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GirgleMirt

join:2002-11-01
Saint-Laurent, QC

Cable performance and IP phone questions?

So I asked a few questions to TSI sales but sadly, seems like the 1st reflex of the sales folk is just to send generic mails...

So... Few questions.
1) What performance should I expect with the Qc (Montreal) 5mbps service? 6mbps is mathematically 625KB/s. But I have 6mbps with Bell dsl, and get 300KB/s because they suck... Soo.. .What should I expect with cable as d/l and u/l speeds?
2) What pings should I expect? Best I got was 8ms, then 13ms to the 1st hop with dsl

IP phone questions:
3) TSI sells an IP router for 80$ if I remember correctly... Velcom sold a 35$ adapter. If you buy wireless phones (been told you get get for 60-120$ a set of 3 wireless phones withe 1 base), then I guess you don't need any of those adapters/routers? (I already have a router).
4) I'm thinking about the 10$ plan with 3c a mins... We don't talk that much on the phone. But the other 15$ has a lot of extra features, and I'm guessing we might use maybe that, 100mins, so the extra options wouldn't cost so much...

Thoughts/advice/comments? Thanks!



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·WIND Mobile
·TekSavvy Cable

There are no technical reasons (unlike with DSL) to get less than the posted speed ... so at 6 mbps, you should get very close to 6 Mbps. Unless the cable segment you are connected to is oversubscribed by Videotron.

Ping to the first hop on cable is always of the order of 8-12 mS. The technical reason for that is the modem must announce it has data to send and then await a slot allocation to send it.

Wireless phones are not LAN phones ... they are simply wireless to / from the base station. The base station must be plugged into the phone adaptor just like a wired phone. The phones don't talk to wireless network routers for example.

Expand your moderator at work

GirgleMirt

join:2002-11-01
Saint-Laurent, QC
reply to GirgleMirt

Re: Cable performance and IP phone questions?

Oh yeah sorry I meant wireless IP phone... Someone told me you can buy a base station then 3 'handsets' and then that is what you use...

So what is the correct term? LAN phone? IP phone? And I can connect these directly through a router that has the cable modem connected, without having to purchase TSI's 80$ IP phone/router?

That's what's not clear... Or does the TSI router has a phone jack for the base phone station to plug into? So I would need some sort of adapter?



hm

@videotron.ca
reply to sbrook

said by sbrook:

Unless the cable segment you are connected to is oversubscribed by Videotron.

Umm. you conveniently left out the case where TSI's links can be over-subscribed or over-sold as like what happened last year and lasted quite a long time.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·WIND Mobile
·TekSavvy Cable

The usual congestion with any cable ISP is an oversold cable segment. It's rarely an oversold link to the POI. Yes, it does happen, and stop sell arrangements are made to try to prevent too many dissatisfied clients.

I didn't "conveniently" leave that out ... just that it's far more rare than segment problems.



JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:10
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
reply to hm

said by hm :

said by sbrook:

Unless the cable segment you are connected to is oversubscribed by Videotron.

Umm. you conveniently left out the case where TSI's links can be over-subscribed or over-sold as like what happened last year and lasted quite a long time.

The Quebec cable link had small capacity issue, which was resolved in less than one month in comparison to the Ontario cable issues that lasted for almost a year.

GirgleMirt

join:2002-11-01
Saint-Laurent, QC
reply to GirgleMirt

Hmmm... So all fixed for Qc now I hope? What about phones for IP phone? Can we plug those directky in a regular router? Hmmm... Guess Ill do more research tonight...



TSI ChrisG
Premium
join:2013-01-24
reply to GirgleMirt

said by GirgleMirt:

That's what's not clear... Or does the TSI router has a phone jack for the base phone station to plug into? So I would need some sort of adapter?

The ATA that Teksavvy does sell for the service does have a phone jack located on the back that you would be able to plug your phone base into without any problems.

Hope that answers your question.

Regards


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to GirgleMirt

There are very few "IP phones" out there ... i.e. a phone with a built in ATA

So it goes

Internet line -> Modem -> Router -> ATA -> Phones

ATA is the telephone adaptor ... it has Internet RJ45 one side and RJ11 phone connector on the out


GirgleMirt

join:2002-11-01
Saint-Laurent, QC

1 edit
reply to TSI ChrisG

Thx, not really, but sbrook answered, (few have built-in ATA). So I guess it depnds on the actual phone. Some do... As I have a router, guess Ill look for such a phone, easier when you know what you are looking for! (ata adapter built in).

Thx!

TSI ChrisG: And in all fairness, my question (quoted bit) didn't make much sense... sorry! (question I had it mind was if I'm using a regular router, if I can use an IP phone; if IP phones can connect to a router for IP telephony)



TSI Jon
Premium
join:2011-08-24
canada
kudos:10
reply to GirgleMirt

Could you PM me your account information. I'm sorry to hear that your answers were not responded accordingly. I would like to go through the email thread between you and us to see where we could have answered your questions better.

Cheers,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.



TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable
reply to GirgleMirt

The ATA TSI sells isn't not intended to be a router or replace your already existing router (although you could if you wanted too). It's main purpose is to translate the digital phone call to analog so you can use any telephone that uses the standard RJ-11 telephone cord.

If you already have wireless phones in your home with a common base station that uses the telephone cord the goes into the wall, you would just plug the base into the ATA and all phones would connect.

There are DECT Wireless handsets out there where the base comes with a built in ATA, they seem rather pricey from what I looked up. It's cheaper to go with a stand alone ATA (the one TekSavvy sells or you can buy your own as well) and use your existing phones if that is possible.


GirgleMirt

join:2002-11-01
Saint-Laurent, QC
reply to TSI Jon

said by TSI Jon:

Could you PM me your account information. I'm sorry to hear that your answers were not responded accordingly. I would like to go through the email thread between you and us to see where we could have answered your questions better.

Cheers,

TSI Jonathan

Hi Jonathan, I don't have an account, I'm trying to figure things out before I order and cancel everything so have only exchanged a few emails so far. (In this case, cancel current ISP, cancel Bell phone service, and order both IP & cable internet from TSI). It's not the end of the world, just I think kind of errors that happen if you don't read an email very well and/or answer too fast (or just too quick to answer with the copy+paste answer), and you just have to send another mail with the same question and then you get a 'human' answer...

I'll PM you some samples in a few mins.

InvalidError

join:2008-02-03
kudos:5
reply to sbrook

said by sbrook:

The usual congestion with any cable ISP is an oversold cable segment.

All practical networks are oversold by definition/design.

Whether or not an oversold network will experience congestion depends on whether or not load exceeds available capacity and how badly it does so when it does.

Under one set of circumstances, you may have no congestion with 20:1 oversubscription and under a different set of circumstances, you may already run into it with 5:1 oversubscription.

While the two are closely related, the exact relationship between the two is highly circumstantial.

GirgleMirt

join:2002-11-01
Saint-Laurent, QC
reply to TypeS

TypeS: Yeah I think I now grasp the principle. You need an ATA adapter (Analog Telephone Adapter) to connect a phone to the router/modem.

So if I understand correctly, something like this should work: »www.grandstream.com/index.php/pr···rs/ht701

So far, I have 4 bland analog phones connected to the Bell wall sockets. So a no go with using my existing phones: I'll have to buy indeed a base + 4 handsets who's price seems to be around 130$ for the 'kit'. No built-in adapter though, but the ATA adapter I just mentioned can be had for 30$ is seems, which is 50$ less than TSI's Cisco 122. There's also the Cisco 112 ATA adapter which seems like it could do the same job as the 122 (well allow analog phones to work), for 45$ around.

It's already 85$ for cable activation, 130$ for new phones, so I'm trying to keep costs down as much as possible...



TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable

Yup thats perfectly understandable about trying to keep costs down. I was on the fence for a year about switching to TekSavvy cable because of the initial costs.

I would personally suggest the Cisco 112 adapter since it will most likely the same GUI interface as the 122 and will make it easier for TekSavvy get you setup/configuring the ATA for connecting to TekTalk.

Compared the two just now actually set it up between the modem and router (or switch since you wouldn't need another router behind it). But since you already have a router the 112 is definitely a good choice then at almost half the price. $2 cheaper at NewEgg Canada as well.

Maybe TekSavvy should change to offering the 112 instead, most people will already have their own router. Unless there is some benefit to an ATA with router capabilities that I am unaware of?



TSI Jon
Premium
join:2011-08-24
canada
kudos:10
reply to GirgleMirt

Thank you for sending me the thread, I can see what you are talking about. I will be revisiting some of the answers you were provided with some of the representatives you've been in touch with as there is room for improvement.

Cheers,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.



random

@teksavvy.com
reply to GirgleMirt

You can wire all the phones in your place to the ATA in one go simply by connecting a RJ11 cord from a phone outlet to the RJ11 socket on your ATA. This would let you use all you existing phones with existing wiring and does not require you to buy new phones. The most important part is disconnect the Bell wire coming in from your demarc that feeds your home wiring.

The ATA that TSI sells is old and the built in router cannot support traffic faster than 7Mbps. The ATA part work fine..

Don't count on TSI's support when it comes to ATA especially when you are using a different model. VoIP providers that do that as their sole business have much better technical support, much less wait time and much lower prices.