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rayge

join:2002-12-11
Byron Center, MI
reply to rayge

Re: AT&T no show once again.....

My latest update was based off of an email I recieved last night from a Uverse Social Media Manager from the social media team who is keeping an eye on the situation for me. He said:

I checked on the status of the order and the ticket is still being worked on. It is not escalted to an area manager. The new ETA has been changed to 2/13. I am really sorry about this delay. I will check up again on 2/13 unless I hear something sooner.

Got in contact with Tier 2 tech today and they said it is showing as resolved and that he could schedule us for an install this Saturday which would be awesome! I will let you all know if it actually happens or not hehe.