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Timothy

@bresnan.net
reply to lugnut

Re: Can not make outgoing calls

Yes-- I did we went through all that on line-- I will check again, but I do not remember where tofind the ports being used by MJ-- Devise manger?? refresh my memory!

Also: I am not using a router-- Hard wired to my LT with an ET cable


lugnut

@communications.com
If you are not using a router, then your only firewall is Windows Firewall unless you have a third party software firewall installed. You'll find that in Control Panel under security settings. Try turning off the firewall completely for a few minutes to see if that fixes the problem or not. If it does then it is definitely a firewall/blocked port problem.

Anyway, I'm not really a windows guy as I run Linux systems at home but to me it sounds like the problem is either the firewall or maybe some other security software you have enabled. You may have to allow access to the program to the internet in any security software you have installed.

I'm not sure, but I think Windows Firewall also works that way. You'll have to grant access to the MJ software in the Firewall to allow it access to the internet. It may just be as simple as that.


Timothy

@bresnan.net
Lugnut-- Thanks-- I appreciate all your help-- I have disabled firewalls on both Windows and my third party security system-- all to no avail!! I have been on the phone line (Chat) with MJ tech for two hours. And, here is what I am going to do-- throw the cotton picking thing in the trash!!!!

Have a good one--and again thanks!! Tim


lugnut

@communications.com
Sorry I couldn't be more help Tim. Do you plan to try some other IP phone service? You'd probably have the same problem with anything you try.

Also, don't simply throw away the MJ. It can still be used with GVJack software instead of the MJ service. Look thru a few posts here in the forum to find the URL to download it.

Anyway, wishing you best of luck whatever you decide.


bitstopjoe

join:2009-08-02
Pen Argyl, PA
reply to Timothy
Dumb question, did you log into your MJ account ( my.magicjack.com) and check to see if your account is setup to send AND receive calls? If you do not set it up that way when you first register your MJ you will only receive calls and not be able to make outgoing calls. I can't tell you exactly where to check on your account since I no longer have an active MJ account as I have been using OBi for 2 years now.
--
Joe Sica


Timothy

@bresnan.net
Yea I did all that-- I think the real problem is with the software MJ uses for the handset option. They use USB Internet Phone By Tigerjet. They switched to this software when they brought out MJ+. If you go to their help section they tell you not to use it-- however, when you talk to their tech service, one of the tasks they ask you to do is uninstall it and then reinstall-- which doesn't make a lot of sense to me when they tell you not to use it in the first place. I did some research on the software, and, it seems there might be some compatability problems with the windows operating system-- anyway, I have given up on it!! I use MJ primarily for foreign travel-- so I just bit the bullet and upgraded my cell phone service-- cost more but at least I know it works!!! Thanks everybody-- I am signing off for good!!