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Simpsonville, SC

got uverse internet + tv yesterday, question

i switched from charter to uverse (1 hd tv, and 18mbit internet) yesterday due to instabilities with charters internet on my street. i was actually a little sad to switch because when charters internet works, it works very well.. very low latency, i always get my 30/4 speeds... it would just cut out every day for an hour or 2 which is unacceptable.

can anyone confirm that it's 100% normal to have my uverse modem interleaved? i had regular dsl in the past, and Interleaved was always considered to be for horrible noisy phone lines and you wanted to be on fastpath.

so far uverse is performing how i had hoped. i dont fully get my 18mbit, but it's close. the tv was the biggest surprise.. they're lightyears ahead of charters old crappy receivers.

DSL Details

Modem Type Built in modem - VDSL
Connection Type

DSL Line RJ-11
Down Up
User Rate 25310 kbs 2036 kbs
Max User Rate 46375 kbs Not Available
Noise Margin 15.7 dB Not Available
Attenuation 22.9 dB Not Available
Output Power 14.1 dBm 7.0 dBm

Protocol G.993.2
Channel Interleaved
DSLAM Vendor Information Country {65461} Vendor {CXSY} Specific {12291 }
Rate Cap 25312 kbs
Attenuation @ 300kHz 13.1 dB
Uncanceled Echo 0.0 dB Ok
VCXO Frequency Offset 0.0 ppm Ok
Final Receive Gain 6.0 dB Ok
Excessive Impulse Noise 0 Ok
Traffic Statistics

IP Traffic Bytes Packets Errors %
Transmit 589983237 6598773 0 0
Receive 39102153789 29070129 0 0

DSL Link Errors

Collected for 23:48:54

Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
Link Retrains 0 0 0 0:00:00
DSL Training Errors 0 0 0 0:00:00
Training Timeouts 0 0 0 0:00:00
Loss of Framing Failures 0 0 0 0:00:00
Loss of Signal Failures 0 0 0 0:00:00
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 0 0 0 0:00:00
Cum. Seconds w/Errors 0 0 0 0:00:00
Cum. Sec. w/Severe Errors 0 0 0 0:00:00
Corrected Blocks 5036 5036 0 0:19:40
Uncorrectable Blocks 0 0 0 0:00:00
DSL Unavailable Seconds 0 0 0 0:00:00

Joliet, IL
·AT&T U-Verse
Yes, VDSL is interleaved which adds some latency compared to fastpath ADSL2+. As far as noisy phone lines I do not have that issue and I have their VOIP. Your max user rate is 46375 and they have you on the 25/2 profile. You actually should be on the 32/5 profile and then you would qualify for the 24/3 speed if you so desire it.

Simpsonville, SC

4 edits
thanks for answering my questions - 18mbit was the highest they had around here (so they said) i'd love to get faster if it wasn't much more $.


you're right - when i logged into my online account it is showing 24mbit as an option but its grayed out

edit 2:

well, i called in and they confirmed my max is 18, even though i get an option on the website to select 24 when modifying my modem. shes gonna escalate it and im supposed to receive a call back with the answer. hopefully they can do it easily?


Michigan, US
reply to outz
Actually, looking at your numbers, I doubt you could run a 32 mbit profile without trouble. Your noise margin, if bumped up, would likely go below the minimum necessary for the service. Also, your upstream power is already out of spec (max. upstream power is supposed to be capped at 6.0 dBm), if your profile was bumped up you would be way, way out of spec at that point.

Simpsonville, SC
thanks - guess ill just deal with 18 for a while as long as its stable... could be worse.