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donoreo
Premium
join:2002-05-30
North York, ON
reply to DarkLogix

Re: $*^%@& Change management proceedures

said by DarkLogix:

You'd think it'd be reasonable for it to be one CR, but some management types don't have logic or best practices going for them.

In our case that would be a support incident and I could work with it that way.


DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3
If the alert was set to go off at x% free instead of 100% full then they didn't consider it an incident because no user was yet effected.
--
»Death Star Petition


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable
reply to Poorfellow
said by Poorfellow:

Overly-beaurocratic change control processes are the religion of refuge for the professional manager types that lack any IT or CS background. Their only skill is Ability to Cover Ones Ass (tm).

Some of the most effective people I've encountered in IT management have zero background in IT or have a basic knowledge from what they've picked up along the way.

Overseeing a highly functional IT structure is more about selecting the right people, overseeing the creation of efficient and easy to follow procedures, ensuring these procedures are followed, ensuring that 'paperwork' is regularly maintained and ensuring your site(s) is/are running smoothly.

HELLFIRE
Premium
join:2009-11-25
kudos:18
reply to DarkLogix
...Was about to ask why they didn't just have an incident ticket to track for troubleshooting... but you just answered the question DarkLogix.

Regards