Their previous statement about telling you to re-register make me think that they have just fixed the issue for your account but it may happen again to someone else
To say nothing of all the repeated issues that people had when they did the "Upgrade" to gen4. It was one after the other after the other. That was being "looked into", "fixed" "almost fixed" and post your latest 15 case #s
These changes are being keyed in by people that reside in 3rd world countrys, they are being paid by a company that holds its customers in contempt.
They simply don't care about you, your data or anything beyond the PR. Censorship will more or less take care of that.