| reply to evil_gusgus
Re: [Cable] Outage in London We apologize for the inconveniences, we are working diligently on this to have service restored. Unfortunately we do not have and ETA to provide at this time on estimated resolution.
Thank you for your much appreciated patience.
TSI Martin p |
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| reply to TypeS
said by TypeS:Both times that I suffered the a DHCP issue that knocked my internet out for whole weekends, I was given credit back. Anytime I've spoken on the phone when experiencing downtime, I'm assured I will be given credit if its prolonged.
Interesting, I wonder why there is a preferential treatment here. Which department did you spoke to, account billing or tech support? |
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| reply to TSI MartinP
8 hours....
I would like an notification of when it gets back up. I guess I will subscribe to this thread.
It seems like we've had quite a string of outages lately. Quite annoying.  |
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TypeS
join:2012-12-17
London, ON
kudos:1 Reviews:
 ·TekSavvy Cable
| reply to walile
said by walile:said by TypeS:Both times that I suffered the a DHCP issue that knocked my internet out for whole weekends, I was given credit back. Anytime I've spoken on the phone when experiencing downtime, I'm assured I will be given credit if its prolonged.
Interesting, I wonder why there is a preferential treatment here. Which department did you spoke to, account billing or tech support? Tech support, I don't even ask, they just mention it. They say as long as its not my equipment or something I have done to cause the downtime, I'll get credit. |
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| Well that must be nice. I, like walile, never receive create for downtime. I think once about 8 years ago I did when we first got high speed in Wyoming ON. Since going back to the company a year and a half ago I've received no credit and have had at least 8 outages. Not to mention the issue with the internet not being usable every night after 5pm last year because they took on more customers than they could handle. Any time there is an issue it's "sorry Rogers doesn't like us". I can understand there are issues with Rogers but not only should we be receiving credits for this stuff it shouldn't even b happening. I'm tired of all this and will definitely be looking for a new ISP tomorrow. #endrant |
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 TSI DavidTSI DavidPremium,VIP
join:2007-06-25
Chatham, ON
kudos:8 | reply to TypeS
Outage update:
Looks like the issue was caused by a fiber cut between Brantford and Woodstock. No ETA for the repair but a Rogers crew has been onsite since early this morning working on it. Apparently a transport truck took down 2 Allstream and 2 Rogers lines.
Regards,
David
--
TSI David - TekSavvy Solutions Inc.
Authorized TekSavvy Employee (TekSavvy FAQ - Official TekSavvy Support Agents)
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| They should really start placing all lines underground |
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TypeS
join:2012-12-17
London, ON
kudos:1 Reviews:
·TekSavvy Cable
| reply to TSI David
said by TSI David:Outage update:
Looks like the issue was caused by a fiber cut between Brantford and Woodstock. No ETA for the repair but a Rogers crew has been onsite since early this morning working on it. Apparently a transport truck took down 2 Allstream and 2 Rogers lines.
Regards,
David
So this would;ve taken out the internet for anyone on the Rogers network in London? |
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FEDO
join:2011-03-26
Canada | reply to TSI David
Thanks for the update man!
Mofeed  |
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| reply to TypeS
Not neccessarly, depending on how the links are routed.
Rogers may have these 2 links specifically Teksavvy and other TPIA, where their service runs off another link, can't say for sure its all just speculation at this point. |
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| Nope... From what I can gather, these issues are also affecting all Rogers customers directly as well. |
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| reply to evil_gusgus
Does this includes Brampton region as well? |
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1 edit | reply to evil_gusgus
I LIVE CLOSE TO evil_gusgus and i ve been out since last night .I'm stealing an unsecured wireless so i must be on bells net right now but this is getting PF SAD i never get above 22m any more and i'm on the 28 mg profile |
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| reply to Disciplinz
Not to my knowledge... Kitchener and Guelph for cable seem to be up and running just fine... Kitchener is between Brampton and the point that has been affected, so I highly doubt the issue will cover your area as well. If you're experiencing signal or line problems, it may be related to one of a number of other problems in the GTA that are currently being worked on. |
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delius
join:2006-07-30
Dorchester, ON | No problem. On Rogers here. No down time at all |
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TypeS
join:2012-12-17
London, ON
kudos:1 | reply to Nailbag
What time of the day did you do those speed tests at? |
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| reply to workman845
said by workman845:Well that must be nice. I, like walile, never receive create for downtime. I think once about 8 years ago I did when we first got high speed in Wyoming ON. Since going back to the company a year and a half ago I've received no credit and have had at least 8 outages. Not to mention the issue with the internet not being usable every night after 5pm last year because they took on more customers than they could handle. Any time there is an issue it's "sorry Rogers doesn't like us". I can understand there are issues with Rogers but not only should we be receiving credits for this stuff it shouldn't even b happening. I'm tired of all this and will definitely be looking for a new ISP tomorrow. #endrant
Thank for verifying that I am not the only one not receiving credit. I specifically asked for reimbursement for the downtime on two separate occasions over two different incidents. After that, I don't even bother calling tech support and just wait it out.
I am all for supporting smaller ISP and TekSavvy has been a great ISP all things considered. But there really is no excuse for taking my money when the service that I paid for and prepaid for that matter, is not being provided.
Matter of fact, this is about principle to me more than the money. My time is probably worth more than the few dollars of reimbursement that I never received.
I hate to be shopping for a new ISP, but if that's what it takes for TekSavvy to realize that there is a problem then so be it. |
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| reply to TSI David
Does anyone know if there's a network status webpage for the Teksavvy - London Area? |
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| This is in general:
»secure.teksavvy.com/tools/en/statusb.asp |
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Reviews:
 ·WIND Mobile
·TekSavvy Cable
 ·TekSavvy DSL
| reply to Fervid
said by Fervid :Does anyone know if there's a network status webpage for the Teksavvy - London Area?
This is it! It would be nice if they had a shiny network status on their homepage. But I have found this forum definately gets reports of usage from users almost instantly some times and the staff give more frequent updates than a status page ever would. |
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