reply to fishacura
Re: Service Experience - Returning STB Shortly after I signed up for FiOS 16 months ago my bill indicated that I had seven set-top boxes. I called and they corrected the bill fairly quickly -- they asked for the serial numbers of the two boxes I had. Next month it was seven boxes again on the bill. It took four months and a letter to corporate in New York before my billing was finally straightened out. Fortunately I never had to go through a 40-minute call but I probably spent more than that time over the four months before the bill was corrected permanently.