dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
567
share rss forum feed

tdawg

join:2012-01-09
Des Moines, IA

[Cable HSI] Getting charged for rental fee when i own my own mod

i was just looking at my bill and I am being charged for a modem rental. We purchased a Motorola Surfboard SB6121 when we signed up for cable HSI. My statement also shows HSD Basic, but there is no charge. What is HSD Basic?



Anonymous
Premium
join:2004-06-01
IA
kudos:2

Re: [Cable HSI] Getting charged for rental fee when i own my own

HSD Basic is a $15 fee if you have no other service but internet. If it's $0 you are on a promo.
--
I speak for myself, not my employer.


k9iua6

join:2004-05-23
Dubuque, IA
kudos:1
reply to tdawg

To get the modem fee removed, take your modem purchase receipt into your local Mediacom office and deal directly with the clerk at the counter.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103
reply to tdawg

tdawg,

I can help get the modem rental fee removed. Just go ahead and private message me



Anonymous
Premium
join:2004-06-01
IA
kudos:2
reply to k9iua6

said by k9iua6:

To get the modem fee removed, take your modem purchase receipt into your local Mediacom office and deal directly with the clerk at the counter.

What a lot of people don't understand is Mediacom has to prove it's their modem. Did you sign a receipt with the modem MAC on it? If not they can't prove anything even if it was their modem.

I keep my receipts but a lot of people don't.
--
I speak for myself, not my employer.

StreatorTech

join:2009-12-02
Streator, IL

the HSD rental fee is supposed to be automatically removed within two days of the install being completed. The rental fee is on all work orders by default.


tdawg

join:2012-01-09
Des Moines, IA

Thanks everybody i pm'ed mediacomchad over the weekend and he removed the fee and credited me for all the months since we signed up in march mediacomchad your the best



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

You are welcome!