The Colony, TX
|reply to mhowie |
Re: [TWC] Dallas/Ft Worth Metro Vol II -- Time Warner
said by mhowie:Follow-up-- I was provided a ubee DVW3201 modem for lease and wound up accessing the modem settings myself to disable the WiFi and bridge the modem as the dolt TWC technician sent for the installation didn't have any clue how to accomplish. said by hobgoblin:
"My question is whether Time Warner can successfully perform this prior to shipping "
Thanks. So...follow-up question: can one reprovision by accessing the modem and adjusting this one setting or is a "technician" required to come out and do it?
Speaking of which, I discovered two days later this technician had failed to close the cable box attached to my house and left wires exposed.
I called yesterday to report and a service call was set up for today. I was given a time window of 11am-12pm for this service call and as of almost 2pm-- no sign of TWC.
I had been advised TWC was absolutely deplorable in its customer service and, unfortunately, my initial days as one of its customers confirm this. My prior experience with Brighthouse for my Internet was a pleasure by comparison.
I had been giving thought to transitioning the family's TV service to TWC from Dish Network (after 16 years as a Dish customer). TWC has now been ruled out from consideration.