Topic 'Filed CCTS and BBB complaints re: unlocking' in forum 'Rogers' - dslreports.com

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 23:49:01 EDT

scorpido posted : Same way the Payday loan crooks got around the laws. They say their extra fee's are admin fees and not services fee's

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 23:07:06 EDT

Poser posted :

said by elitefx:

Read somewhere that the CRTC has ZERO authority to regulate what the Telecoms charge retail customers for services.

According to Rogers, the $50 dollars is an administration fee, not a service. Same difference, I suppose.

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 22:56:51 EDT

Poser posted : So a phone that I paid for, $200~ upfront and subsidized for a 36 month term, I don't have the right to use it how I want? It is a iPhone 3GS

Thats like financing a car from the dealership and at the end of the term they tell you that you can only drive it in Toronto.

Like the first person who responded said... write something on the CRTC consultation form. Which I did. I hope it carries weight in their decision.

Having to pay $50 for something you should already have full rights to is just a business gouging you one last time. Not fair.

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 20:25:18 EDT

anon posted : Ok the BBB does nothing but take money for good ratings. No sense in reporting anything to them.

CCTS has nothing to do with fees charged for unlocking. CCTS is there to correct if you didn't get something you should have, something changed, charged for something wrong etc..

Not something you have a choice in doing like unlocking.

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 18:04:52 EDT

sbrook posted : More to the point they have chosen to not involve themselves in the day to day business of telecomms companies, relying on the free market.

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 18:03:01 EDT

elitefx posted : Read somewhere that the CRTC has ZERO authority to regulate what the Telecoms charge retail customers for services.

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 17:28:47 EDT

yyzlhr posted : What kind of phone do you have? Practically any phone with the exception of the iPhone can be unlocked through a 3rd party for much cheaper. In addition, 3rd party unlocking solutions are exactly the same as what Rogers will provide to you so there is no risk in damaging the device or voiding the warranty.

Also, having skimmed through the draft CRTC code, it looks like its really only trying to make wireless contracts more transparent, it doesn't look like it can regulate the fees that carriers can charge.

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 16:36:53 EDT

bt posted : Of particular note for this specific issue would be section "D7. Unlocking wireless devices".

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 16:26:59 EDT

Poser posted : Yeah, CCTS said that it wasn't a valid reason to file but they let me put it through anyway. Thanks for the link I'll check that out now.

Re: Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 15:57:11 EDT

bt posted : The proper place to make noise about it is here, before Feb 15: »consultation.crtc.gc.ca/

I'm not really sure what you expect the CCTS to be able to do. Rogers is currently free to set their own contract terms in regards to unlocking cell phones.

Filed CCTS and BBB complaints re: unlocking

Wed, 06 Feb 2013 15:47:35 EDT

Poser posted : $50 to unlock is ridiculous. I asked why it was $50, and not $10 or $100. The supervisor had no answer other than thats just the price.

I filed my complaints, I expect nothing to come from them. But I encourage others to make noise about this as it is a ridiculous idea to think that my phone is useless unless it is used on a rogers network.... considering that it has been bought and paid for in full.