 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | reply to igeneralzod
Re: This is why I decided not to choose TWC as my new ISP Didnt we just have a thread like this?
Hob |
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 sivranOpera ex-patPremium
join:2003-09-15
Arlington, TX
kudos:1 | reply to MrBungle87
Turbo's 54.95?
Shit. Standard's 52.95 here. |
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Reviews:
 ·Time Warner Cable
| reply to MrBungle87
said by MrBungle87:No sympathy for Crime Warner here. Though it was stupid for the OP to not give the rep his address, that doesn't change the fact that TW is highly secretive about their non-promotional rates. Why, you ask? BECAUSE THEY'RE EXPENSIVE. $29.95 for Internet will attract more customers than $54.95 (which is our standard rate for Turbo or whatever they call it now). It's typical TW bullshit. Non-competitive except when forced to be, shady billing, secretive pricing, etc. No real surprises here.
well I actually asked what would be the cost right now if I was not a promotional price and was told that my extreme internet would be $84.99 but if you had TV added to the internet package it would be $5 cheaper. |
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 djrobx
join:2000-05-31
Valencia, CA
kudos:2
 ·VOIPo
 ·Verizon Wireless..
·RoadRunner Cable
 ·AT&T U-Verse
| reply to horseathalt7
Re: Frustrating and maddening=confident customer?? said by horseathalt7:said by mackey:said by horseathalt7:I would have to the CSR to have the corporate offices get back to me by phone if they are interested in my business. The OP refused to even give them an address to look up his exact rates and promotions. I highly doubt he would give them his phone number... /M The OP stated that he was near Disneyland. All they had to do is type in that zip code, very easy. It was clear from that chat that in any case the CSR would NOT reveal the everyday, regular price, no matter where the OP lived. So many excuses. I dislike TW's secrecy of non-promotional pricing as much as you do, but that's not a good reason to take things out on some poor woman working in support. She didn't make the rules.
AT&T plays the same games with "extended promotional" pricing. They are upfront about what regular pricing is, but the end result is the same shit - you need to call every year and threaten to cancel (or really cancel, and ping-pong between ISPs) if you want a good deal.
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AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.
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Mele20Premium
join:2001-06-05
Hilo, HI
kudos:4 | reply to igeneralzod
Re: This is why I decided not to choose TWC as my new ISP Did you check Orange RR's webpage for standard pricing? Hawaii's Regional Data Center is at Orange RR and I don't think our polices are much different. Oceanic TWC has the CURRENT prices on their website.
Nothing is mentioned about wireless router charge on the Oceanic price page but the standard modem issued for DOCSIS 3 plans (20/2, 30/5 and 50/5) is the Motorola Surfboard 6141 which has no builtin wireless router. If one wants to RENT a modem with wireless router built in then there is an additional $10 a month charge for a less than desirable Surfboard modem with wireless router built in. Most use their own router and the excellent Surfboard 6141 rented or purchased. For the Standard plan at 15/1 on Oahu and 10/1 on the neighbor islands you are issued a variety of DOCSIS 2 modems, or you can buy your own. You use your own router as I don't think any of the DOCSIS 2 modems used here have builtin routers.
The prices are right up front on Oceanic's webpage. What is NOT upfront is the special package deals. There is no deal at all currently ...according to the web page. But if you watch TV you will be bombarded with the special deals.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson |
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| reply to djrobx
Re: Frustrating and maddening=confident customer?? I am a 25 year Network Engineer and I will tell you TWC is the absolute bottom of the barrel and even the scum calls them scum. I watche dmy Mother deal with them for 2 years while she battled cancer and they always gave her the run around. Their Cust service is blow sub par like third world cust svc is better than their best cust svc. Save yourself the heartache and anguish. Decide against TWC even in the what if scenarion. They are just simply not even worht thinking about. Tha guy who told of them billing him AFTER HE CANCELED is absolutely on point. TWC is probaly THE MOST CROOKED provider that ever was. I have labled them "The SlumLords" of the internet. On top of that they are not even close in the quality and advantage you get with DSL AT&T and Verizon DSL are the best I have seen by far. With DSL you dont' get any blocked ports either and TWC and any other CABLE Internet provider WILL BLOCK YOUR PORTS and also will drop your account if you setup any kind of a server. JUST DO THE DSL OR UVERSE THING if you want your freedom. Eventually the TWC SlumLords will die off and we can all forget about them and enjoy the internet the way is was meant to be... |
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Mele20Premium
join:2001-06-05
Hilo, HI
kudos:4 | Geez....I get pissed off at Oceanic TWC but I don't think they are "scum". Scum is Microsoft not any of the ISPs.
As for Oceanic's customer service some of the CSRs are new, or lazy or simply poorly trained but they are not third world! Some are excellent. The problem as I see it is that it has become increasing difficult to reach tier 3 and they are excellent IF you can reach them. Forcing users to first deal with NHD in the Philippines, on an always bad connection, is torture and that should not be and never was, until recently, the only way to reach tier 3. If you are a power user it is a total waste of time to be forced to deal with NHD first. NHD has VERY POORLY TRAINED TECHS WITH HEAVY ACCENTS. But that is not true for Oceanic TWC CSRs and tier 3 techs. They are local folks here in Hawaii and some are very dedicated and strive always to do their best while others are slackers, mediocre, lazy maybe but not "scum".
What could possible be wrong with TWC blocking dangerous ports? I'm glad they do! I recall when they did not and I welcomed them doing it...all the ISPs do it..so why are you singling out TWC?
As for TWC being worse than DSL....I don't get that at all. DSL is extremely limited in the speed that it can provide and many folks, like myself, cannot get DSL at even the weakest speed as we live in cities but are too far even in cities from the CO. I would prefer a superior provider...but I don't think that exists. They are all mediocre to downright crappy...you should not single out one cable ISP...not a single one is better than another...or worse. Iit is a very sad state of affairs we have regarding broadband in the USA.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | This isn't about Oceanic TW  |
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sivranOpera ex-patPremium
join:2003-09-15
Arlington, TX
kudos:1 | reply to TWCisScum
said by TWCisScum :With DSL you dont' get any blocked ports either and TWC and any other CABLE Internet provider WILL BLOCK YOUR PORTS and also will drop your account if you setup any kind of a server. JUST DO THE DSL OR UVERSE THING if you want your freedom.
Baloney.
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Think Outside the Fox. |
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 Steve MehsGun Control Is Using A Steady HandPremium
join:2005-07-16 | reply to elefante72
Re: This is why I decided not to choose TWC as my new ISP quote:
3. Don't even think about getting your phone ported over because that will be a nighmare and you don't want them holding your number. I went w/ 2 play.
When I switched from Verizon to Time Warner three years ago, after the tech did the install and swapped out modems, he said it will take up to 15 minutes for the number to be ported over. As he was leaving my driveway I picked up the phone and I had a dial tone. It was more like 2 minutes. While I’m sure there has been a problem or two porting numbers, Time Warner is the fifth largest phone company in the country. I doubt they’d have millions and millions of subscribers if it was a ‘nightmare’.
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Dale Jr, Riding Daddys Coattails Since February 18, 2001!
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 cmattiesOnly the strong will survive. HAHA
join:2005-03-04
Port Clinton, OH
·RoadRunner Cable
| reply to igeneralzod
Re: This is why I decided not to choose TWC as my new ISP said by TWCisScum :JUST DO THE DSL OR UVERSE THING if you want your freedom. Eventually the TWC SlumLords will die off and we can all forget about them and enjoy the internet the way is was meant to be...
thats so funny. att has caps and time warner does not. also uverse is one of those stupid ideals to save money and then charge the customer even more for crap service.
you get worse service from att then you do twc
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»www.speedtest.net/result/336325078.png
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| said by cmatties:said by TWCisScum :JUST DO THE DSL OR UVERSE THING if you want your freedom. Eventually the TWC SlumLords will die off and we can all forget about them and enjoy the internet the way is was meant to be...
thats so funny. att has caps and time warner does not. also uverse is one of those stupid ideals to save money and then charge the customer even more for crap service. you get worse service from att then you do twc I will comment using this post ..
at&t Uverse has been hitting on me big time to switch, the door to door people seem confused when I tell them I will not switch even though their PROMO price is less than I am paying TWC for TV and Internet and they will not/can't tell me what the regular price will be.
I guess a lot complaining about Internet cost were not around in the late 1990's early 2000 when we got 1/10 (YES 10%) of the speed we get now for 150% TO 200% of the current price.
How does this sound:
768Kb/sec x 384kb for $30/mo.
1.5Mb/sec x 768Kb for up to $70/mo depending on your area(and in some cases included 5 static addresses).
These were DSL prices and "usually" required you to have regular wired phone service too.
I have had TWC for Internet since about 2002 and have had NO issues. |
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F100
join:2013-01-15
Durham, NC
1 edit | reply to igeneralzod
igeneralzod is not alone in this. I had a similar experience recently with Chat and phone support. They didn't want to tell the "current" non-promotional price for any of the internet tiers in North Carolina. They have taken that information off their website and apparently are not legally required to post this information for my market. I know this because files a complaint with the NC Attorney General's office which oversees the state cable franchise agreements. TWC responded to my complaint like they are required to do. They sent me the paper copy of the full price sheet of service prices. It's a shame that I had to go this route just to get information about current service prices. Yes the price will go up after a promotional period ends but at lest you know what the prices are now. I'll see if I can scan and post the price list for my market in case it helps others. |
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 SeleniaI love DebianPremium
join:2006-09-22
Lanesboro, MA
kudos:2 | reply to igeneralzod
They offer you a cheap router or modem router combo( Residential gateway). I just use my own wifi equipment which is more flexible and don't get hit for that 10 dollars a month for cheap ass stuff. The regular prices of Time Warner Cable vary by region, but their price versus speed is very competitive in my area, not saying much but they are the better choice over Verizon. |
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bn1221
join:2009-04-29
Cortland, NY Reviews:
·RoadRunner Cable
| reply to TWCisScum
Re: Frustrating and maddening=confident customer?? That's ironic I am a network engineer myself and I would rate Time Warner above most ISPs. I'd rank Comcrap and Verizon DSL at the bottom.
With DSL, especially Verizon DSL, you get rotten support and subpar speeds. My office building is 6000 feet from the CO, not a slick, the CO. They won't offer anything over 3Mbit DSL. I can get 5*50D3 and I have MetroE from Time Warner. |
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SeleniaI love DebianPremium
join:2006-09-22
Lanesboro, MA
kudos:2
3 edits | said by bn1221:That's ironic I am a network engineer myself and I would rate Time Warner above most ISPs. I'd rank Comcrap and Verizon DSL at the bottom.
With DSL, especially Verizon DSL, you get rotten support and subpar speeds. My office building is 6000 feet from the CO, not a slick, the CO. They won't offer anything over 3Mbit DSL. I can get 5*50D3 and I have MetroE from Time Warner.
+1 I wholeheartedly agree on almost all points, including Verizon DSL. You notice my town in my profile, right? This town is lucky enough to only be served by Verizon DSL, who don't give a rats ass about us. Crap crap crap speeds getting ever slower. Sometimes below 600 kbps(yes, kilobits) on a 3 meg line(best available). Horrible support who do the runaround best. Connection down more than a cheap $2 whore. Best of all, they don't give a reacharound. Hell, sometimes you can't even reach them through their shoddy customer service phone system.
OK, to my point. Desperate to get away from them and get my old, decent(not perfect, but good) TWC service back. Found an old friend who lives across the lake and was willing to host a modem in my name at that address. The modem is then wirelessly backhauled via a couple K worth of antennas, masts, and APs across the lake to a large directional antenna at the edge of my property(link = about 2.5 miles, mostly over water), which then beams the connection to my main router in my house, which connects to the main network. A vpn over cellular allows diagnostic contact to all components, if wireless link should be lost(has yet to be). Also allows me to test connection from local to the modem to determine if TWC or the backhaul is the issue. It has always been TWC. As I said, they are not perfect, but they give a decent service that is generally a pleasant experience to use. I use their standard 15/1 package and have been very happy. Only real issue a had was a bad Ubee modem. I swapped it out for an Arris and all has been rock solid. See what I invested just to flee back to TWC from Verizon?
People should be happy to at least have that choice without having to have my knowledge about networks and wireless links lol. Sure, they can always be better, like broadband in this country, period. I learned to appreciate what I had from TWC, let alone the fiber at work and such. You end up learning a reliable service is every bit as important as a fast service, even for home use.
Edit: Oh and if something did go wrong with TWC, they spoke English and arranged to fix most things in the same day-couple of days. Worst wait I had for a fix was 5 days, aside of a congested node they eventually split. With Verizon, you were lucky to get someone who spoke mildly broken English and had to wait 3-6 weeks for them to come out and say your line is fine again. That is, despite your data refuting that. When it rains is the worst and we get soaking rains in the spring and fall, being on a sizable lake and all. That 2.5 mile link is across a narrow part. Just into Pittsfield, where TWC serves.
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A fool thinks they know everything.
A wise person knows enough to know they couldn't possibly know everything.
There are zealots for every OS, like every religion. They do not represent the majority of users for either. |
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| reply to igeneralzod
Re: This is why I decided not to choose TWC as my new ISP TWC customer service reps are trained to be evasive (as so many corporate slaves are). It's simple. If they tell you something that is not exactly true or correct the executives do not want to have to honor it. They are afraid you will hold them to their word.
Currently I just resolved an issue with AT&T Mobility regarding my Samsung GS2. In December they pushed out a software update that effectively made every similar GS2 (i777) worthless. Thousands of users are affected. One of the CSR's I have dealt with acknowledged (in an email) that they are aware of the problem and that a fix would come sometime but with no ETA. Yesterday, I finally spoke with a decision maker at ATT. He would not acknowledge the problem...that is until I sent him the email response from his own CSR. My new Samsung GS3 will be delivered next week, free of charge. |
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| reply to Selenia
Re: Frustrating and maddening=confident customer?? Wow, great example! |
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