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TSI Danielle
Premium
join:2012-05-31
kudos:11

re: your review

Hi Pavel,

I'm sorry for the frustration with the process of trying to get your speeds fixed. It looks like congestion that's causing the slowdown. We have an upgrade that is in the works right now and should be installed soon that should help the issue you're seeing immensely. I do apologize for the frustration with troubleshooting, but it is all necessary so that we can rule out any other parts of the network causing the underlying issue.

Also, just to clarify the sending out a tech comment on your review, we have opened tickets for you to get a tech dispatched on the issue and it was Rogers themselves that closed the ticket without a tech.

Thank you for your understanding and if you can be patient while we get the update installed on your POI, you should see things get better very soon.

Danielle
--
TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.

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