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Re: [OK] Problems after speed upgrade yesterday Did you get a COX tech or a COX contractor tech? For the most part contractors are not very knowledgeable and I have asked more than one to pack and leave. You have a better chance of getting a problem repaired with the real deal and more clout if you get a runaround.
The first tech was a third party tech. The second one was a Cox employee. He seemed to know his stuff but the problem was not at my house.