Franklin Square, NY
reply to fishacura
Re: Service Experience - Returning STB For a company that is so far advanced, we all know how much their inventory and billing system sucks. A box should be a quick in and out of the system, the cable companies do it, but for some reason Verizon has probelms with doing this. I've been there too with box returns, the whole experience is unbelievable how they can't get these simple matters taken care of after all these years. It's inexcusable and does make people want to leave.