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Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
reply to TypeS

Re: [Cable] TEKSAVVY, KICK YOUR LAWYERS IN THE ASS

said by TypeS:

said by walile:

Say you buy an iPad from Apple, and due to a manufacturing flaw your logic board fried under normal usage. Are you gonna call Apple for the warranty or do you expect people to tell you that the problem does not lie with Apple but rather their supplier Foxconn?

A better one would be, you order an iPod from Apple, they ship with via UPS/FedEx (or whomever else) and the courier the proceeds to deliver to an address in the wrong city, they lose it, it gets damaged en route, etc.

Your issue (and Apples now if they care to get involved) is now with the courier.

What is with all these dumb analogies? ISP != A currier. Teksavvy owns it's own infrastructure. They just do not own the last mile. They have millions invested. UPS etc is a delivery boy. Nothing more, unless you consider TSI a gateway and nothing more.

Quit with these weird food, car, currier analogies, it's silly to compare any to the ISP industry.

I think the argument is simple, TSI is not a reseller, OP was bitching about an SLA. You cannot have your cake and eat it too. If you're an ISP, your an ISP. As such it's advertised as one everywhere now. Granny Margret doesn't want Bell anymore, Teksavvy looks like nice folk. To then tell her what on an outage?

This outage was unforeseen. If it was caused by weather then give TSI and even Rogers a break, no one could help it. Get outside for a few minutes and enjoy some fresh air.

Teksavvy has accepted far more then many on here have. They take the blame and say sorry as of lately because they are an ISP. Indie or not. "Sorry sir we are currently experiencing an outage at the moment our technicians are doing their best to get the trucks rolling to do the repairs"

Teksavvy cannot also provide 6 months free credit like many think. Well they could, but imagine if they did this for 50% of their 300k customers? Chapter 11 here we come.

This is the same as that plane that was stuck on the tarmac for 13 hours and the airline gave everyone $25 food voucher and $125 for something else. I don't get why? The plane was there because of the weather, it's not their fault, just like this isn't Teksavvy's fault.


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
reply to sbrook

said by sbrook:

I keep reading of people who have purchased an internet service or phone service and are absolutely dependent on it for their business. If that's the case, then you need an alternate service if it's THAT important.

I have my own business (although by and large it's currently dormant), and I can cope with a few hours downtime ... it's not too big a deal, and if worst comes to worst, I can get a dial up service up and running in about 30 minutes. So, I can cope ... it's not going to lose me $$$ if I lose my connection.

If you're running an email or web server out of your home over a residential connection and it's critical, then you shouldn't be! Your servers should be somewhere that's less likely to fail than a residential connection. At least that way, worst comes to worst, you can do as they did in NYC during Sandy and rush to the nearest closed Starbucks and use their wifi! (yup it happened).

If service is that important you need a backup plan.

+100

If your livelihood is that dependant on it, i've never understood why people don't create some contingency plans. If it means food on my table, i'd sacrifice a few extra $$ per month for a backup plan.

I've never understood this at all and i hate that it's the go to excuse too. Back in the 90's people installed a T1 trunk line in their businesses never mind an ISP's regular DSL connection.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to Tx

The airline does it because they want the passengers to come back and fly with them again. (13 hours sitting on an airplane on the ground is excessive in a plane designed for flights of a few hours duration. There are ways to deplane them ... but the bottom line is that it too is cost



Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

said by sbrook:

The airline does it because they want the passengers to come back and fly with them again. (13 hours sitting on an airplane on the ground is excessive in a plane designed for flights of a few hours duration. There are ways to deplane them ... but the bottom line is that it too is cost

Point being, it shouldn't have to be a form of begging customers back when the fault lays on no one. I'm sure there were reasons for not deplaning them. Working in the airline industry for a brief minute of my life, tons of things can stop them from it. Cost of course as you said being one.

Still not their fault. This is why i said even Rogers isn't at fault, no one has a clue if Rogers is out repairing anything or not. Everyone is too content with getting what they want, how they want it, when they want it.

Takes time, it sure as heck isn't a priority over anyone who is without power after the storm. You're without internet, how about those in NS each storm we get. Thank your lucky stars, spend time with your family or friends and when the internet is back it's back.

As you said that i agreed with, if it's business related, you the business owner are also at fault for not having a backup plan.

Samgee

join:2010-08-02
canada
kudos:2
reply to tGelinas

There isn't much reason to get upset with Teksavvy, all TPIA providers are the same in their ability to influence the network managers and provide the service to their customers. Not sure where you got the false idea that one would have "superior routing".

I think you're more upset that you made the decision to go with the more expensive provider and have realized that you would have been just as well off to go with the lower cost option.



TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable
reply to Tx

Well actually I was alluding to the courier being Rogers, not TekSavvy, and TekSavvy is the retailer with the original product. But I agree the analogies are silly and I've been saying that anytime someone tries to come up with a bogus one to compare TekSavvy too.


walile

join:2013-02-10
reply to Tx

said by Tx:

Teksavvy cannot also provide 6 months free credit like many think. Well they could, but imagine if they did this for 50% of their 300k customers? Chapter 11 here we come.

Take it easy there. Nobody, at least not myself would expect 6 months of free service for a few days of outage.

I am new to the forum and I got the impression that we have many, huh should we say loyal supports of TekSavvy here. Not necessarily addressing this to you but TypeS certainly is one.

While I am very glad that TekSavvy is making the ISP business more competitive. I am also paying them $840/year for their service.

People here can defend TekSavvy all you want, start a cult if you feel like it. But in the mean time, I expect to get the service that I paid for with my hard earn dollar, simple as that.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by walile:

said by Tx:

Teksavvy cannot also provide 6 months free credit like many think. Well they could, but imagine if they did this for 50% of their 300k customers? Chapter 11 here we come.

Take it easy there. Nobody, at least not myself would expect 6 months of free service for a few days of outage.

I am new to the forum and I got the impression that we have many, huh should we say loyal supports of TekSavvy here. Not necessarily addressing this to you but TypeS certainly is one.

While I am very glad that TekSavvy is making the ISP business more competitive. I am also paying them $840/year for their service.

People here can defend TekSavvy all you want, start a cult if you feel like it. But in the mean time, I expect to get the service that I paid for with my hard earn dollar, simple as that.

Do customers deserve a credit when their service is out? Absolutely. However, Teksavvy and other TPIAs wouldn't exist if they doled out credits everytime there is a service disruption. Especially, when this one was out of Teksavvy's and Rogers control.

Also, you simply get what you pay for. Teksavvy and other TPIA customers pay far less than incumbent customers so unfortunately you can certainly expect less in certain aspects. Teksavvy already works very hard to resolve issues when they arise, there is nothing more they can do. This is simply the sacrifice in order to get better value.

For those who rely on the internet for their livelihood, you cannot rely on a value brand like Teksavvy. If you make a living off using the internet, you need to invest in a backup connection or an enterprise level service with an SLA.


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
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·FreePhoneLine
·Rogers Hi-Speed
reply to walile

said by walile:

said by Tx:

Teksavvy cannot also provide 6 months free credit like many think. Well they could, but imagine if they did this for 50% of their 300k customers? Chapter 11 here we come.

Take it easy there. Nobody, at least not myself would expect 6 months of free service for a few days of outage.

I am new to the forum and I got the impression that we have many, huh should we say loyal supports of TekSavvy here. Not necessarily addressing this to you but TypeS certainly is one.

While I am very glad that TekSavvy is making the ISP business more competitive. I am also paying them $840/year for their service.

People here can defend TekSavvy all you want, start a cult if you feel like it. But in the mean time, I expect to get the service that I paid for with my hard earn dollar, simple as that.

I absolutely agree with you. This forum is nothing short of 'loyal supporters' but i was being rather exaggerative with the 6 months. I've seen over the years people demand a free month for a few hours downtime.

If you did see the one part of my comment where i said Granny Margret wanted to leave bell for a better choice. Meaning not to be told she's still with bell... well sorta, well maybe? Well is she? Who knows. Then to be insulted she didn't do her research on what ISP she is choosing and how dare her not know it was an indie ISP.

Wait what? Indie ISP Granny Margret asks. Ahh forget it i'll stay with Bell she says.

Internet can be complicated, people only need to know their ISP is doing their job, that's it. Not told they are silly or stupid for not knowing how screwed our country is because of how the CRTC treats competition. Start talking CRTC and politics and Granny Margret just gets annoyed because she just wants a cheaper internet to save money since she lives off of pension and old age benefits.

You get my point. I support IISP but at the same time I love when people go on and on with the "Well you should know" comments

said by yyzlhr:

said by walile:

said by Tx:

Teksavvy cannot also provide 6 months free credit like many think. Well they could, but imagine if they did this for 50% of their 300k customers? Chapter 11 here we come.

Take it easy there. Nobody, at least not myself would expect 6 months of free service for a few days of outage.

I am new to the forum and I got the impression that we have many, huh should we say loyal supports of TekSavvy here. Not necessarily addressing this to you but TypeS certainly is one.

While I am very glad that TekSavvy is making the ISP business more competitive. I am also paying them $840/year for their service.

People here can defend TekSavvy all you want, start a cult if you feel like it. But in the mean time, I expect to get the service that I paid for with my hard earn dollar, simple as that.

Do customers deserve a credit when their service is out? Absolutely. However, Teksavvy and other TPIAs wouldn't exist if they doled out credits everytime there is a service disruption. Especially, when this one was out of Teksavvy's and Rogers control.

Also, you simply get what you pay for. Teksavvy and other TPIA customers pay far less than incumbent customers so unfortunately you can certainly expect less in certain aspects. Teksavvy already works very hard to resolve issues when they arise, there is nothing more they can do. This is simply the sacrifice in order to get better value.

For those who rely on the internet for their livelihood, you cannot rely on a value brand like Teksavvy. If you make a living off using the internet, you need to invest in a backup connection or an enterprise level service with an SLA.

I have to argue what you're saying. The way you're making it sound like is you're going with the cheap brand, so don't bitch if it doesn't work because you get what you pay for.

Quality shouldn't be a sacrifice no matter the ISP or otherwise. Business is business.


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
reply to yyzlhr

duplicate post


walile

join:2013-02-10
reply to yyzlhr

said by yyzlhr:

Do customers deserve a credit when their service is out? Absolutely.

There, you said it. End of story.

Your defense for TekSavvy is extremely poor by the way. Basically you are saying you get what you paid for. Pay less, expect lousy service. I don't think TekSavvy will back that up officially.


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

said by walile:

said by yyzlhr:

Do customers deserve a credit when their service is out? Absolutely.

There, you said it. End of story.

Your defense for TekSavvy is extremely poor by the way. Basically you are saying you get what you paid for. Pay less, expect lousy service. I don't think TekSavvy will back that up officially.

I don't think Teksavvy will either. I believe Teksavvy strives for quality service. Not a "you get what you pay for" service. So suck it up buttercup. lol

Any how, good night. Off to bed

Sanek

join:2006-08-10
Kanata, ON
reply to sbrook

said by sbrook:

I keep reading of people who have purchased an internet service or phone service and are absolutely dependent on it for their business. If that's the case, then you need an alternate service if it's THAT important.

I have my own business (although by and large it's currently dormant), and I can cope with a few hours downtime ... it's not too big a deal, and if worst comes to worst, I can get a dial up service up and running in about 30 minutes. So, I can cope ... it's not going to lose me $$$ if I lose my connection.

If you're running an email or web server out of your home over a residential connection and it's critical, then you shouldn't be! Your servers should be somewhere that's less likely to fail than a residential connection. At least that way, worst comes to worst, you can do as they did in NYC during Sandy and rush to the nearest closed Starbucks and use their wifi! (yup it happened).

If service is that important you need a backup plan.

I agree with you on the business side of things as far as residential service is concerned, however if you say go with the Business service from Teksavvy, then I would expect different up time requirements than residential.

As far as residential service goes, we have a lot of services going through the Internet these days: TV, phone (VOIP), Gaming (especially a lot of the modern PC games requiring online connectivity). Any extensive downtime stops being an "inconvenience" quickly.

I never really had a major downtime issue with Teksavvy before, but I am paying for a separate Rogers connection as well in case something happens to the TSI one - if it affects both, I will have the option of dealing with Rogers directly rather than going though the "email support", which takes forever. If it affects just the TSI connection, I can always switch to my Rogers one. I should not have to do that, but I guess I'm sucking it up for the moment.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to tGelinas

Where issues are within TekSavvy's control, then, yes, it makes sense that they give credits. It's where issues are OUTSIDE TekSavvy's control that the problems begin. Rogers and Bell are both notorious for billing for services not rendered in the retail market. They take the approach that their duty is to provide a wire to your house. Whether it works or not is irrelevent. Now in the wholesale market, there is another issue.

One of the reasons for offering services in a discount wholesale market is that the incumbent doesn't have to deal individually with customers. Their bill to a TPIA is "2000 services at $30 per month per service" Done. They don't identify it as "john smith" or "123 anystreet, anytown" ... it's just a service. So if an individual TPIA customer loses service for 24 hours in a month, the incumbent doesn't want to research and say "Yup, verified, credit 1 day $1 for 5 services"

Wholesale is about bulk purchase.

When a retail store buys goods from a wholesaler, it's hard to get credit for 1 damaged packet of Tim Tams in a carton of 64. This is why the retailers have a line item called spoilage on their balance sheets. They eat the costs. In the retail business spoilage is built into their costs. So they can afford to refund the customer for the damaged packet here and there without reclaiming it from the wholesaler.

Now for the TPIA, margins are slim at best because the price of they are charged by the wholesaler is so high compared to the retail price the TPIA can charge to get enough competitive edge over the incumbent. If a TPIA is only $1 or $2 per month cheaper than the incumbent, you can be sure that they wouldn't have many customers!

It's a tough scenario ... until the incumbents can be made to provide an SLA which defines uptime and chargebacks for loss of uptime, TPIAs aren't in a position to do much refunding for service lost.


prairiesky

join:2008-12-08
canada
kudos:2
reply to tGelinas

I'm not so sure they have an obligation to provide a credit... The service is sold and marketed as a "Best effort" service. Meaning, they will provide their best effort to provide and maintain the service. Now if you had an SLA, then you may be entitled to a credit. But really, at $30 a month, you're looking at a $1 credit. I'm sure you have much better things to spend time on rather than arguing over a dollar.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to Tx

said by Tx:

said by walile:

said by yyzlhr:

Do customers deserve a credit when their service is out? Absolutely.

There, you said it. End of story.

Your defense for TekSavvy is extremely poor by the way. Basically you are saying you get what you paid for. Pay less, expect lousy service. I don't think TekSavvy will back that up officially.

I don't think Teksavvy will either. I believe Teksavvy strives for quality service. Not a "you get what you pay for" service. So suck it up buttercup. lol

Any how, good night. Off to bed

I know they won't, but that's the reality of the situation whether they like it or not. Until they have the money to roll out their own last mile infrastructure or if regulators force incumbents to create a reasonable SLA to address TPIA issues, the quality of service you're going to get from Teksavvy and other TPIAs is that of a discount brand.

The Mongoose

join:2010-01-05
Toronto, ON
reply to walile

said by walile:

said by Tx:

Teksavvy cannot also provide 6 months free credit like many think. Well they could, but imagine if they did this for 50% of their 300k customers? Chapter 11 here we come.

Take it easy there. Nobody, at least not myself would expect 6 months of free service for a few days of outage.

I am new to the forum and I got the impression that we have many, huh should we say loyal supports of TekSavvy here. Not necessarily addressing this to you but TypeS certainly is one.

While I am very glad that TekSavvy is making the ISP business more competitive. I am also paying them $840/year for their service.

People here can defend TekSavvy all you want, start a cult if you feel like it. But in the mean time, I expect to get the service that I paid for with my hard earn dollar, simple as that.

If it is so important deal with one party who is accountable from one end of the line to the other, one should not be using TPIA. It's truly unfortunate, but it's the situation we're in.

Bell and Rogers are far more likely to provide credits. If that's more important to a customer than lower prices overall, that customer should be with one of those companies. As a TPIA customer, I only expect to be refunded in one of two outage scenarios:

1) Something happens that is the TPIA provider's fault, in whole or in part
2) Something happens that is Rogers'/Bell's fault and they compensate the TPIA provider.

I long for the day when, as sbrook brought up, Teksavvy can force an SLA out of Rogers or Bell. Until then, I accept that the discount I get comes with some risk....perhaps not a higher chance of an outage, but that if there is one, I will probably not have much recourse without an SLA of my own.

It's the cost of doing business. I know TekSavvy wants to provide ideal service 24/7, but the current CRTC-mandated business model doesn't allow it. Until that changes, it's not reasonable to demand money from them for issues they didn't cause and couldn't prevent.

morisato

join:2008-03-16
Oshawa, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX

In the end your isp is who u complain to who gives credits to you, If your out of service u complain and hopefully get credit. whether its teksavvys or rogers fault or bells, does not matter you have no recourse against anyone except Your personal Isp, They can then go after their ISP etc..
--
Every time Someone leaves Sympatico an Angel gets its wings.



TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable
reply to The Mongoose

I wouldn't bother trying to explain the reality of getting internet service via a TPIA provider Mongoose. You'll get 1 of 2 answers thrown back at you:

1) You're a "fanboy"
2) I pay TekSavvy, it's TekSavvy's problem and 100% responsibility.

Let them simmer in their grudges, it's typical consumer mentality. Been dealing with it every since I started working retail jobs to pay for school. It's always worse when it comes to technology, no one wants to know about technical stuff, they just want it to work, and work the way the way they want it to.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
reply to morisato

Except they can't go after the wholesale provider (Rogers Bell etc) because there's nothing in the CRTC regs that protects the TPIA or the TPIA's customer.



Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

1 edit
reply to TypeS

said by TypeS:

I wouldn't bother trying to explain the reality of getting internet service via a TPIA provider Mongoose. You'll get 1 of 2 answers thrown back at you:

1) You're a "fanboy"
2) I pay TekSavvy, it's TekSavvy's problem and 100% responsibility.

Let them simmer in their grudges, it's typical consumer mentality. Been dealing with it every since I started working retail jobs to pay for school. It's always worse when it comes to technology, no one wants to know about technical stuff, they just want it to work, and work the way the way they want it to.

Yet your #2 reason is true and you can't seem to get a grasp that that is the reality of life. Though Teksavvy is discussed on here as to their requirements for Bell/Rogers etc, it's NOT advertised on their front page or on the pages showing each internet plan. When you show bias, you're called a fanboy for it, that's also a reality of life.

If users calling you that angers you then you're getting far too involved.

Quit thinking every customer should know everything. Wake up and realize people who choose a company don't expect excuses about who & where their product/service comes from. Reality is people want what they pay for to work, it isn't that much to ask.

Don't be so ignorant to expect everyone to think like you think.

Edit: I'm not defending the OP and i'm not defending you. Simply an overall statement. There are a few users on these forums that really go too far with the fanboy stuff and that IMHO hurts Teksavvy.

Love and enjoy Teksavvy, they are after all who changed the industry so far, but don't be IN-LOVE with them.


TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable

I'm not expecting people to think like I think nor am I angered by the sheer ungrateful attitude many consumers have. Don't make that assumption Tx.

I am also not biased, I can't give TekSavvy a perfect rating (not even close). I simply point out the reality of the huge mess that is Internet access in Canada.

I also stated numerous times that people who want a credit for downtime should get it. I posted that theres 2 sides of the whole outage situations and people should tone down their rage a little.

But oh well. As long as people pick their battles with their ISP and not the root causes of the dismal state of Internet access in Canada, we're always going to get the shaft and suffer poor connections and high rates.


The Mongoose

join:2010-01-05
Toronto, ON
reply to morisato

said by morisato:

In the end your isp is who u complain to who gives credits to you, If your out of service u complain and hopefully get credit. whether its teksavvys or rogers fault or bells, does not matter you have no recourse against anyone except Your personal Isp, They can then go after their ISP etc..

Right, but the TPIA providers can't go after the incumbents, sadly. As such, I accept the fact that I'm unlikely to be compensated for downtime caused by Rogers (or random craziness like a truck crashing through a cable).

It's my opinion that it's unreasonable to demand compensation from Tek, Start, Acanac, et al for something like that. Not only are they not responsible, paying customers for every outage would squeeze margins and could increase everyone's prices. They can't provide the service they do unless they can make at least some profit. And if the independents fail, we're left with an even more powerful RoBelUs Oligopoly.


zacron
Premium
join:2008-11-26
canada
reply to tGelinas

»www.youtube.com/watch?v=BTDwIN9oLvY

--
"Recognize, Realize, and Repent"


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
reply to The Mongoose

said by The Mongoose:

said by morisato:

In the end your isp is who u complain to who gives credits to you, If your out of service u complain and hopefully get credit. whether its teksavvys or rogers fault or bells, does not matter you have no recourse against anyone except Your personal Isp, They can then go after their ISP etc..

Right, but the TPIA providers can't go after the incumbents, sadly. As such, I accept the fact that I'm unlikely to be compensated for downtime caused by Rogers (or random craziness like a truck crashing through a cable).

It's my opinion that it's unreasonable to demand compensation from Tek, Start, Acanac, et al for something like that. Not only are they not responsible, paying customers for every outage would squeeze margins and could increase everyone's prices. They can't provide the service they do unless they can make at least some profit. And if the independents fail, we're left with an even more powerful RoBelUs Oligopoly.

Sadly you hit the nail on the head to a point. There are circumstances where TSI is responsible. Let's not forget, it is after all their equipment right up to before the last mile. Instead of 10gig links they were doing 1 gig links and i believe many complained about this.

There are plenty of areas TSI can mess up and as a business, is responsible for compensation to their paying customers. This isn't a profit game for customers, it's a service game for customers. Silly small outages is one thing, bad business decisions and failure to take care of a customer who deserves a credit, deserves to be taken care of, that's also on TSI/start etc. (this statement isn't saying TSI did anything wrong right now. Just a general statement on compensation)

The part so many seem to forget when arguing Teksavvy's heroic battle is this. They got in this business, not a game. As such it requires understanding in customer service. Customer service 100% of the time will require refunds, compensations etc. It's not only about profits right now. All this said, TSI has done a good job as of late compensating people. Everyone on these forums seems to believe the understand what money TSI brings in. If it were that simple they wouldn't need an accountant. Stop the assumptions. Teksavvy i guarantee has a business model that allows some compensation room. Marc is doing a good job regaining control of an out of control spiral.

A good business man isn't in business only to think and assume it's a get rich quick scheme. Eg: Pure profits. Even at a $1 profit per customer it's $300k per month after the bills are paid. I can go assume that too, but truth be told, i do not know, nor does anyone else on this forum. Their profits are good enough to sustain growth, rapid growth. Two offices now and a HUGE staff compared to 6 years ago where i believe i knew every tech by name on the phone when they answered.

Until TSI starts laying it's own infrastructure and goes in to debt with creditors to pay for it, that's when their margins are insanely thin, that's when profits change. I believe this day will come where they start laying down their own. Until then, it's a simple game of cat and mouse with them and the big guys.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13

That day will never come. A "3rd telecomms wire" to your house is not going to happen. It costs way too much to install.


blaznazn224

join:2010-09-10
Scarborough, ON
reply to walile

if you really feel that strongly about this, then go over to rogers, or bell. You will definitely pay more for a similar service, but you will have direct access to support from the owners of the cable internet service in Canada. After that you can bitch and whine and complain all day. Don't let the door hit you on the way out. The best analogy I can think of for this rogers/teksavvy relationship is this:
Rogers owns the house and rents it out to teksavvy. The renter has very few rights, he can not modify the house in any way without permission from the owner of the house. The only thing the renter can do is bring in his own furniture.