Just what we needed, a company that has recently shown they believe the best way to deal with customers is to quit even attempting to listen to them...
Just because a company doesn't want to support social media/provide support via DSLR, doesn't mean that they aren't listening. You can bet that they have a group of people that still watch what's going on. That is what PR is all about. I know of several companies that have a team of about 5 people that just surf the Internet, message boards and anything else for references to their brand/products. You'd be surprised that all the ones that do.
AFAIK they DO provide support on social media (Facebook) and on DSLR, but its just not on the level of other companies, I guess.
The announcement was and was official that official support was going away on DSLR. And why should they at the level of other companies? Maybe all companies should be the same???
|reply to The_ANoN |
Nope, they got rid of it.