Well, why then do we have thread titles or even threads at all? Let's just wade through the millions of posts :-) It's why people appreciate staying at least somewhat on topic :-) And it's not as if the privacy issue isn't being discussed.

Jason, this thread is not about the matter of the ongoing Voltage vs John Doe case.

Why have you chosen to derail this discussion with your own, albeit important, agenda?

Morisato, you think the TPIAs aren't pursuing this? There are lots of things that at this time though do have higher priority. Look at all the people here clamouring for speed matching and no caps. You can be sure that the TPIAs are talking about how to deal with these things. It just is going to take time.

That day will never come. A "3rd telecomms wire" to your house is not going to happen. It costs way too much to install.

if you really feel that strongly about this, then go over to rogers, or bell. You will definitely pay more for a similar service, but you will have direct access to support from the owners of the cable internet service in Canada. After that you can bitch and whine and complain all day. Don't let the door hit you on the way out. The best analogy I can think of for this rogers/teksavvy relationship is this:
Rogers owns the house and rents it out to teksavvy. The renter has very few rights, he can not modify the house in any way without permission from the owner of the house. The only thing the renter can do is bring in his own furniture.

Some push back from customers is needed to get the incumbents to improve their own services, and especially to improve the services provided to the TPIAs. Obviously complaining directly to the incumbents isn't going to work. We have no leverage. Complaints must go to the CRTC, the Department of Industry and the Minister for Industry.

Except they can't go after the wholesale provider (Rogers Bell etc) because there's nothing in the CRTC regs that protects the TPIA or the TPIA's customer.

I'm not expecting people to think like I think nor am I angered by the sheer ungrateful attitude many consumers have.

In the end your isp is who u complain to who gives credits to you, If your out of service u complain and hopefully get credit. whether its teksavvys or rogers fault or bells, does not matter you have no recourse against anyone except Your personal Isp, They can then go after their ISP etc..

I wouldn't bother trying to explain the reality of getting internet service via a TPIA provider Mongoose. You'll get 1 of 2 answers thrown back at you:

1) You're a "fanboy"
2) I pay TekSavvy, it's TekSavvy's problem and 100% responsibility.

Let them simmer in their grudges, it's typical consumer mentality. Been dealing with it every since I started working retail jobs to pay for school. It's always worse when it comes to technology, no one wants to know about technical stuff, they just want it to work, and work the way the way they want it to.

I keep reading of people who have purchased an internet service or phone service and are absolutely dependent on it for their business. If that's the case, then you need an alternate service if it's THAT important.

I have my own business (although by and large it's currently dormant), and I can cope with a few hours downtime ... it's not too big a deal, and if worst comes to worst, I can get a dial up service up and running in about 30 minutes. So, I can cope ... it's not going to lose me $$$ if I lose my connection.

If you're running an email or web server out of your home over a residential connection and it's critical, then you shouldn't be! Your servers should be somewhere that's less likely to fail than a residential connection. At least that way, worst comes to worst, you can do as they did in NYC during Sandy and rush to the nearest closed Starbucks and use their wifi! (yup it happened).

If service is that important you need a backup plan.

Do customers deserve a credit when their service is out? Absolutely.

Teksavvy cannot also provide 6 months free credit like many think. Well they could, but imagine if they did this for 50% of their 300k customers? Chapter 11 here we come.

The airline does it because they want the passengers to come back and fly with them again. (13 hours sitting on an airplane on the ground is excessive in a plane designed for flights of a few hours duration. There are ways to deplane them ... but the bottom line is that it too is cost

I keep reading of people who have purchased an internet service or phone service and are absolutely dependent on it for their business. If that's the case, then you need an alternate service if it's THAT important.

I have my own business (although by and large it's currently dormant), and I can cope with a few hours downtime ... it's not too big a deal, and if worst comes to worst, I can get a dial up service up and running in about 30 minutes. So, I can cope ... it's not going to lose me $$$ if I lose my connection.

If you're running an email or web server out of your home over a residential connection and it's critical, then you shouldn't be! Your servers should be somewhere that's less likely to fail than a residential connection. At least that way, worst comes to worst, you can do as they did in NYC during Sandy and rush to the nearest closed Starbucks and use their wifi! (yup it happened).

If service is that important you need a backup plan.