O Canada! > Canadian > TekSavvy > [Cable] TEKSAVVY, KICK YOUR LAWYERS IN THE ASS

[Cable] TEKSAVVY, KICK YOUR LAWYERS IN THE ASS

Your post is a bit vague, what exactly is irritating "a lot of people"?

As i said feathers are ruffled

reply to TypeS

reply to tGelinas
Hahaha, I see that I can't edit my spelling error. Oops.

As you can see, I posted this from my mobile provider, WIND.CA, not TekSavvy.

My internet connection, from my modem, to Rogers' Rectory St. Facility in London, to Teksavvy, to the Internet, is down. This happened twice in the past 30 days. The previous service failure was due to a broken router, and waiting for Rogers to fix some static(?) routes. I understand how this happens. However, there are many angry customers who want you to get your stuff together and be ready to fight Rogers when you have to. Don't apologize for them, don't say that you're sorry for inconvenience. All third-party ISPs should work together, to make it so that nobody has to apologize for a useless internet connection with broken routing, or some TPIA issues. No end-user should ever have to explain to their family members, friends, or business associates, that their TekSavvy internet connection is down again, and the fault is with Rogers. We pay you, Teksavvy.

Don't make us explain your problems to people who don't care, and simply wish that they could use the Internet connection that they pay for. Please, make your lawyers think about these service interruptions and solve the fundamental problems behind them. Rogers techs are taking too long, static routes take too long to propagate? Solve your problem. Don't make people log onto dslreports and check in with your progress. Third party cable-based Rogers network ISPs are being embarrassed, you're accepting shame that belongs to Rogers. If Rogers does not provide the services that you require, you should put your lawyers to work.

Teksavvy, don't accept blame that should be aimed at Rogers.

Fight!

reply to TypeS
Reply is not Post, I made a mistake and made a new thread. Instead, I wanted to complain about the cable internet outage in London Ontario in the thread that was meant for that.

There are many of these threads on this forum.

At least TekSavvy is open with their communication. It's an uphill battle. But with such frequent outages of Internet connectivity, for an entire city, it's becoming more difficult to defend TekSavvy. They should defend themselves, and make it so that people like me don't have to say "The internet connection is down. The company we pay for connectivity is being jerked around by Rogers, and I don't know when you can use the Internet again".

reply to tGelinas
Except that their lawyers can't do anything. The entire third party ISP structure is governed by the CRTC who is appointed by the Federal government.

It Federal government the one you want to have a tussle with over why they've let the telecommunications industry become an oligopoly in Canada.

A judge would throw a case brought against Rogers out since it doesn't belong in the courts when there's a regulatory body already. And saying "we pay you TekSavvy" is just feigning ignorance.

All these people who are allegedly frustrated should be making this an election issue in two years time, or should have in the past. Not just sitting around trying to lay blame.

EDIT: I am current posting from a tethering to my Xperia's LTE connection on Rogers here in London while my cable internet is out. So I too am frustrated by being victim to another outage.

reply to tGelinas
The fact that customers are not getting refunded for the downtime makes me feel that TekSavvy can be just as bad and evil as Bell/Rogers.

This is not the first time that I have experienced service interruption for a lengthy period of time with TekSavvy. I understand that smaller ISP get screwed sometimes, but at least don't make me pay for services not rendered.

If I asked someone to prepaid for 50L of gas at the pump, but could only deliver 40L of gas. Shouldn't I refund the customer for the 10L difference? If I refuse to refund my customer, wouldn't that make me a criminal?

Sorry OP if I got off topic

reply to tGelinas

Re: [Cable] TEKSAVVY, KICK YOUR LAWYERS IN THE ASS

And you would be referring to...?

(EDIT: Nevermind... I was just having a bit of a n00b moment... It's all good though... I'll just drink more coffee! lol)

reply to tGelinas
Honestly, the guy's got a bit of a point.

Clients don't give two flying fucks that the problem lies with Rogers or Bell etc. The problem is YOURS, like it or not. Fire up the lawyers or the pitchforks, and get the job done.

I don't recommend TSI to anyone any more because of all the associated bullshit with Bell fucking around pulling sync, worse phone service, or Rogers who just can't seem to get their shit together etc. It's impossible for me to explain to Joe Blow Client what TPIA is or DSL Sync is, enough for them to accept the excuse, especially when "Well I thought I wasn't with Bell any more" is the comeback.

As an additional screw-you, EVERY single client I've brought over has gone through this gauntlet. Not a single one of them in dozens had a smooth transition.

This is just getting to the point of utter stupidity now. Yes Bell and Rogers have you by the balls, and yes they're squeezing them, now it's time to punch them in the face for it.

I know there's been a few issues with cable in London, as well as some in the GTA, but as far as my connections go, I have yet to have a signal or service issue with my cable service in Guelph, and as for DSL, I have connections in Kitchener and St. George, both of which seem to work just fine. While there may be some issue in the GTA with DSL (I don't know if that's been resolved yet or not), I personally have not experienced these kinds of issues, so I really don't know what to say on that topic. I still recommend them because they're actually the lesser of the evils.

reply to voxframe

Re: [Cable] TEKSAVVY, KICK YOUR LAWYERS IN THE ASS