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bfr2u
Premium
join:2009-12-11
Drumore, PA
reply to gar187er

Re: [Connectivity] Can't Acquire Public IP on SBG6580 Cable Mode

I know this is a Comcast Forum and I only placed it here because I couldn't find a forum for SeniorTV or an Other Forum. SeniorTV is the provider for this Retirement Community and they do not have technicians onsite but rely on the regular maintenance crew that is untrained in networking. Also calls to SeniorTV are handled by non-technicians who forward their notes to techs for action. The system is inexpensive but also ineffective. Reports to me are that they can see the Modem just fine but the modem still has no wan ip address. I have requested they deactivate the link then reactivate it but do not have a confirmation that they have tried that. I have tried a reset of the modem to no avail. Any other thoughts?



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

Do they rent modems? of the same or similar model?
Can they provide a short term (1 month) rental to you as proof of service.
Do others in your building/on your floor have internet service? (thinking there could be a filter/wiring problem to your unit)
Can you take your modem to a neighbors who does have service, to try to connect YOUR modem again?