I joined only to share this chat session I had with TWC. Ignore the typos
I asked two simple questions. 1. How much is the cost after the promotion expires. 2. Do you charge for having Wifi in the house.
Here is the chat session if you want to read it, enjoy.
Burton>
Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Burton.
Mike_>
When the contract with my current IPS expires in June Im trying to decide between TWC and AT&T for Internet. Both offer similar speeds and pricing but I read on a forum that TWC charges you extra if you use a wireless router in your house. Is this true? I would also like to know what the cost of service would be for the Turbo 20/2Mbps option is after the 12 month promotion expires.
Burton>
Hello, Mike.
Burton>
I need to transfer you to the concern deparment, which is authorized to assist you with your issue. Please be online while I transfer you.
Mike_>
ok
Burton>Please wait, while the problem is escalated to another analyst
Rose>
Thank you for contacting Time Warner Cable Online Sales. My name is Rose, what services can I help you set up today?
Mike_>
I have a service and pricing question.
Mike_>
for Internet
Mike_>
When the contract with my current IPS expires in June Im trying to decide between TWC and AT&T for Internet. Both offer similar speeds and pricing but I read on a forum that TWC charges you extra if you use a wireless router in your house. Is this true? I would also like to know what the cost of service would be for the Turbo 20/2Mbps option is after the 12 month promotion expires.
Rose>
I would be glad to help you with that. May I have your complete address to double check the information that you need.
Mike_>
I don't want to give my address but you service my area.
Mike_>
I just need the above information to decide between TWC and AT&T
Mike_>
It's very clear on AT&T website what the cost is after the promotion but this information is nowhere to be found on the TWC website.
Rose>
Wifi comes for free when you choose the turbo internet all you need is a modem for $3.95
Mike_>
You're not talking about Wifi hotspot are you? I have my own modem.
Rose>
I really need to get your address Mike to check all the available offer in your area as well as the prices
Mike_>
I'm very near Disneyland.
Mike_>
The fireworks shake my house.
Rose>
You must have seen Disney characters many times Mike. Please provide me your complete address so that I can provide you the exact information
Mike_>
The thing that concerns me about TWC is you appear to be so secretive about your pricing and rules where AT&T is transparent.
Mike_>
I don't like billing surprises.
Mike_>
AT&T has a data cap and they let you know it.
Rose>
I assure that we don't have billing surprises .Please visit this link for you to see all our promotional prices »
order.timewarnercable.comMike_>
I tried that but it doesn't say how much it costs after the promotion
Rose>
You can try and see that our service is graet.To make sure that you get the best offer, we willl even give you a 30-day money back guarantee.
Rose>
Our promotional price change from time to time.Rest assure that 60 days before the promotional period ends we will notify you and inform you of the standard price as well as to let you know of the latest promo that you can take advantage of.
Rose>
Then if you do not like the pricing there is no worry because you can cancel it anytime without cancellation fee.
Mike_>
The site also says $8.50 per month for Wifi in the house. This is from the site. Home WiFi
Connect multiple devices
Set up a wireless home network and connect multiple WiFi-enabled devices to the Internet over one superfast wireless connection. Connect your computers, handhelds, scanners, printers and more - a must-have for multi-device households.
Mike_>
That is actually listed as a feature along with Wifi hotspot access and email. You see my point?
Rose>
Since you already in the link that I provided you.Please go ahead and order what ever service you want then just provide me the Order number so that I can prioritize your order.
Rose>
Yes I understand all your concern Mike,I assure that TWC offers the best deal and service.
Mike_>
This should not be this painful, AT&T it is for me. Thank you for your time.
Mike_>
Have a nice day.
Rose>
That is usually what some customers say but then when they tried our service they realize that we are better than out competitor.You can try us then if you are not satisfied I will guarantee you a Money Back.
Mike_>
I only had two simple questions. After promotion pricing is standard and readily available with every other provider on the Internet except TWC.
Rose>
Signing up now is a risk-free because of our Money Back guarantee.Shakk we go ahead and make an account for you Mike? I love to do that for you because that is how we value our customer.
Mike_>
I live in Orange County California. How much do you regularly charge southern California customers???? It's a simple question.
Rose>
Thank you for providing me your address Mike.Also please provide me the zip code this will make me easier to look for the standard price that you want.
Rose>
House number as well please.
Mike_>
Now I would worry about tech support and customer support if its this hard to get simple pricing information. That's all I need to see from TWC to know this would be a mistake.
Rose>
As much as I want to provide you the price after promo I really do because price change from time to time
Rose>
Mike I understand your concern I assure you that there is nothing to worry about because I assure the before the promotional ends there there will be another promotional price for the existing customer that you can take advantage
Rose>
2 months before the promo end we will notify you.Again there is no contract so you can cancel it anytime
Mike_>
Unbelievable, I'm putting this on DSLREPORTS.COM