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Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

[HSI] Charter Broadband Only $5 Fee?

One of our readers found a new $5 surcharge on his bill for broadband-only service which takes effect Feb. 25 in Reno. Is this typical for Charter in other cities? Has this always been the case? Or is it something very new.

I have a very hard time trying to wrap my head around Charter's rate increases because they are all over the place.
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Ryan818

join:2006-12-14
Medford, OR
reply to Dampier

Re: [HSI] Charter Broadband Only $5 Fee?

said by Dampier:

One of our readers found a new $5 surcharge on his bill for broadband-only service which takes effect Feb. 25 in Reno. Is this typical for Charter in other cities? Has this always been the case? Or is it something very new.

I have a very hard time trying to wrap my head around Charter's rate increases because they are all over the place.

I just cancelled my TV service with Charter and was quoted an extra $5 for only Internet. That makes my $49.99 for 30/4 now $54.99. It is slightly less than the previous $10 surcharge that I used to see on the bill before I signed up for TV service in 2011. I couldn't justify spending $130 a month on TV and Internet.

grayem

join:2000-09-22
Saint Louis, MO
reply to Dampier
Good Grief.
I would love to see Google Fiber come to my area. We need competition.

How is it fair to charge people for not buying something?
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cork1958
Cork
Premium
join:2000-02-26
reply to Dampier

Re: [HSI] Charter Broadband Only $5 Fee?

said by Dampier:

One of our readers found a new $5 surcharge on his bill for broadband-only service which takes effect Feb. 25 in Reno. Is this typical for Charter in other cities? Has this always been the case? Or is it something very new.

I have a very hard time trying to wrap my head around Charter's rate increases because they are all over the place.

Charter has ALWAYS done this and as stated by Ryan818, it did use to be $10.

I think most cable company's do this also, although not positive.
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/

NightOwl2

join:2012-03-19

1 edit
reply to Dampier
I received a snail mail/flyer combo informing me of HSI increase to $54.99 as of Feb. 25th and pushing unwanted Triple Play. However, my online bill, received yesterday, still shows $49.99 for 2-10 thru 3-9, no extra fee. When I had a double play, there was a $10.00 discount, split up as $5.00 per service.

kruser
Premium
join:2002-06-01
Eastern MO
reply to Dampier
My latest bill showed that the Ultra charge of $40 would go to $55 with my next bill. That's a 37.5% increase.
Kinda steep if you ask me.
They have never charged me for being an internet only customer and no mention of it starting on my latest bill anyway.
I'm sure they will hit me with that after the 37.5% increase sinks in for a while.

krudl3r

join:2005-06-29
Eau Claire, WI
reply to Dampier
I wonder if this will go away once Charter starts encrypting tv.

TBBroadband

join:2012-10-26
Fremont, OH
reply to cork1958
As you've stated, every cable company charges this. Most is $10 per month. Nothing new here.

krudl3r

join:2005-06-29
Eau Claire, WI
But will they get rid of the fee once they encrypt tv? That was always the rationale for charging the fee...


msmisfit

join:2004-09-13
Lawrenceville, GA
kudos:2
My understanding was, that it is simply a "discount" that is given to customers who subscribe to more than one service, and when they drop to one service, the discount goes away... the same as other providers.

I also thought it was $10.00 before. Guess that changed with all the other changes recently.

grayem

join:2000-09-22
Saint Louis, MO
reply to cork1958
delete

grayem

join:2000-09-22
Saint Louis, MO
reply to cork1958
Charter has ALWAYS done this and as stated by Ryan818, it did use to be $10.

I have never seen this item nor ever paid it, that was over a few year time.

NightOwl2

join:2012-03-19
reply to msmisfit
I looked at an old bill, and it said Charter Bundle Discount, $10.00, not $5.00 for each service, as I had thought. But it doesn't specifically say just for internet.

markopoleo

join:2003-04-02
Bonne Terre, MO
reply to Dampier
I have not got charged this "extra" free since I went Ultra. I used to get it on lower tier, but not anymore for just HSI.

I think it is used to encourage lower tier HSI users to get cable TV, because with the fee you could get basic cable for same price so makes sense to get it. At least here it is like that.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to grayem
said by grayem:

How is it fair to charge people for not buying something?

Both cable and telco factor plant maintenance costs into the prices for their respective core services; TV and PSTN. Each will include Internet on top of the core services, but won't factor plant maintenance into the Internet prices. So drop the core services, and where do they collect plant maintenance from their Internet-only customers? Somebody has to cover the cost of maintaining the coax/copper plant. Even my ISP has to pay AT&T to use their last mile copper for my service.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

grayem

join:2000-09-22
Saint Louis, MO
Bah. Charge what it costs, add your profit. Give a discount with bundles, but charging extra fees on top of the actual price is dumb.
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NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to grayem

Re: [HSI] Charter Broadband Only $5 Fee?

said by grayem:

Bah. Charge what it costs, add your profit. Give a discount with bundles, but charging extra fees on top of the actual price is dumb.

What is this "actual price"?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

razorbladebi

join:2005-04-14
Reviews:
·Charter
They did that to me here in Dallas/Ft Worth Texas. I was paying 39.99/mo for two-year Internet only (Internet Plus) which bumped up to 49.99 in Nov. Then they added the $5 fee (snail mail letter this month). Switched over to AT&T 6MBps DSL for $35/mo after five different folks said they wouldn't budge on the price. $40/mo is my sweet spot, and while I miss the extra bandwidth, 6MBps let's my wife and I game and watch Netflix pretty reasonably, so I went with that.

bn1221

join:2009-04-29
Cortland, NY
reply to TBBroadband
Not *every* ISP. I have yet to see Time Warner do this and I've been internet only for years.