dishfish Premium Member join:2003-01-07 Dallas, TX 1 edit |
dishfish
Premium Member
2013-Feb-8 2:18 pm
High Speed Internet Equipment Fee 2.00New charge on my Uverse Internet bill. Has anyone else seen this? Is this new? Sneaky... Sneaky at&t.
Talking to at&t now. The CSR can't find any notice of it either. That is pretty crappy that they didn't notify customers of the this new fee. They are telling me that if your service started before Feb 2010, the fee is $2. If after Feb 2010, the fee is $6. |
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Keoway Premium Member join:2009-08-29 Seneca, SC |
Keoway
Premium Member
2013-Feb-9 11:42 am
I also have the new "bill bloat" equipment charge, along with the previously disclosed broadcast TV surcharge.
My December bill mentioned the impending price increases for TV and broadband service, along with a broadcast TV surcharge, but there was no mention of the equipment line item.
The equipment fee might be disclosed at att.net/uversepricechange The URL is cited as a complete list of pricing changes taking place. |
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StillLearn Premium Member join:2002-03-21 Streamwood, IL |
I thought we owned the boxes. I guess I was wrong. If we are renting, I guess that means that failures of the box would be covered. Would a service call traced to a bad modem (called RG by some) not be charged for?
What modem could we buy to avoid the rental charge? |
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Keoway Premium Member join:2009-08-29 Seneca, SC |
Keoway
Premium Member
2013-Feb-9 1:16 pm
said by Keoway: ... The equipment fee might be disclosed at att.net/uversepricechange The fee is referenced on the web page: " ... If you are not currently paying a monthly high speed Internet equipment fee for the Wi-Fi-enabled Residential Gateway, a $2 monthly fee will begin with the January 27 billing statements. " |
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to dishfish
Says on an older bill: 11/13 Internet Gateway $100.00 One would have to wonder the rationale for charging a monthly fee for a device paid for and now owned by the subscriber. The way it is worded, one could simply disable the wi-fi and avoid the charge It actually is disabled right now on my device, since I have no wireless devices to connect to it. |
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Keoway Premium Member join:2009-08-29 Seneca, SC |
to StillLearn
As mentioned in the forum, the U-verse 2Wire Residential Gateway, associated with the U-verse IPTV/VOIP/broadband product, is not customer owned equipment. See this FAQ » IP-DSLAM FAQ |
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to dishfish
I converted from DSL to U-Verse (VDSL) in 2010, and at that time I purchased the 2Wire 3600HGV modem for $100. I didn't want to have a recurring monthly rental charge. Now AT&T is going to start charging me a monthly "rental" fee for equipment that I own? It's just not right. |
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StillLearn Premium Member join:2002-03-21 Streamwood, IL |
to Keoway
said by Keoway:As mentioned in the forum, the U-verse 2Wire Residential Gateway, associated with the U-verse IPTV/VOIP/broadband product, is not customer owned equipment.
See this FAQ »IP-DSLAM FAQ Thanks. According to that, IP-DSLAM (AKA U-Verse HSI) is a newer service. I had inferred the opposite somehow. However my new U-verse internet-only install uses a VRAD although the 2wire 3801 box has taped-over TV and phone ports. So what is my service called? I presume there is no FAQ for that. What percentage of U-verse Internet subscribers on DSLR are IP-DSLAM vs VRAD users? Anyway, I don't own the modem (AKA RG) it would seem. |
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Rangersfan to mbellaire
Anon
2013-Feb-9 5:14 pm
to mbellaire
said by mbellaire:I converted from DSL to U-Verse (VDSL) in 2010, and at that time I purchased the 2Wire 3600HGV modem for $100. I didn't want to have a recurring monthly rental charge. Now AT&T is going to start charging me a monthly "rental" fee for equipment that I own? It's just not right. No, the fee does not apply to the 2Wire 3600HGV or other boxes owned by the customer. |
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Tech007 Premium Member join:2013-01-25 Belleville, IL |
to StillLearn
you are on Uverse Internet Hisa only but on the vdsl platform vs the Uverse Hisa on IPDSL platform. The are both standalone hisa just you get them via different equipment.
Was your installed by a tech, or was it a self-install? |
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StillLearn Premium Member join:2002-03-21 Streamwood, IL |
said by Tech007:you are on Uverse Internet Hisa only but on the vdsl platform vs the Uverse Hisa on IPDSL platform. The are both standalone hisa just you get them via different equipment.
Was your installed by a tech, or was it a self-install? Tech install. So it seems we could call the two versions IP-DSLAM U-verse Internet and VDSL U-verse Internet. Do you have a feel for the approximate ratio of users of these two? |
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Jimmy Mack
Anon
2013-Feb-10 8:58 pm
Same here...just got my bill and it now has the $2 equipment fee. I have been a Uverse customer since January 27, 2010. I only have internet service. I have never had the television service, just internet. Prior to upgrading to Uverse in 2010, I was an ATT DSL customer continuously since August 11, 1999. I keep good records of things like that. I have never ever been late with a payment and in fact, I always pay it at least two weeks ahead of the due date. Is there any way they might be persuaded to remove that recurring charge from my bill permanently since they presumably would want to keep me as a long term loyal customer. Any way around this? Any info would be appreciated.
Thanks,
--Jim |
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Tech007 Premium Member join:2013-01-25 Belleville, IL |
to StillLearn
I'd say its 60% vdsl and 40% ipdsl but it could be more for ipdsl. There are areas where vdsl is available and if you only order hisa you will get ipdsl so they can save the vdsl ports for cx who buy the tv service as well as hisa |
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Mangix join:2012-02-16 united state |
to Jimmy Mack
get a 3600 HG-V. I have one and no mothly fees. |
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Metatron2008You're it Premium Member join:2008-09-02 united state
2 recommendations |
shouldn't this be a 'low speed internet equipment fee'? |
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to dishfish
I only have the 3600 and UVerse Internet only.
The 3600 is mine to keep at no charge as part of AT&T telling me DSL in my area was going away, so I had to switch to UVerse.
I better not see this $2 or $6 or any kind of fee on my bill that's arriving in about 10 days.
My bill this month better be the same as the previous 2 months: $24.95 plus tax MINUS the $5 credit they gave me for the UVerse outage last month. |
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Hagar join:2004-10-31 Sunnyvale, CA |
to dishfish
Thanks for the heads up. I got my bill. Internet went from $40 to $48 (46+2). That is a %20 increase.
I had Uverse for a long time and I have the 2wire 38000 RG.
Paying $2 for a 3800! Not a happy camper. |
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Matt7 join:2001-01-02 Columbus, OH |
to dishfish
You think $2 is bad..
I have VDSL Internet Only and pay:
"High Speed Internet Equipment Fee $6.00"
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Have the $6 fee as well
Garbage, imo |
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I just got my new Uverse Internet only bill and it was $19.95. $24.95 a month for 12 month promotion MINUS the $5 credit for the outage. They didn't charge me a $2 fee and hopefully they won't next month either. |
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Rangersfan
Anon
2013-Feb-15 1:26 pm
said by AngryDallas:I just got my new Uverse Internet only bill and it was $19.95. $24.95 a month for 12 month promotion MINUS the $5 credit for the outage. They didn't charge me a $2 fee and hopefully they won't next month either. Which U-verse gateway do you have? |
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The NVG or NGV or whatever you call the damn thing!
I only have UVerse Internet, 6 down 1 up. |
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ILpt4U Premium Member join:2006-11-12 Saint Louis, MO ARRIS TM822 Asus RT-N66
1 edit |
to dishfish
For any interested, the modem rental fee should only apply if you have a rented/leased modem, which includes the 3800, 3801, and the iNID i3812, all made by 2Wire/Pace
The modem rental fee should not apply if you have a customer bought/owned modem, which includes the 2Wire/Pace 2701 and 3600 and the Motorola 2210, 2310, and NVG510
Different flavors of U-Verse services use different modems
If you are a VDSL2 FTTN Internet only or Internet + VoIP customer using a rented/lease 3800 or 3801, you should be able to get a 2Wire/Pace 3600, either from AT&T ($100) or 3rd party sources (eBay, craigslist, etc), which you would then own and therefore avoid the rental/lease fee.
If you are a VDSL2 FTTN Internet only customer using a rented/leased 3800/3801, you also have the option of the Motorola 2310, which can be attained from AT&T if local technicians carry them on their trucks ($75) or from 3rd party sources (eBay, craigslist, etc)
If you do switch from a 3800/3801 to a 3600/2310, you would then need to return the rented/leased 3800/3801 to AT&T via a local UPS Store
At present, all the IPDSLAM ADSL2+ modems are bought/owned by the customer, so none of those should incur the fee
All xPON FTTP and all IPTV subscribing Single Pair VDSL2 FTTN customers require the use of the rented/leased 3800/3801
All Pair Bonded VDSL2 FTTN customers require the use of the rented/leased i3812 iNID system |
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to dishfish
I have the 3600.
I own it and AT&T didn't charge me for it.
They waive the cost of it. |
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brett_ Premium Member join:2000-07-22 Lombard, IL |
to dishfish
I have a 3801, internet only. Will a 2701 work? |
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ILpt4U Premium Member join:2006-11-12 Saint Louis, MO ARRIS TM822 Asus RT-N66
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ILpt4U
Premium Member
2013-Feb-17 10:02 am
said by brett_:I have a 3801, internet only. Will a 2701 work? No. The white 2701 is a standard ADSL modem, not compatible with U-Verse at all. the black/gray 2701 is for IPDSLAM ADSL2+ U-Verse. Since you presently have a 3801, that means you either have FTTN VDSL2 U-Verse or FTTP xPON U-Verse, neither of which are compatible with the 2701 Either the 2Wire/Pace 3600 or Motorola 2310 would be the modem to seek to avoid the rental fee, assuming you are on FTTN VDSL2 U-Verse. If you are on xPON FTTP U-Verse, there is no way around the rental fee, as there are no bought/owned modem options for fiber customers at this time Is your 3801 fed via phone line to the green dsl port, ethernet to the red broadband port, or coaxial line to the coax port? The switch from a 3800/3801 to a 3600/2310 is a little more complex if the current modem is fed via coax - I would recommend a tech visit to switch the modem then, as the feed line needs changed from coax to twisted pair. Be aware fees may apply for such a visit. If you are handy with phone line and can run your own home run from NID to modem, you could do the coax to twisted pair switch on your own |
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brett_ Premium Member join:2000-07-22 Lombard, IL |
brett_
Premium Member
2013-Feb-17 10:07 am
The phone line goes to the green DSL port on the 3801. |
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ILpt4U Premium Member join:2006-11-12 Saint Louis, MO ARRIS TM822 Asus RT-N66
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ILpt4U
Premium Member
2013-Feb-17 10:12 am
said by brett_:The phone line goes to the green DSL port on the 3801. That means you are FTTN VDSL2 U-Verse The switch to either a 3600 or 2310 would basically be unplug/plug then Gotta weigh whether the monthly fee vs costs of acquiring the 3600/2310 is the path to go. Technician visit fees may apply if a tech is sent to change a 3800/3801 for a 3600/2310. I would assume fees also may apply if you call AT&T to purchase one via phone and have it shipped, but that I am less sure of Good luck! |
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brett_ Premium Member join:2000-07-22 Lombard, IL |
brett_
Premium Member
2013-Feb-17 10:17 am
Great. Thanks for the help. |
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StillLearn Premium Member join:2002-03-21 Streamwood, IL |
to ILpt4U
said by ILpt4U:said by brett_:The phone line goes to the green DSL port on the 3801. That means you are FTTN VDSL2 U-Verse That seems to imply that FTTN VDSL2 U-Verse is another synonym for U-verse VDSL and for VRAD DSL. Thanks. I like how you explain things. |
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