|reply to sidearm1 |
Re: [DSL] Internet Connectivity issues
23% loss to dslam or gateway means something is wrong. You need to do a few pings say 100 each time and save that as proof then call a CSR not the support people the billing service and dont let the CSR waist time let them bring up your account and as they do you ask to speak with a manager. Explain your case to him and just tell him of the pings you have to the first hop ask that he escalate your ticket and get his name and ask for a way to contact him directly. So that together you and he can get this resolved.