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Mimiga King

join:2008-09-15
Quebec, QC

1 edit
reply to TSI Marc

Re: [Cable] Peak hours SUPER slow!

Hello, this is my note about this issue, take it as you will. This also fills a request Andre sent me 3 weeks ago via another thread concerning the same issue. I am no network engineer but I do know my way into it a bit. Please feel free to correct me at will.

As far as I can tell, the issue seems to be from either a bad load balancing on their servers and/or a system that throttle single connections to prevent over-usage of their network by just a few individuals.

The server(s) IP in question here is "206.248.151.76" (Hostname = "ggc.teksavvy.com".

As seen in the video along this post, one single connection while trying to stream at 1080p gives me 1MBps of download speed which in most cases is enough to buffer the video enough to live-stream it but if it was to slowdown at any time then the video would have to buffer, thus creating the issue we are having right now.

Then I tried to download the video from 8 connections from the same server. Each connection would range from 300KBps to 800KBps and cap my download speed. Indicating that this specific server is not lacking bandwidth and/or overloaded at all as it CAN send the data without any issues.

Now as far as I'm concerned, I'm watching videos all evenings for severals hours. It's my main way of passing time while waiting for my WoW raid to start. I am now resolved into just downloading them all and then watching them so I don't have to deal with the buffering.

Can someone from TSI check this out because we have had this problem for a very very long time and it needs to be fixed now!

Thank-you

(P.S... both my external and internal IP are shown in this video. I don't care so don't talk about it)

»youtu.be/is_fpOAez74


[EDIT] This video I just uploaded is bufferring straight from Google @ 74.125.214.55 at a staggering 200KBps so let it ... buffer? >_>

Also, don't kill yourself thinking your speakers are broken, the video has no audio whatsoever


Lifeforce
Heard, not seen

join:2002-05-27
canada
You're not suggesting that Rogers is throttling TPIA customers are you? That's absurd! We can't just call it "node congestion" and hope that it fixes itself? So what if my connection is crippled from 20:00 - 12:00 nightly? That doesn't mean that Rogers would actually be throttling.

In all seriousness, I actually switched from Rogers, I switched in October. I used to be a long time Teksavvy DSL customer until dry loop costs became too expensive for me. That aside, these "hiccups" which I'm paying $70 / month for, started for me the day I switched from Rogers to Teksavvy. Now, it could be coincidental but I wouldn't call it node congestion unless my entire street signed up for cable internet between October and now.

I'm not sure if I feel like paying $70 for 10/1 service anymore.


Mimiga King

join:2008-09-15
Quebec, QC
It seems you may have not noticed but I am in Quebec, therefore Rogers has nothing to do with me.


Lifeforce
Heard, not seen

join:2002-05-27
canada
Yes, I chose Rogers, as they have something to do with me. My apologies, good luck with whomever you're dealing with