http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27993387 en Tue, 18 Jun 2013 22:59:24 EDT Tue, 18 Jun 2013 22:59:24 EDT http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996579 http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996579 Sun, 10 Feb 2013 08:30:54 EDT http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996237 http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996237 Sat, 09 Feb 2013 23:58:51 EDT http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996219 To just get it fixed fast do this and include both ping and speed tests as proof of the bad service/performance.

You need to do a few pings say 100 each time and save that as proof then call a CSR not the support people the billing service and dont let the CSR waist time let them bring up your account and as they do you ask to speak with a manager. Explain your case to him and just tell him of the pings you have to the first hop ask that he escalate your ticket and get his name and ask for a way to contact him directly. So that together you and he can get this resolved.

Bottom line is your poor performance ishue will not get fixed by a CSR you MUST talk with a customer service manager!]]> http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996219 Sat, 09 Feb 2013 23:48:02 EDT http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996128 http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996128 Sat, 09 Feb 2013 23:07:56 EDT http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996123 http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27996123 Sat, 09 Feb 2013 23:03:53 EDT http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27995648
»www.frontier.com/docs/terms/fron···inal.pdf

TERM ARRANGEMENTS
paragraph two in the pdf answers what the cost is for early termination read it $200.00 max if its just a price protection agreement and $400.00 max if its a price pro with a gift like a tv or apple gift card.

You may terminate the Service if we do not remedy any ongoing breach of the terms and conditions in this Agreement within thirty (30)
days after Frontier's receipt of written notice from you of such breach, which is your exclusive remedy for a breach by Frontier.

explain your reason where there is a breach on thier part and not meeting said speeds I would state in a demanding way to fix and this is the good part demand actual evidence as to why this happened. The reason to demand writen proof its basic contract law they have to tell you. so not only can you cansel the service but ask for money too if they fix it in the 30 days they owe you back money and if they dont fix it you should still ask for money and can cancel with no fee at all.]]> http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27995648 Sat, 09 Feb 2013 19:08:04 EDT http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27994007 http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27994007 Sat, 09 Feb 2013 00:48:29 EDT http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27993862 Are you in a contract and what left on it
Why do you think you can use the networkmanagement info to get out of the ETF what did Frontier do that relates to that info
And if you didnt like something did you complain and contact them

All I can say is you are on the right track to use thier own rules against them. and yes you can avoid paying the ETF]]> http://www.dslreports.com/forum/Re-DSL-Frontier-Cancellation-Fee-27993862 Fri, 08 Feb 2013 23:20:06 EDT http://www.dslreports.com/forum/DSL-Frontier-Cancellation-Fee-27993387 frontier.com/networkmanagement to get out of it but it's probably a shot in the dark.]]> http://www.dslreports.com/forum/DSL-Frontier-Cancellation-Fee-27993387 Fri, 08 Feb 2013 20:09:57 EDT