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Antioch, IL
reply to Geno71

Re: [Rant] Comcast Treats Long-Time Customers Like Garbage

I missed a few posts here. Didn't expect too many more.

To me the bottom line is once the big infrastructure upgrades are in place and those price increases initiated... over time... there should be incremental speed upgrades MORE OFTEN than every six years (seems like the approx average), even though the bill goes up by a not unsubstantial amount every year.

I never denied I got speed increases, nor did I complain about price increases when I got speed increases as some people suggest. Still no one has answered my question: if I'm still at 20+ Mbps in 3 years and paying $80/month... is that reasonable? By that time I will have not had a speed upgrade in approximately 6-7 years but about $20-25 worth of monthly increases. And there's no way that broken down per customer it costs comcast anywhere NEAR another $25/month to offer me that service.

They are not hiring large numbers of new people in the area every year, they are not building new facilities, and many of the exisiting ones are paid off most likely. Yes inflation... raises in salaries? I bet they're minimal to non-existent, as with most major corporations. Plenty of out of work people out there who will be taking today's installer's job when he gets fed up with no substantial raises after 3 years.

Some of you are right that in absolute terms it might cost Comcast more to deliver to a service area each year, but when you divide that increase into the millions of customers they have, the government deals they get (i.e. tax breaks and incentives), and mostly static infrastructure in most major metro areas... you're not talking about a lot of money per user. And don't forget many users have the same pipe going into their house as me but are paying 3x as much for their "super-speed," even though that also doesn't cost Comcast much more to deliver (vs what it costs to deliver my $72 service). There is no cost-per-user justification for +$3/month every year. Sorry there just isn't. Maybe $.75 per user per month I could believe. $3 more every year, not so much.

AS to the BILLING, it's hard to understand how someone still doesn't get what I'm saying. Doesn't matter that it didn't happen to you. It happened to ME, hence the complaint. But I do agree with whoever said "don't feel special, they treat [many] customers like garbabge". That I certainly believe.

AS to how long before someone can sign up again after cancelling, I have no idea... never tried it because I like to think of myself as an ethical person. I don't want to game peopel any more than I like being gamed by Comcast, Verizon, or anyone else.

"It's not the way it's supposed to be but you can't do anything so live with it."

This ^ is exactly why every telecom company, insurance company, and others screw with their customers left and right. Because they know most people will take it and shut up. The government does the same thing with our liberties, btw. How's that working out for us?

My hope with this thread is not for a magic bullet -- there is none. Comcast doesn't care. It's to alert people to the fact that these things are going on and they're indicative of unethical business practices by a huge, powerful corporation that pretty soon is going to control half of the content on our TVs too. lol

Ah well. Thanks for trying to read through folks. Sorry if my OP, even after being edited multiple times, was confusing. I get that people hate reading more than a few lines of text these days. That's my weakness so may your future rant threads be filled with twitter-like posts.