Customer service as well
I've been watching their official forum for the last few days. What's going on there is comical. Posts are being deleted, entire threads, and users. Many of which are not violating any of the rules of the forum. It seems saying just about anything over there gets you banned and posts deleted. I feel so sorry for Hughesnet customers that are having issues.
What is going on is mentioned here, for some reason, not deleted yet.