said by J E F F4:said by kitsune:you will need to demonstrate the issue to them without anything extra installed.
Well, since the phone app is spotty, sometimes it goes several calls between crashes.
Though kinda silly if I can't install any apps on the device to show them that it crashes.
Are you dealing with a carrier or directly with Apple??
I would be very surprised if Apple didnt give you a new phone especially after explaining the steps you have taken - I am sure they dont like carriers makeing them look bad.....