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elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink
reply to iabukhalaf

Re: Modem ZTE 2XDSL 831

Modems die. Whether Sonic selected the right one and/or properly evaluated it, that's hard to say. Often such corporate choices are made based on product availability without the benefit of MTBF forecasts.

I would suggest you buy your own modem.
Then shop for a backup unit.

Unlike new Sonic customers, you have a choice.

Even if you are immune to the price increase ("modem rental"), owning a hot spare is still the superior choice, rather than waiting 24-96 hours for Sonic to decide and for you to receive the "free" replacement unit.