Wait so the disconnects are gone? You had replied:
said by Cyndee:
I think I spoke too fast that everything was working again -- my service just blinked out again for a few seconds (I can only tell so easily because I'm running a VPN which notifies me as soon as the connection is out).
I am going to order the SB6141 now. We do have D3 here in Chicago as far as I know.
If it's not disconnecting anymore, that's a good start, but a SNR of 33 and power level of -9 dBmV is not good. The signal needs to be looked at by a tech and fixed. The fact that they came out and didn't address the low signal level is unfortunately, but not surprising. Next time a tech comes out, specifically ask them to address the "low downstream power level and signal to noise ratio".--
"I drank what?" -Socrates