Could you please post your account in the direct forum here: »TekSavvy Direct
so we can look into this for you. I would advise checking the firmware version as mlord suggested and including that, plus the signal levels from the same page, in your post as older firmware is a very common cause for issues along these lines.
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )