Santa Monica, CA
|reply to iabukhalaf |
Re: Modem ZTE 2XDSL 831
Modems die. Whether Sonic selected the right one and/or properly evaluated it, that's hard to say. Often such corporate choices are made based on product availability without the benefit of MTBF forecasts.
I would suggest you buy your own modem.
Then shop for a backup unit.
Unlike new Sonic customers, you have a choice.
Even if you are immune to the price increase ("modem rental"), owning a hot spare is still the superior choice, rather than waiting 24-96 hours for Sonic to decide and for you to receive the "free" replacement unit.