Re: Other customers can see my infor

Mon, 11 Feb 2013 12:58:49 EDT

gwalk posted : Speaking of censorship, here is another deleted post.
Other than the fact it doesn't wave the Hughes banner....where is the problem ?

This reply has been removed by Hughes:

OMG ! I just joined and this is what they call support ? My equipment is old and I was thinking of upgrading. What do I find ? Risk of my personal data with weak replies by a forum moderator.. wow, thanks but no thanks. In fact I called customer support to cancel my service and go with the "other guys" because I can pre-pay. The support number gave me something like "due to the overwellming response to Gen4 call back" I am a senior and am teriffied of ID theft !

Replies can be removed by community moderators if they contain inappropriate content or private information. This was the reason given in this case: Hughes: "In order to keep the community focused on resolutions, I have removed your comment. Suz"

Re: Other customers can see my infor

Mon, 11 Feb 2013 12:38:37 EDT

compuguybna posted : is called censorship, and SARA is famous for it.

said by notech:

My follow up thread was recently marked "Not a problem". Today it was "closed" without reply from Hughes and shortly after it was "archived" so it is no longer visible in the lists of posts.

»community.myhughesnet.com/hughes···ore_info

Great way to reassure your customers that the problem was properly fixed.

Re: Other customers can see my infor

Mon, 11 Feb 2013 11:25:36 EDT

notech posted : Next follow up thread posted. Let's see if this gets any proper answers.
»community.myhughesnet.com/hughes···_answers

Re: Other customers can see my infor

Mon, 11 Feb 2013 10:54:04 EDT

notech posted : My follow up thread was recently marked "Not a problem". Today it was "closed" without reply from Hughes and shortly after it was "archived" so it is no longer visible in the lists of posts.

»community.myhughesnet.com/hughes···ore_info

Great way to reassure your customers that the problem was properly fixed.

Re: Other customers can see my infor

Mon, 11 Feb 2013 08:47:26 EDT

anon posted : I got confirmation from 'Concerned' that they can NO long see our info. Thank goodness!
Also, you are correct, only the last four digits on CC info was displayed.
No I did not check the box, have customer ID during my re registration, and I used my hughes.net email account.
Maybe they did get the upper case only for SAN number fixed. I don't know.....but it was crazy that no one pointed that out to me the FIRST time I got the error. Should they all be well versed in knowing that is a common issue.
Thank you and have a blessed day!

Re: Other customers can see my infor

Sun, 10 Feb 2013 06:26:58 EDT

notech posted : Hey Upset, I was finally able to test the Gen4 customer care system. I looked at the information displayed and saw that the credit card info displayed the last 4 digits of the card. Can you confirm that was the same in the screenshots you received from "Concerned"? Like "wkell' said there is still a lot of personal info that is displayed that a scam artist could use but it does reduce the severity of the exposure.

Tried to test registration using lower case SAN but could not replicate the problem. When you were registering did you check the box next to "have customer ID' and provide it or did you just enter your phone number and SAN? Did you use a Hughes email to register or another service such as Yahoo?

These test were using accounts that were already registered successfully so will not replicate a first time registration.

Also tried providing valid/invalid SAN with different valid/invalid phone numbers but got errors each time that stopped registration. Maybe Hughes has fixed the issue with lower case SAN.

Did you get any response from "Concered'?

Wish Hughes would provide more info so I don't have to spend time debugging this and we can rest easy. Still no replies on the community board over there.

Re: Other customers can see my infor

Sat, 09 Feb 2013 08:44:26 EDT

wkell posted : Notech, there is partial card info displayed, its located under the account tab where you can change your credit/debit info...

I am on the HN9000 and under mine it does give you some card info... it does give the last 4 digits with the rest xxxxxxxx'd , gives the card exp. date, Gives the exact name on card, Card billing address info - Cardholder, Address, City, State and Zip Code..

There is still alot of personal information contained in one place and could be useful to a skilled clever scam artist..

Re: Other customers can see my infor

Sat, 09 Feb 2013 05:06:17 EDT

notech posted : dbirdman, I am on the old HN9000 and have a different support site. This site does not display any billing information beyond invoices that only say "paid with credit card". Gen4 customers have a different site. I totally agree on everything you say.

Re: Other customers can see my infor

Fri, 08 Feb 2013 22:29:49 EDT

dbirdman posted :

said by notech:

"Credit card information was not compromised" - You said "Our emails, address, credit card, past bills etc have been open for this other customer to see"

While I had Hughes service for many years I was never a Hughes customer, so a question to all of those who are: Are you able to see your OWN credit card info when you log in?

That is generally a no-no. Last 4 digits only would be max. If you can see it, they need to be told to reprogram their site. If you can't see it, likely nobody else could either even if two accounts became cross-wired.

Actually, beyond displaying it, the web server shouldn't even have access to the whole number. That should be one-way only, when you put in new information, transmitting to the database, but no way for the web server to read it back from the database in its entirety.
--
Author of hnFAP-Alert, PC-OPI and DSSatTool

Re: Other customers can see my infor

Fri, 08 Feb 2013 21:26:52 EDT

notech posted : Upset, Thanks for taking the time to keep us informed. Hughes tech support and moderators have a proven track record of lying through their teeth to me and I trust them about as far as I could thrown the whole company. All of the information you provided is very useful but what troubles me the most is how they "fixed" it.

They decoupled your account without knowing what the other account was? That is very suspicious in itself. I think it very wise to check with "Concerned" to make sure they do not see you info.

Another concern is that this "fix" is just for your account. Like I said before in the opening post on Hughes Net this is just a remedy for the symptom. It does not identify and fix the problem that caused the symptom. I do programming so I know that if a problem occurred once, and there is no code change, then it will happen again. It's just a matter of time.

said by Upset :

"they mentioned....make sure you put the beginning letters of your SAN in all caps"

If that was all it took to possibly trigger this situation then they have serious problems.

Hughes has a number of customer sites depending on modem technology used. I see you are using Gen4 so I assume it was »my.hughesnet.com
Could you confirm the URL of the site that was affected? I want to test a few things out.

Thanks again.

Re: Other customers can see my infor

Fri, 08 Feb 2013 18:23:26 EDT

anon posted :
Okay. Great questions notech! Yes there does seem to be contradictions. I am waiting on confirmation from the person that saw my info...to make sure i understand his side....but...this is the info I received and how I understand it.

The other customer (call him concerned) emailed me on Jan 15 saying that he can see my account when they log on using their log on credentials. Concerned said he had contacted Hughes several times to get this fixed and they had not fixed the issue, so he notified Hughes (jan 15) that he was filing a complaint with the FBI if he did not get a call back from them by Saturday the 19th. In that same email he said he would send me pictures of what he could see. In that same email he said this had been going on since November. Hughes did not call him by that day.
I emailed Concerned back asking to see the pictures because we did not really believe this was true.
Concerned sent me pictures that CLEARLY showed our account information.
I let my husband take care of contacting Hughes to find out what was going on and honestly I am not exact about the date he did that. But most importantly.....hughes NEVER called us to let us know what was happening.
Okay the above info is how I got my dates of what length of time things happened.
Once I got involved with contacting Hughes....I was told by two different tier 4 tech guys that this problem was happening to several other customers too.
In regards to the amount of info Concerned could see....well log onto your customer care account on Hughes......that is what they could see of MY info. They had complete control over all aspects of my account. They could have done some serious damage to my email and account.

When Hughes said the problem was fixed and I should re register....I tried to and could not because the Hughes system was not recognizing my SAN and phone number together. I called them back and told them....they called 5 hours later and said to try again....later that night I tried again...same error....the next day they said try again....same error....then I got a call from a group of people and they asked me to try again while I was one the phone. THAT time they mentioned....make sure you put the beginning letters of your SAN in all caps. Well..........I had not been doing that. I now got re registered. But after I got registered they said.....well is everything fixed now? Can you surf the Internet. I reminded them I could surf before they 'fixed' everything. I told them that i don't know if it is fixed because i don't know if Concerned can still see my info. They told me that they 'decoupled' our account from Concerned's account. So everything is now fixed. But then in the next sentence they asked me for Concerned's name. How did they decouple my account when they did not know who's account it was coupled with in the first place? They proceeded to tell me that this was an isolated issue with only my account, which I do not think is true, but anyway.
Now the people on that call were VERY nice and helpful and respectful. I believe engineers and executives. I told them that my husband was going to ask me "what did you get for our troubles" (that is just how he is), so they gave me a credit of three months service.

Re: Other customers can see my infor

Fri, 08 Feb 2013 16:58:42 EDT

gwalk posted : I see a "POOF" in ewer future.
How do ewe like my new pic over there ?

Re: Other customers can see my infor

Fri, 08 Feb 2013 16:51:38 EDT

notech posted : Just started another thread to keep the conversation going:
»community.myhughesnet.com/hughes···ore_info

Re: Other customers can see my infor

Fri, 08 Feb 2013 16:22:17 EDT

gwalk posted : Their previous statement about telling you to re-register make me think that they have just fixed the issue for your account but it may happen again to someone else

To say nothing of all the repeated issues that people had when they did the "Upgrade" to gen4.
It was one after the other after the other.
That was being "looked into", "fixed" "almost fixed" and post your latest 15 case #s

These changes are being keyed in by people that reside in 3rd world countrys, they are being paid by a company that holds its customers in contempt.

They simply don't care about you, your data or anything beyond the PR.
Censorship will more or less take care of that.

Re: Other customers can see my infor

Fri, 08 Feb 2013 16:08:38 EDT

notech posted : So annoying when Hughes locks the topic... Saw Madhatter somehow snuck a comment in there. When I tried it was locked.

Upset, Perhaps you could shed more light on the situation? Sara's last reply contradicts your statements in a number of ways:

- "Isolated instance". You mentioned that "They [tech support] keep telling us several customers have this issue".
- "Credit card information was not compromised" - You said "Our emails, address, credit card, past bills etc have been open for this other customer to see"
- "This was first brought up to our attention on January 15th" - vs "Hughes customers can view my private information for 3 months now"
- "identifying the root of the problem and implementing a complete fix took the couple of weeks" - vs it being strange that it got fixed one day after it was made public. May be coincidence but I doubt it knowing Hughes.

If you have any other information that Hughes may have told you but did not make public that would also be useful. I for one am not convinced that my info is secure.

Their previous statement about telling you to re-register make me think that they have just fixed the issue for your account but it may happen again to someone else.

The more information you can provide the better. Thanks for you help.

Re: Other customers can see my infor

Fri, 08 Feb 2013 15:18:10 EDT

gwalk posted : Have you ever known Hughes to be forthright and truthful ?

Re: Other customers can see my infor

Fri, 08 Feb 2013 15:05:52 EDT

silbaco posted : A single incident? That is hard to believe.

Re: Other customers can see my infor

Fri, 08 Feb 2013 14:58:28 EDT

chances14 posted : sara's latest reply

quote:
Thanks for your comments madhatter,
As I mentioned above, this is an isolated instance and it has been fully addressed. Credit card information was not compromised and there are no other customers in this situation. This was first brought up to our attention on January 15th, identifying the root of the problem and implementing a complete fix took the couple of weeks between then and now. Thanks, Sara

Re: Other customers can see my infor

Fri, 08 Feb 2013 13:23:56 EDT

gwalk posted : I went over and looked at the thread at hughes:

»community.myhughesnet.com/hughes···ot_fixed

The change log score has changed again.

10 deletes, 1 title change, a couple of lock/unlock cycles
If you look at it quick it is almost presentable.

Re: Other customers can see my infor

Fri, 08 Feb 2013 12:24:35 EDT

gwalk posted : If you write this up don't forget to view the change log to get a sense of the censorship by hughes.

Including another one of my replies that was removed:

This reply has been removed by Hughes:

You can remove my posts but you have some big problems and this is just WRONG. You need to reasure your customers that their private and financial data is secure. that steps amounting to more than "we will be reaching out to you" are being taken. This kind of stuff is important Read the post, understand the risk to your customer ! Forget the PR, just show Amy and the rest of your customers some substance beyond censorship !

Replies can be removed by community moderators if they contain inappropriate content or private information. This was the reason given in this case: Hughes: ""

Also, many of the people that contributed have been banned from the site, myself included.

Re: Other customers can see my infor

Fri, 08 Feb 2013 11:38:03 EDT

Karl Bode posted : Appreciate that...

Re: Other customers can see my infor

Fri, 08 Feb 2013 10:05:11 EDT

nedriv posted : Karl, here's the link you requested.

»community.myhughesnet.com/hughes···ot_fixed

Regards,
Ed V
--
HN9000 /

Re: Other customers can see my infor

Fri, 08 Feb 2013 08:43:34 EDT

Karl Bode posted : I'd like to write a story on this for the front page.

Can someone link me to the discussion over at the HughesNet forum?

I'm waiting on a response from the company.

Also, again, curious if anybody other than the original poster has been able to duplicate this bug.

Re: Other customers can see my infor

Thu, 07 Feb 2013 19:20:36 EDT

compuguybna posted : bbbdc@hughes.net
executivecustomercare@hughes.net
William.Smouse@hns.com

I got out of my contract.

Re: Other customers can see my infor

Thu, 07 Feb 2013 13:42:19 EDT

gwalk posted : Amy, I see your thread on the Official Support Site is now closed.
Considering the tone of the replies over there, it could have been worse.
The "score" was 7 deletions (2 were mine), 1 title change.

And a whole lot of people that have a better understanding of Hughs.

Re: Other customers can see my infor

Thu, 07 Feb 2013 13:09:07 EDT

diablo1892 posted :

said by upset :

Looks like Sara closed the hughes forum for comments. The problem is still not fixed. How do I KNOW the other customer cannot see my info anymore? I have contacted the other user, but they have not responded to me. Hughes told me to re register....but I CAN NOT...their system is still not recognizing my SAN and phone together. I looked at the hughes forum and there where other customers after upgrading that could not log into the Gen 4. This is really messed up.

Welcome to the world of hughesnet my friend.. You could open a new thread with same topic name and discription and then continue where you left off from over there but sara will just take it down i'm sure of it.
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired switch/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying
or has a good reason for how much it's worth.

Re: Other customers can see my infor

Thu, 07 Feb 2013 12:45:43 EDT

marsh_0x posted :

said by Karl Bode:

Have any other HughesNet customers been able to duplicate this security vulnerability?

Ditto

Re: Other customers can see my infor

Thu, 07 Feb 2013 11:58:20 EDT

Karl Bode posted : Have any other HughesNet customers been able to duplicate this security vulnerability?

Re: Other customers can see my infor

Thu, 07 Feb 2013 11:30:25 EDT

anon posted : Looks like Sara closed the hughes forum for comments. The problem is still not fixed. How do I KNOW the other customer cannot see my info anymore? I have contacted the other user, but they have not responded to me. Hughes told me to re register....but I CAN NOT...their system is still not recognizing my SAN and phone together. I looked at the hughes forum and there where other customers after upgrading that could not log into the Gen 4. This is really messed up.

Re: Other customers can see my infor

Thu, 07 Feb 2013 07:33:04 EDT

rydd posted : I also replied to the post only to have my post deleted, guess they didn't like me saying she should contact the AG. This company has degraded so badly since I first started using them back in the dark ages.. After this seriously considering switching to Exede (SP). This is a very serious situation and hughesnet doesn't have a good track record in handling much with regard to customers complaints.

Re: Other customers can see my infor

Wed, 06 Feb 2013 19:42:51 EDT

silbaco posted : This is grounds for a lawsuit if it is truly as it seems, and probably getting many employees including sara fired.

Re: Other customers can see my infor

Wed, 06 Feb 2013 19:36:43 EDT

gwalk posted : I guess this has turned into a crusade with me because of a past "billing issue"

Way Back When, they came out with the latest and greatest HN7000s modem

Well I bit the apple and ordered one up, and while I was at it, why not "upgrade" my plan from "Basic", to "Pro".
Well after I talked to "Rafsenjonie" or whom ever after the broken english I found out the hard way that good ole "Raf" put me on "Pro Plus" rather than "Pro"
So..... my monthly bill went up $20 instead of $10.

Now you see where it got "Good" was in the fact that I was was paid up at the time of the "Upgrade"
So when it was all "done" (about 2 min.) into the "upgrade", I needed to pay them AGAIN !!!!

Of course repeated calls to "Raff" and his brother and sisiters got me no where.....whodathunkit.

At last I found this forum, I learned of the existance of ECC.

I mean COME ON ! I now have to pay HUGHES 2 times per month ?

I took some time and got my docs & dates all in a row and called ECC.

It finally got straight, but......

The debit to my checking caused.......problems
The $20 per month increase instead of the planned $10 caused.....problems.

In the end, I kept the $20 increase rather than risk..maybe getting bumped to the $125 per month plan.

Those "pesky" language problems you know !

I also took that "Golden Shower " opertunity to stay 1 entire month ahead of my Hughesne bill.

I also changed out all financial data Hughes had on me.

I pay, one month early, every month by e-check...one time payment.

IF THAT UNETHICAL 3rd world "Company" ever tries to take any funds from my account I will spend my very last $ to put this "company" in the place it belongs.

I give them the respect that they have worked SOOOO hard to earn.

When I see these people doing stuff like they are doing to the OP it just maked my blood boil...

Re: Other customers can see my infor

Wed, 06 Feb 2013 19:15:57 EDT

wkell posted : What just crossed my mind is the recent class action aginst facebook for the privacy breach with the sponsored posts thing which MAY have disclosed unwanted information to other users...

Re: Other customers can see my infor

Wed, 06 Feb 2013 18:47:08 EDT

wkell posted : Oh, does anyone else notice Sara is working late tonight.. Guess she has alot to try to censor and delete.

Re: Other customers can see my infor

Wed, 06 Feb 2013 18:45:57 EDT

wkell posted : This situation should have been taken care of immediatly. The first sign of this kind of privacy issue should have gone right to the top. Maybe there is some kind of class action suit that could be brought aginst this so called company.. How do we know our information hasnt been breached and they wont tell us.. We all now know how they handle these serious situations andtry to cover it up really quick..

gwalk...I guess she didnt have any answers for my question last night. Sara completly ignored it.. Guess shes more interested in just deleting stuff.

I also noticed they cant even answer simple basic questions on there that are common knowledge... its always the same thing. Please post a case number and we MAY just get back to you in the next year if your lucky.

This company is getting out of control with what they are getting away with. It is quite aparant on thier board that the company is completly screwed up and there are very few customers that are happy.

Re: Other customers can see my infor

Wed, 06 Feb 2013 18:36:03 EDT

gwalk posted : I have been with Hughes since the switch from the 1 way 4000s to the 2 way 6000s started.

I can understand the fact the this is not cable, DSL and so forth...

This company has got worse and worse.. the more they drop warm steaming piles on their customers the more they think we should like it.

Censorship is one thing, you can only bury something so deep anymore but the REFUSAL of Hughes to get OFF THE SCRIPT and get this under control is beyond all comprehension.

This is a company who's time has past.

Re: Other customers can see my infor

Wed, 06 Feb 2013 18:17:26 EDT

anon posted : Wow... Ive been following the topic since it was first posted on hughes community and this is just unbelieveable that there is such a breach of security for a customer and hughes is treating it with no urgency what so ever...

This is why im so glad I was ale to get service under the Recovery Act and have NO CONTRACT.. I dont loose anything if I decide to cancel with no contract, didnt pay for equipment and I have the reduced price of 39.99 on the base plan.. So im really not loosing anything as all I really pay for is the monthly service..

btw..I am an active poster on the community and we have been having the discussions on the same censord topics there... So this isnt new to me..

Re: Other customers can see my infor

Wed, 06 Feb 2013 18:16:24 EDT

gwalk posted : And more if you can believe it !

You can remove my posts but you have some big problems and this is just WRONG.

You need to reasure your customers that their private and financial data is secure. that steps amounting to more than "we will be reaching out to you" are being taken.

This kind of stuff is important
Read the post, understand the risk to your customer !
Forget the PR, just show Amy and the rest of your customers some substance beyond censorship !

You have to ask yourself, just HOW FAR this company will go to protect their "reputation"

Re: Other customers can see my infor

Wed, 06 Feb 2013 17:51:29 EDT

gwalk posted : There are others but I posted on Hughes:

Sara, shame on Hughes and shame on you !

You can delete my advice untill the cows come home but the censorship is Nothing as compared to the "Standard" Hughes reply of "Post Your Last Eighteen Case Numbers" & "I'm So Sorry" and all the other platitudes you people spout.

These folks right here have it all hung out for ID theft and so on and the best you can do is cover up by censorship.

Hughes needs to take some POSITVE steps right NOW !

You being the forum "Spokesperson" and "Head Deleter" for Hughes need to get OFF the script and get these poor people "fixed" and by more than just a token.

This topic and this post is not going to be confined to just this little "playground" of yours.
This will go viral.....get your finger off the delete button and get it fixed !

This time it's Amy, next time it can / will be any one of us.

THIS KIND OF STUFF CAN HAPPEN TO ANY OF US !!!!
We need to push Hughes into something more than the usual lip service.

This company needs to learn how to conduct business in THIS country or it's potenial customers need to have a clear picture of the type of company Hughes really is

Re: Other customers can see my infor

Wed, 06 Feb 2013 17:12:31 EDT

notech posted : Hey Upset, This is a very serious situation and could exposes you to identity theft now and in the future depending on the information being displayed. I know enough about the standards and laws to tell you that this should have been fixed immediately. This is not a Tier 4 tech support issue; it should be top priority for the company. I think the US is a bit of a sue happy nation, so I don't say this lightly, but this is certainly a time when you should get a lawyer.

If you cannot afford a lawyer then maybe your State Attorney General may be able to help. Or you could try to find a Legal Aid office.

You need to get proof that this is going on. You mentioned another customer notified you. Maybe they can help gather it. Maintain a log of all communication with Hughes including numbers, names, date/time.

When speaking on the phone record the conversations. To be legally safe you should notify the other party that you are recording the call. If they do not want to be recorded tell them that you wish to speak to someone who will allow it. Unless you are speaking to the president of the company and they tell you they do not want to be recorded then do not give up. This is normally a very fast track to the legal department where your issue will be addressed.

Any company that stores credit card data must maintain PCI compliance.
»www.pcicomplianceguide.org
There are steps that a company should take when a breach has occurred. Step one is isolate the system. If the system is online it has obviously not been isolated. If credit card data has been shared then the major credit companies such as Visa, Mastercard, etc should be notified. I know the Visa contact is: Visa Fraud control (650) 432-2978 usfraudcontrol@visa.com

The fact that Hughes has known for three months and have not acted is inexcusable!

Re: Other customers can see my infor

Wed, 06 Feb 2013 17:12:26 EDT

anon posted : Funny! They immediately removed my comment I made telling other customers to call in to make sure their data has not been compromised! I guess informing others was inappropriate.

Someone called me a few minutes ago and told me to register again and that should fix it. I tried.....the Hughes system does not recognize me phone number and SAN number. We have been customers for about 6 years! Really! Something is really messed up. I bet more customers are affected than realize because I bet most users don't even go to the customer care site!

Re: Other customers can see my infor

Wed, 06 Feb 2013 14:26:56 EDT

gwalk posted : I then posted another reply and got this withing seconds:

This reply has been removed by Hughes:

Sara, while my reply to the poster was not flattering to Hughes there was no inappropriate content or private information. You are doing a very serious disservice to Amy by removing other points of view. In any event this same topic, and my deleted response is posted on another site.

Replies can be removed by community moderators if they contain inappropriate content or private information. This was the reason given in this case: Hughes: ""

Have these people got a solid grasp on things or what ?

Re: Other customers can see my infor

Wed, 06 Feb 2013 13:43:06 EDT

gwalk posted : I posted this as a reply to the OP on the Hughes "support" site:

Another day and Hughes finds another way. When WILL this company find some professionalism ? As I've said before: Do not allow this company to have your credit card or bank data. They just are not up to the job of keeping YOUR data safe. Pay your bill on time, one time payment only. Watch your account. Contact your states A.G. when they violate the law.

It was deleted within moments.
It sure looks like Hughes has much to hide.

Re: Other customers can see my infor

Wed, 06 Feb 2013 12:37:38 EDT

gwalk posted : Hughesnet at its finest.

As to Hughes, about the only thing left is to contact Executive Customer Care.

Darron D. Williams
Executive Customer Support
301-428-5500
executivecustomercare@hughes.net

Beyond that I would cancel that credit card ASAP.

I think that I would work with ECC to get out of any early termination fees and cancel any dealings with Hughesnet.

Just when you think Hughes has hit bottom...they come along with a new chunk of stupid.

I have been with Hughes for years...and they just keep getting worse.

Hughesnet is a 3rd world operation and a 3rd world attitude.

Good Luck to you.

Other customers can see my infor

Wed, 06 Feb 2013 08:59:47 EDT

anon posted : In November 2012 we upgraded our Internet service to the Hughes new service called Gen 4. We have been a hughesnet customer for many years. The log on to our account never really worked quite right...but it did not really affect us, so I did not waste hours calling their tech support line which gives you a support person sitting in India.
Then January 15 another hughes customer emailed me and said they were able to see all our account information when they log in and this had been going on since November. They had contacted hughes 3 times hoping to get this fixed. They got a generic response that the tech team was looking into it and would be fixed soon. They got no fix and decided to contact us jan 15.
We have been in contact with the level 4 tech support for 3 weeks now and nothing has been fixed. They keep telling us several customers have this issue and the engineers are working on it. They are sorry for this inconvenience. This is a violation of our privacy, not an inconvenience!
I understand mistakes happen, but I am very upset that Hughes NEVER contacted us to help protect our information. Our emails, address, credit card, past bills etc have been open for this other customer to see for almost 3 months now. Apparently from what the hughes tech told me other customers have been effected also. I wonder if they have been notified. I am so thankful the person that an see our data seems to be very nice and has not done anything malicious to our account.
We need help. This is ridiculous that this has gone on this long.
I spoke with them just yesterday about this AND another issue I was having with their online Status Meter. The status meter lets me know how much we have downloaded for the month because with Hughesnet you only get a certain amount of download per month so I have to keep tack of it. Well we keep running out of download and I could not pay to restore it or see what was going on. In passing the service tech mentioned that the status meter is not working right and I should not look at it. Well how else to I track or restore my system! I asked them why they did not post something on their website about this issue that they are working on. He said because it did not affect everyone. Again I am appalled bythe lack of customer relations here! I am very upset and feel that this company is not looking out for and protecting their customers. This is not how I believe a company should work in America.
HughesNet is an Internet solution to people, like us, that have NO other high speed solution for Internet. Maybe they do not care to treat their customers with respect because they know they will not leave hughesnet.
We live in a rural area where cell, dsl or cable Internet is not available.
What can I do?
Thank you very much!