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privatepilot
Premium
join:2004-05-25
Evansville, IN

[Modem] New Motorola 3360 not resolving DNS through router?

Just installed the Motorola 3360 with the 'on-line' setup routine. Works direct connected but will not open a web page through the router (Linksys WRT original). The old modem (installed in 2004) was suspect and suggested replacement by direct forum. (David)

Suspect the settings (DNS?) are conflicting but do not know the correct solution. I do get an 'internet connection' notification through the router but no web pages will open.

Can someone point me to the proper area to help find the proper setup? Thanks, PP



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC

said by privatepilot:

Can someone point me to the proper area to help find the proper setup? Thanks, PP

What does 'ipconfig -all' report in a command prompt. I show:
C:\util>ipconfig -all
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Akari
   Primary Dns Suffix  . . . . . . . : akari.aosake.net
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : akari.aosake.net
                                       gateway.pace.com
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : gateway.pace.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 8C-73-6E-B8-1A-3E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::fd22:175c:89a4:81d6%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.42.36(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, February 06, 2013 3:50:58 PM
   Lease Expires . . . . . . . . . . : Thursday, February 07, 2013 3:50:58 PM
   Default Gateway . . . . . . . . . : 192.168.42.1
   DHCP Server . . . . . . . . . . . : 192.168.42.1
   DHCPv6 IAID . . . . . . . . . . . : 244085614
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-43-72-8C-8C-73-6E-B8-1A-3E
 
   DNS Servers . . . . . . . . . . . : 64.142.73.180
                                       64.142.73.181
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
I have redacted unnecessary entries from my report; yours might have four, or five, depending on the number of hardware and virtual adapters available.

The DNS servers in my report are for my ISP. I would expect yours to be either 68.94.156.1/68.94.157.1, or the IP address of the modem.

Invoke the command prompt from the Windows "Run" box; type, 'cmd.exe', then [Enter].

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


privatepilot
Premium
join:2004-05-25
Evansville, IN

NormanS
Thanks for prompt response.
Here are the stats. I've forgotten how to run the Ipconfig output to a file so I can copy/paste but I'm working on it. (> c:/test.txt)
from memory but it did not work...
--------------
IP Information
Internet IP Address 75.16.234.202
Internet Gateway Address 75.16.239.254
Primary DNS Address 68.94.156.1
Primary DNS Name dnsr1.sbcglobal.net
Secondary DNS Address 68.94.157.1
Secondary DNS Name dnsr2.sbcglobal.net

IP interfaces
Address Netmask Name
192.168.1.254 255.255.255.0

Routing Table
Destination Netmask Gateway Interface
- - 75.16.239.254 WAN vcc1
192.168.1.0 255.255.255.0 192.168.1.254

LAN Information
Modem IP Address 192.168.1.254
Modem Netmask 255.255.255.0
DHCP Address 192.168.1.64

Devices on LAN
IP Address MAC Address Name Status
192.168.1.64 00:16:36:b2:32:43 Earls-laptop Active
192.168.1.101 00:16:36:b2:32:43 192.168.1.101 Offline

Ethernet Information
MAC Address 38:6b:bb:59:3b:60

In Octets 6125222
In Errors 0
In Unicast Packets 5744
In Non Unicast Packets 32904
In Discard Packets 0

Out Octets 1871839
Out Errors 0
Out Unicast Packets 5681
Out Non Unicast Packets 751
Out Discard Packets 0
-------------------



privatepilot
Premium
join:2004-05-25
Evansville, IN

OK got it this time (I think)

Windows IP Configuration

Host Name . . . . . . . . . . . . : Earls-laptop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

Physical Address. . . . . . . . . : 00-16-36-B2-32-43

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 68.94.156.1

68.94.157.1

Lease Obtained. . . . . . . . . . : Thursday, February 07, 2013 8:32:50 AM

Lease Expires . . . . . . . . . . : Friday, February 08, 2013 8:32:50 AM

Ethernet adapter Local Area Connection 4:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Bluetooth PAN Network Adapter

Physical Address. . . . . . . . . : 00-11-67-0E-9C-D2
--------------
What entry is the router address needed? I can't get it through my foggy head this morning what is the flow terminology from the NID to the computer. ie NID > modem > router > computer needs a path what are those entries called? Thanks, PP



privatepilot
Premium
join:2004-05-25
Evansville, IN

Purchased a NetGear ATT2240 ADSL2 & Router from the ATT Store about two hours ago.
After disabling the default security settings (don't need it in the rural area) even the iPads connected.
Also needed to set the DNS in one laptop to the recommended
68.94.156.1 setting and then it would open a page also.
The Motorola 3360 will be returned and the Linksys router will be junked.
Not positive this was necessary but since the hardware was installed in 2004 it can not hurt anywhere except the pocketbook..
Thanks to those who attempted to help. PP