Reviews:
 ·Earthlink Cable ..
| reply to igeneralzod
Re: This is why I decided not to choose TWC as my new ISP Time Warner fully discloses all non promotional prices. I got a printed rate sheet mailed to me for non promotional pricing.
Wifi is free if you use your own router.
Just go to the website and it displays the non promotional prices.
After the 2 years is up and you threaten to cancel, you will get another promotional rate. So I don't get the big deal.
Just call up to speak to a rep at the local division and give your address. Otherwise they won't be able to correctly price out the information.
I don't like Time Warner because there is upstream and plant issues so my cablemodem service is having issues. |
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Mele20Premium
join:2001-06-05
Hilo, HI
kudos:4 | reply to Selenia
Re: Frustrating and maddening=confident customer?? said by Selenia:Edit: Oh and if something did go wrong with TWC, they spoke English and arranged to fix most things in the same day-couple of days. Worst wait I had for a fix was 5 days, aside of a congested node they eventually split. With Verizon, you were lucky to get someone who spoke mildly broken English and had to wait 3-6 weeks for them to come out and say your line is fine again. That is, despite your data refuting that. When it rains is the worst and we get soaking rains in the spring and fall, being on a sizable lake and all. That 2.5 mile link is across a narrow part. Just into Pittsfield, where TWC serves.
5 days maximum to get TWC to fix your problem? NO. There is a 4-6 weeks wait before anyone will even come out from TWC UNLESS your problem involves either TWC phone or TV reception. If the problem involves Internet you are considered a second class, or on neighbor islands in Hawaii, third class citizen even though you pay the same amount of money each month for INFERIOR LOWER SPEED SERVICE BECAUSE NORMAL SPEEDS ARE NOT YET AVAILABLE EXCEPT ON OAHU.
It used to be that TWC would come out within a few days, but not for the past year or so. Plus, what is worse is that even when you specify no phone call before they come out they will call you anyway and you will likely discover that a clueless sub-contractor is the one coming out and that person will do their best to NOT come out once they have you on the phone. Once upon a time, calling you before coming out was simply to make sure you were there. That is no longer the reason to call you first. The reason is to try and wiggle out of coming out even when you have waited over one month for the visit.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson |
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 DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8
1 edit | What Selena said has also been true in SoCal for years. Frequently next day, sometimes 2-3 days out, at most 5 days out for an install or service call.
Very few of us live on an island in the middle of nowhere, so our service is quite a bit different than yours. You're the exception, not the common example in this case.
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Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough. |
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| reply to Earthlinky
Re: This is why I decided not to choose TWC as my new ISP Thanks for posting your experience! The address is the key to special pricing, because the CSR sees the zone location. Especially in TWC NYC/NJ area. The address may also be serviceable for Verizon, Frontier, etc., meaning a discount price could be available. Customer often ask to have something "thrown in", or take this off and I'll place an order. All services have a rate code, and can't be arbitrarily created by the CRS or the manager. It already has to be in the billing system. |
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 SeleniaI love DebianPremium
join:2006-09-22
Lanesboro, MA
kudos:2 | reply to Steve Mehs
said by Steve Mehs: quote:
3. Don't even think about getting your phone ported over because that will be a nighmare and you don't want them holding your number. I went w/ 2 play.
When I switched from Verizon to Time Warner three years ago, after the tech did the install and swapped out modems, he said it will take up to 15 minutes for the number to be ported over. As he was leaving my driveway I picked up the phone and I had a dial tone. It was more like 2 minutes. While I’m sure there has been a problem or two porting numbers, Time Warner is the fifth largest phone company in the country. I doubt they’d have millions and millions of subscribers if it was a ‘nightmare’. First time, it was smooth as you say. But the second time I made my escape from horrible Verizon(they did used to be ok in the old days of broadband, if you lived in decent proximity to the CO, lower latency than cable, but those days are long gone), it was a nightmare. Turned out the issue was not TWC, but Verizon and their billing department not doing their job. I choked it down and told TWC to give me a new number instead. Then they had me up in minutes. I use Voice over IP these days, so now I will keep the same number from now on, as I switch internet providers as circumstances require(like if I move again). Quality actually rivals a good landline on the cheap(nearly free).
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A fool thinks they know everything.
A wise person knows enough to know they couldn't possibly know everything.
There are zealots for every OS, like every religion. They do not represent the majority of users for either. |
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paulcan
join:2005-09-26
Painesville, OH Reviews:
·RoadRunner Cable
| reply to igeneralzod
I have had TW for over 6 years now, not by choice but because they are my only option. Mikes experience with TW is typical. Their representatives are poorly trained and tend to make up stories about things they do not know.
As far as speed, they typically deliver less than 65% of the speed advertised for the plan you signed up for. I have had periods of many months when they delivered less than 10% of the advertised speeds.
I have complained to the FTC, FCC and state agencies and at most I get a telephone call from some idiot that tells me in my area, I am getting the speeds my plan delivers in the area, even though my speed in at 60% of advertised speed. In other words, lies and double talk. |
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| said by paulcan:As far as speed, they typically deliver less than 65% of the speed advertised for the plan you signed up for. I have had periods of many months when they delivered less than 10% of the advertised speeds. Typically they deliver 95-100% of their advertised speeds.
»www.fcc.gov/measuring-broadband-···y#Chart1 |
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| reply to paulcan
I love how you use "typically" as if you have any other evidence other than anecdotal. "Typically" everyone I know gets pretty good speeds. There's the occasional problem, but most of those stem from viruses and the like.
My "typical" experience with TWC has been good, except for my current house where I'm a end of line tap, and it took them forever to get it fixed, and now we're back to trucking a long. The users here are not "typical" even though there's a lot of complainers.
So does my "typical" counter your "typical"?
What are the speeds you're paying for? What are you getting? Have you done something other than complain and get mad? Or did you troubleshoot? |
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etaadmin
join:2002-01-17
Dallas, TX
kudos:1 | reply to paulcan
said by paulcan:I have had TW for over 6 years now, not by choice but because they are my only option. Mikes experience with TW is typical. Their representatives are poorly trained and tend to make up stories about things they do not know.
As far as speed, they typically deliver less than 65% of the speed advertised for the plan you signed up for. I have had periods of many months when they delivered less than 10% of the advertised speeds.
I have complained to the FTC, FCC and state agencies and at most I get a telephone call from some idiot that tells me in my area, I am getting the speeds my plan delivers in the area, even though my speed in at 60% of advertised speed. In other words, lies and double talk.
In the five years (since 2007) I've been with time warner the only 'typical' pattern I've encountered is price hikes and I believe that is 'typical' for the whole industry.
The speeds I get are always above of the advertised speeds, I once had a problem and was due to a bad modem power adapter which the TW's tech promptly recognized. TW's phone reps have been very courteous, every year I call to get my bill lowered and they always give me something. Tier 2&3 techs never talked to them as my service is rock solid.
The only complain I have is price and the slow pace of deployment (I want 100/25 Mbps NOW!) My other choice is uverse and that is more expensive and much slower. |
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| said by etaadmin:The only complain I have is price and the slow pace of deployment (I want 100/25 Mbps NOW!) My other choice is uverse and that is more expensive and much slower.
That's my biggest complaint, and my area is still 4 channels down one up, so we won't be getting it any time soon. |
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Mele20Premium
join:2001-06-05
Hilo, HI
kudos:4 | reply to etaadmin
You are in Dallas. That explains your good experience. Location is everything with TWC. |
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etaadmin
join:2002-01-17
Dallas, TX
kudos:1 | said by Mele20:You are in Dallas. That explains your good experience. Location is everything with TWC.
Not really, I commute between Dallas, Corpus, Waco and the RGV in all those places I stay at places with TWI. In McAllen I stay with my Mother who has 50/5... rock solid there. In Corpus I stay with relatives 30/5 same thing.
I'm sure there is an exception to the rule but so far I haven't seen one. |
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Mele20Premium
join:2001-06-05
Hilo, HI
kudos:4 | Yeah...my point was that TWC has heavily and very aggressively committed to your area...TWC (as the others do) likes to cherry pick.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson |
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| reply to igeneralzod
I'm in the Carolinas. Pretty solid here. Pretty sure they're not as committed to speeds as they have no real competition. |
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spdickey
join:2002-11-17
Pacific Palisades, CA | This is why.... With $10 Turbo upgrade in SoCal
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| reply to igeneralzod
The turbo upgrade in most places is pretty shoddy over Standard. You might as well as spend the other $10 and get extreme which is 30x5. |
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