said by TheGlow:
I moved a year ago from one section of Brooklyn and Fios to this Time Warner horror death trap.
I'm across the street from the Cablevision cutoff line. I had issues with Cablevision before but jeez, I didn't know someone could be worse.
Besides the constant voicemails and taking nearly 2 weeks to get someone out because they kept insisting I was in a Cablevision zone, I finally get some cable in and internet.
I work in IT so I have a decent understanding whats going on. I don't have the exact model numbers on hand but they were samsung boxes, one is DVR and I see the HDD in there.
My main gripe is very often the timer on the front panel will freeze. You pass by, oh, 3:20, i got an hour until (insert activity here). Pass by a little later, 3:20, oh good, i have an hour...
wait, 3:20? Check something else, damn, its 5:10.
Also this sometimes leads to the channel guide being empty as it wont know the time, or it will have the correct time. Only way back is to hard boot it by pulling the power cord.
That brings us to 5-9 min boot time land.
And both boxes will take turns doing this.
Sometimes when closing the channel guide, the mini preview window in the corner gets stuck black and stays that way until I hard boot or wait about 15-20 mins.
Also the cable modem constantly loses connection. Often to the point of I cant even connect to it from 192.168.100.1 so I know it's not me. also the log page is full of errors, dhcp usually.
I see some mentions of different boxes performing better. Any suggestions on a preferred dvr, normal box and modem if applicable?
Only other option is DirecTV and Verizon DSL. And as bad as TWC is, I'd like to steer clear of that combo.
You have some options. I would try the following:
1.) Another hard reboot of your box, only this time, unplug it for at least 30 minutes (not 30 seconds) this might help. (In fact, better idea, unplug the box when you go to bed at night and reboot in the morning, if you can.)
2.) If the Time Freeze happens again after that, I would try to swap out the box for a different model. (A Cisco 8742 or a Cisco 8642 if you can get it) Have you had other Samsung boxes where this has happened with the time freeze?
3) If the Time Freeze happens again after that, open up a Support Ticket at the Direct to Tech forum, mentioning your name, city, box make and model at the Direct to Tech forum. (Give your account number at the Direct to Tech Forum only.) (It is secure there.) Say you have been through multiple box swaps and the Time Freeze is still happening. In that case, a service call may be required. No matter what, if you have to get to step #3 to solve this problem, ask the Direct to Tech Forum to forward the Time Freeze bug to the Engineering Department.
Link to Direct to Tech Forum:
»Time Warner Cable Direct
I think that by the time you get to step #2, this issue should be resolved.
PS. I would edit this topic, and open up a different thread for the cable modem, because the cable modem disconnect issue, and the box Time Freeze issue are two different things.