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koldfyre

@bell.ca
reply to evil_gusgus

Re: [Cable] Outage in London

out here too.. Lambeth..



Sourkeys

@telus.com
reply to evil_gusgus

Down too. Funny part is I just got my invoice from teksavvy....


qt

join:2011-09-19
North York, ON
reply to evil_gusgus

down north of wharncliffe/oxford as well


BenVanDorp

join:2012-08-10
London, ON
reply to evil_gusgus

Same, right in the middle of a f.... Fun time....

Did a trace route. Times out after 24.52.255.166


Scycotic

join:2012-12-10
reply to evil_gusgus

Out here at Windermere and Western too...tracert returned same thing as ^ Guess there's no point calling in at this point...wonder when they'll open a master ticket.



Perma

join:2011-12-20
reply to evil_gusgus

If this is a TSI only issue and it lasts as long as last time, then I think this may be the nail in the coffin and I'll be headed to start.


mattb3

join:2013-02-09
London, ON
reply to evil_gusgus

also out here (richmond near university)... I'm getting a little annoyed by the recent teksavvy outages in London. With the routing issue last week we were without internet for most of the day, and again now so soon after that... I love teksavvy, but it's times like this that I'm glad I have data on the Rogers network or I would be screwed... I know a couple hours without internet doesn't seem like a big deal, but an internet connection for a student is pretty important. Right now I'm studying for an exam that I have to write tomorrow morning, and without my cell phone acting as a hotspot I wouldn't have been able to get online to get exam info.

I wonder if this is a teksavvy issue, or if rogers customers are suffering as well. Gunna be pretty disappointed if this is another extended (teksavvy-specific) outage.


tedrampart

join:2011-12-13
London, ON
reply to evil_gusgus

A friend on distributel cable said his is down as well.. if that helps at all..


Scycotic

join:2012-12-10
reply to Perma

Indeed, I was going to stick with them, wait it out till they get aggregated...but so much downtime...


SoUncool30

join:2011-09-07
London, ON
reply to evil_gusgus

Outage here too... NE London. This is getting a bit ridiculous, it's happened 3 times in the last few weeks.


Scycotic

join:2012-12-10
reply to evil_gusgus

hm at least they've acknowledged there's a problem
»secure.teksavvy.com/tools/en/statusb.asp


workman845

join:2011-09-22
reply to can00k

8? I wish. It was 3:30 till 8 in the morning the next day. It really sucks when you make your living working remotely 50% of the time as a developer. If I can't get onto the internet I can't work.


can00k

join:2003-07-05
London, ON
reply to tedrampart

Well, at least if that's true it is probably Rogers fault. I always wonder about what that company actually drags their feet on when dealing with TPIA outages. I imagine, knowing Rogers shady business practices, that they don't move as quickly as they really could.



TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable
reply to SoUncool30

said by SoUncool30:

Outage here too... NE London. This is getting a bit ridiculous, it's happened 3 times in the last few weeks.

There has only been 1 other major outage in the past 3 weeks.


Ue85

@telus.com
reply to BenVanDorp

Out near Victoria hospital as well.



Hellotim

@onavo.com
reply to evil_gusgus

Last year we had like a 5 month stint of sub 2mbps speeds in London. I got a two week credit that still has yet to be applied to my account...
I used to brag about Teksavvy to everyone I knew. I'd have a hard time recommending them now.



blahbkah

@wind.ca
reply to BenVanDorp

Distributel down as well Adelaide & cheapside cable modem synched up can't find DNS change DNS still doesn't work nothing on the network status page either


MrMazda86

join:2013-01-29
Kitchener, ON
reply to evil_gusgus

It's hard to say whether the problem is TekSavvy or Rogers. If this issue seems to affect Distributel customers, I think that the problem may lay with Rogers, but I wouldn't be able to say for sure... What I can say for sure is this:




The IP that your connection seems to stop at is within the TekSavvy network. If the next hop is Toronto then it's anyone's guess as to where the issue lies... Sad really that I can't be more definitive as to where the issue is.


TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to evil_gusgus

We are currently experiencing a cable outage in London. We are working hard to resolve the issue and apologize for any inconvenience this may cause
--
TSI Duty Mgr
Operations Manager on Duty


graniterock

join:2003-03-14
London, ON
reply to Perma

Apparently the TSI manager read my mind. I posted a plea to hear from them the same time they posted.


SoUncool30

join:2011-09-07
London, ON
reply to TypeS

said by TypeS:

said by SoUncool30:

Outage here too... NE London. This is getting a bit ridiculous, it's happened 3 times in the last few weeks.

There has only been 1 other major outage in the past 3 weeks.

Mine has gone down 3 times I never said anything about "major outage". But that aside 2 major outages in a little over a week sucks.

SoUncool30

join:2011-09-07
London, ON
reply to evil_gusgus

Double post sorry



TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to TSI Duty Mgr

We have opened a ticket and it is not only TekSavvy customers that are affected. We do apologize for the inconvenience.
--
TSI Duty Mgr
Operations Manager on Duty


BenVanDorp

join:2012-08-10
London, ON
Reviews:
·Start Communicat..
·TekSavvy Cable
reply to SoUncool30

said by SoUncool30:

said by TypeS:

said by SoUncool30:

Outage here too... NE London. This is getting a bit ridiculous, it's happened 3 times in the last few weeks.

There has only been 1 other major outage in the past 3 weeks.

Mine has gone down 3 times I never said anything about "major outage". But that aside 2 major outages in a little over a week sucks.

Its only gone down 2 times for me including now.

What pisses me off is that teksavvy will be offering APOI to new area before they add current TPIA customers. Marc, i know you will read this eventually so heed this. Even the guys that are proud of you and Telsavvy are gettin pissed.

-We can't reccomend your service anymore
-There are other ISPs with 300 gb caps . This is awesome for peoplethat only want a stable connection. Your bread and butter to offering the unlimited accounts.
-You have to switch before november, why leave it to the last minute? We both know rogers will f*** up at some point leaving you to pick up the pieces.
-Part of offering a service with no contracts means we can jump ship at any time!

I have been around since the MLPPP days and i will stay with you, but i have 2 friends i know personally switching to another provider. There are still at least 3 other people sticking with you for now. But if they see a june date for the transfer, we will know that you will really mean August. Feathers are already a bit rustled, take care of your customers that already pay before trying to expand.

In short, why go for two in the bush if you have two right now dude.


TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable

I believe it's easier to set up new areas for APOI and there just simply just more work involved in moving currently active POIs (such as moving the without or as little as possible disruption to service for customers already on those POIs).

There are people in areas where TekSavvy hasn't had cable service ever that have been waiting for currnently have DSL with TekSavvy and are waiting for cable (these would be customers of TekSavvy just like you and I).

If you go read Start's thread where they introduced Cable internet, rocca mentioned it had been works for years to get Start onto offering cable internet services. Start jumped in a right time with Cablecos moving to APOI. You can't really call it TekSavvy waiting to the last minute when comparing to Start. Starting up fresh is always easier then upgrading or moving to something new.

Also, the current capacity rates on APOI are inflated through the roof (something rocca has also mentioned) and Start upped rates AND lowered caps. I'm pretty sure TekSavvy and TekSavvy's customers would like to avoid that until the CRTC rules on CBB rates.


BenVanDorp

join:2012-08-10
London, ON

Catch 22 or not, my points stand.



evil_gusgus

join:2008-04-14
London, ON
reply to evil_gusgus

Yay for tethering!


motoraway

join:2005-12-25
London, ON
reply to evil_gusgus

This is the 2nd weekend in a row. This is beginning to get frustrating.



TypeS

join:2012-12-17
London, ON
kudos:1
reply to evil_gusgus

Distributel's network status reports an outage too with the exact same symptoms: »www.distributel.ca/en/networkstat.aspx

Only they say its in the "GTA" area. :\



sigfried

@184.151.61.x
reply to evil_gusgus

Well I wish that I could get some credit too.
I am at the bottom end of the spectrum, and pay $70 for my service and get only about 10mbit down tops.

Outages are not a good thing.