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graniterock
Premium
join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to TSI Marty

Re: [Cable] Outage in London

2nd Tuesday of next week? Good thing I was planning to only use the web on the 1rst Tuesday of next week.

My friends on facebook have also been telling me that there is a scheduled downtime for facebook from Feb 29 - 31 and to not plan to use facebook during that time.


TSI Marty
Premium
join:2012-11-22
Chatham, ON
kudos:5

1 edit
Good thing, I think you might be safe then!

Is the Facebook outage legit? I haven't heard anything on that.

MrMazda86

join:2013-01-29
Kitchener, ON
reply to graniterock
said by graniterock:

2nd Tuesday of next week? Good thing I was planning to only use the web on the 1rst Tuesday of next week.

My friends on facebook have also been telling me that there is a scheduled downtime for facebook from Feb 29 - 31 and to not plan to use facebook during that time.

LAWLZ!!! You do of course realize that February 29 - 31 doesn't exist, right? February only goes as far as February 28... LOL LOL LOL


iRage

join:2010-06-01
Canada

1 edit
reply to evil_gusgus
Let's all blame an ISP for a truck smashing into a few lines and then cry that "I can't work from home and I'm losing so much money rawwwwwwwwwr! Me want credit so you give me monies for my lost time rabblerabblerabble!".
If having a constant connection is 100% vital in keeping your finances coming in working from home, you need to implement some redundancy and get a dry loop DSL connection as a backup. Or tether your cellphone/hotspot that shit up. If you're not willing to go the extra mile in securing your connection then STFU and eat your loss because it's YOUR fault for not thinking ahead. Not TekSavvy, not Rogers, YOURS.

We're talking about the internet. It WILL go down at some point in your busy little life and this WILL happen again, no matter who the hell your ISP is. So go ahead and cancel TekSavvy, Rogers etc over this and future outages. It won't make a bit of difference to them.

Anyway, I'm back up in London as well. I had kids bitching at me about it. Next time I'll come complain that my kids are bitching so then maybe the internet will come back faster.

Arcturus

join:2008-04-18
London, ON
Not to mention I mean really, is it worth THAT much of your time to get your f'n 1 dollars in credit back?!?

Seriously? It is 1 dollar, maybe a buck fifty.


koldfyre

@teksavvy.com
reply to MrMazda86
Next Leap Day: February 29, 2016... just sayin...

alpovs

join:2009-08-08
reply to evil_gusgus
Looks like the line was cut between the London POI and the rest of the world. So, TekSavvy has only line for the whole city + St. Thomas and area? Really? This is the first time this word came to my mind in relation to TekSavvy: unprofessional. The whole idea of the internet was if the enemy brings down one line the traffic will find another route to the destination.

I see that traffic goes from London to London through Toronto (that is to non-TekSavvy IP's). Essentially, it is the same as it would have been with aggregated POI model. So, what is the point of the non-aggregated structure? Except it would have been better with aggregated POI because I bet Rogers' internet is the proper one, with redundancy.

MrMazda86

join:2013-01-29
Kitchener, ON

1 edit
said by alpovs:

Looks like the line was cut between the London POI and the rest of the world. So, TekSavvy has only line for the whole city + St. Thomas and area? Really? This is the first time this word came to my mind in relation to TekSavvy: unprofessional. The whole idea of the internet was if the enemy brings down one line the traffic will find another route to the destination.

I see that traffic goes from London to London through Toronto (that is to non-TekSavvy IP's). Essentially, it is the same as it would have been with aggregated POI model. So, what is the point of the non-aggregated structure? Except it would have been better with aggregated POI because I bet Rogers' internet is the proper one, with redundancy.

Actually, I think you misunderstood the whole situation. The problem didn't lie with TekSavvy. The hardware (links) that were damaged was actually all Rogers equipment. Depending on where in the area you fall depended on whether or not you were affected, regardless of whether you were with Rogers or TekSavvy.

There were a few customers (both Rogers AND TekSavvy) who still maintained their signal somehow. I suspect that it may have been multiple links that were taken out on the same main lines. This would explain why there were a few customers who didn't loose a signal, since it would suggest that a small fragment of the system was still functional.

Before you go trying to "crucify" TekSavvy, I suggest that you first fully inform yourself of all the facts. This may save you a lot of frustrations.

alpovs

join:2009-08-08
reply to evil_gusgus
And all rumors that this outage affected any other networks are unconfirmed. During the outage the traffic stopped after 24-52-255-166.cable.teksavvy.com. The next hop is always TekSavvy's (24-52-255-165.cable.teksavvy.com or london3(or 2).cable.teksavvy.com). So, the problem was on TekSavvy network. The fiber lines may belong to Rogers, of course.

alpovs

join:2009-08-08
reply to MrMazda86
MrMazda86, do you know anyone with TekSavvy in London who did not have an outage or anyone in London who is not with TekSavvy who had an outage? You are not even in London. A couple of friends near me on Rogers didn't have any outages. Nobody with Start responded to a question about an outage. And trace routes clearly show where that outage happened.

Scycotic

join:2012-12-10
People with Distributel DID have outages at the same time though.

alpovs

join:2009-08-08
reply to MrMazda86
said by MrMazda86:

There were a few customers (both Rogers AND TekSavvy) who still maintained their signal somehow.

And there was never a problem with the signal. The traffic just stopped after three hops. I wish I tried to trace route to any TekSavvy London IP during the outage. I bet it would have gone through. I think there was some kind of London LAN cut from WAN.

alpovs

join:2009-08-08
reply to Scycotic
said by Scycotic:

People with Distributel DID have outages at the same time though.

In London? I only know about one report of problems with Distributel in the GTA. Can it possibly be related?

Scycotic

join:2012-12-10
Yes, in London. Someone in the first few pages of the thread reported their friend had problems with Distributel. Also, I've read reports on another forum of the same thing happening.

GoRaptors

join:2011-07-22
London, ON
Yes 4 of us in London with Distributel did not have internet.

alpovs

join:2009-08-08
So, looks like all non-aggregated TPIA use the same physical line to connect from London to TORIX without redundancy. I highly doubt that Start had the same problems. Their traffic stays with Rogers until TORIX. Rogers customers would have had the same problems if Start had them.

can00k

join:2003-07-05
London, ON
reply to evil_gusgus
Thanks for keeping us informed about repair ETAs and such.

I'm not happy about having two major outages in a week, but I'm not about to get my pitchfork out and lay blame unless solid facts come out about what exactly happened and who is responsible for preventing/fixing it as quickly as possible. All I know for sure right now is that it wasn't solely a Teksavvy problem, so I'll thank the company for at least keeping us up to date as much as possible.

alpovs

join:2009-08-08
reply to alpovs
said by rocca:

said by londoner1:

Can anyone confirm that the outage is also affecting start.ca customers on cable in London?

We were not impacted by any outage today.

»Re: Teksavvy outage London?


jasmo34

join:2008-03-20
London, ON
reply to evil_gusgus
Concerning those 'confirmed reports' of Start having cable troubles in London today...

Rocca from Start said... "We were not impacted by any outage today."

edit1: Sorry alpovs... I was just slower than you.

MrMazda86

join:2013-01-29
Kitchener, ON
reply to alpovs
said by alpovs:

MrMazda86, do you know anyone with TekSavvy in London who did not have an outage or anyone in London who is not with TekSavvy who had an outage? You are not even in London. A couple of friends near me on Rogers didn't have any outages. Nobody with Start responded to a question about an outage. And trace routes clearly show where that outage happened.

Actually... Yes. I know both Rogers and TekSavvy customers in London. Rogers had the exact same problem. I called them myself just for shits and giggles to see if they were having the same issue. Whether with Rogers or TekSavvy, they all said the same thing.







said by alpovs:

And there was never a problem with the signal. The traffic just stopped after three hops. I wish I tried to trace route to any TekSavvy London IP during the outage. I bet it would have gone through. I think there was some kind of London LAN cut from WAN.

I think perhaps I may have used the wrong choice of words in that statement. The actual RF signal wasn't the issue. What I was referring to was their ability to obtain an actual connection to anything beyond what required access beyond gw01.wdstck.phub.net.cable.rogers.com

graniterock
Premium
join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to jasmo34
said by jasmo34:

Concerning those 'confirmed reports' of Start having cable troubles in London today...

Rocca from Start said... "We were not impacted by any outage today."

edit1: Sorry alpovs... I was just slower than you.

I'm not sure where I had read that was the case. But I corrected my contribution to that mistake. I do apologize to Rocca for that.

»Re: [Cable] Outage in London

alpovs

join:2009-08-08
reply to MrMazda86
said by MrMazda86:

What I was referring to was their ability to obtain an actual connection to anything beyond what required access beyond gw01.wdstck.phub.net.cable.rogers.com

Are you sure you are talking about London? Woodstock is not that close. TekSavvy has a separate POI for Woodstock. All people on Rogers I know in London didn't have any issues, and see above about Start.ca.
Expand your moderator at work

MrMazda86

join:2013-01-29
Kitchener, ON
reply to alpovs

Re: [Cable] Outage in London

Yes... I do mean London... Take a look at this example

quote:
Tracing route to mail1.tech911solutions.com [99.247.245.217]
over a maximum of 30 hops:

1 8 ms 7 ms 7 ms 10.42.8.1
2 7 ms 6 ms 9 ms gw03.lndn.phub.net.cable.rogers.com [66.185.90.65]
3 * * * Request timed out.
4 6 ms 8 ms 9 ms gw01.wdstck.phub.net.cable.rogers.com [66.185.81.73]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

This is a direct copy and paste of what I received from my technical office in London when going through troubleshooting to determine where the problem was. Fortunately, it just so happens that we have a DSL line in that facility also, so it just meant some temporary re-routing and dealing with a somewhat slower internet, but we were still able to conduct business.

This is how I know that Rogers was affected in the same point also. In normal circumstances, the next hop in that route is gw01.brntfd.phub.net.cable.rogers.com, which happens to be a connection going from Woodstock to Brantford. It seems a little convenient that the connection would drop between Woodstock and Brantford when the exact problem that TekSavvy was having also happened to be between Woodstock and Brantford.

Coincidence? I think not...

alpovs

join:2009-08-08
said by MrMazda86:

Coincidence? I think not...

MrMazda86, are you serious? That IP: mail1.tech911solutions.com [99.247.245.217] geolocates to Brantford, Ontario, Canada. Maybe there was a problem connecting from London to Brantford on Rogers but the rest of the world was fine, unlike on TekSavvy.

MrMazda86

join:2013-01-29
Kitchener, ON
Yes... I'm well aware of where that server is located. Why would it be though that the connection tapers off between those two points? Also, why would it be that ALL internet connectivity between those two hops mysteriously wasn't making it through?

alpovs

join:2009-08-08

1 edit
reply to MrMazda86
said by MrMazda86:

Actually... Yes. I know both Rogers and TekSavvy customers in London. Rogers had the exact same problem. I called them myself just for shits and giggles to see if they were having the same issue. Whether with Rogers or TekSavvy, they all said the same thing.

OK, MrMazda86, the above is from your post. You don't live in London, I think you should stay off this thread and not spread misinformation. TekSavvy customers in London totally lost all internet connectivity. Rogers customers maybe only lost connectivity to Brantford but not to the rest of the world. And why is that? If you read this thread you will notice that TekSavvy reported that a fiber line was cut between Woodstock and Brantford.

Please don't spread misinformation that Rogers customers in London had the same problem, i.e., a total loss of internet connectivity, as TekSavvy customers.

walile

join:2013-02-10

1 edit
reply to iRage
said by iRage:

Let's all blame an ISP for a truck smashing into a few lines and then cry that "I can't work from home and I'm losing so much money rawwwwwwwwwr! Me want credit so you give me monies for my lost time rabblerabblerabble!".
If having a constant connection is 100% vital in keeping your finances coming in working from home, you need to implement some redundancy and get a dry loop DSL connection as a backup. Or tether your cellphone/hotspot that shit up. If you're not willing to go the extra mile in securing your connection then STFU and eat your loss because it's YOUR fault for not thinking ahead. Not TekSavvy, not Rogers, YOURS.

We're talking about the internet. It WILL go down at some point in your busy little life and this WILL happen again, no matter who the hell your ISP is. So go ahead and cancel TekSavvy, Rogers etc over this and future outages. It won't make a bit of difference to them.

Anyway, I'm back up in London as well. I had kids bitching at me about it. Next time I'll come complain that my kids are bitching so then maybe the internet will come back faster.

IMHO, this is a classic post from a fanboy. A rather pathetic response that total missed the point and failed to realized the context.

I suffered from multiple service interruption in the the last month. Did a truck smashed a few lines back then as well?

If I am not getting the product and service that I paid for, yes I expect my money back or some sort of arrangements to be made. Quite bluntly that this is Canada, not some third world country.

walile

join:2013-02-10

1 edit
reply to Arcturus
said by Arcturus:

Not to mention I mean really, is it worth THAT much of your time to get your f'n 1 dollars in credit back?!?

Seriously? It is 1 dollar, maybe a buck fifty.

First of all, it is a matter of principle. I do agree that you have to pick your battles, therefore I don't even bother to call tech support anymore. It honestly is a waste of my time.

Also, it is worth more than a dollar. I pay $840 a year, that is $2.30 per day. I suffered from extended service interruption at least three times in the last 30 days or so. There were more in the paste.

Quite frankly my drink at Starbucks cost way more than that. But at least when Acanac gave me credit for the downtime, I feel respected as a customer. When TekSavvy denied to refund me for services that I paid for and not rendered, I find that despicable. Especially if they are doing it to thousands of customer at the same time.

Now, I have been contacted by a TekSavvy Rep, he said that he will look into the situation for me. I hope a happy resolution can be reached.

Again to the fanboys, defending TekSavvy is not gonna help attract new customers or make existing frustrated customers stay. IMHO, what you guys are doing is a disservice to TekSavvy.

I am new to the forum and I actually wondered if some of the apologist of TekSavvy are paid by the competitors to make TekSavvy look bad. Certainly no business savvy individual with a financial interest in TekSavvy would be posting these kinda comments.

I do applaud TekSavvy for their responses here.


derek n

@184.151.61.x
reply to MrMazda86
I live on Riverside drive near Wonderland rd in London and my Rogers internet went out around 2:30 am feb 11, and it is not 3:30.. My cell is with Bell which is how im looking up this stuff now...