I used to experience severe (80%+) packet loss whenever the weather was cold, if not have the service be entirely unusable, especially if it was cold and windy.
It took years to get it fixed; and this is after speaking many, many times with basic tech support, 5 different field supervisors, a manager, Wilt and lastly executive relations (in order to get a refund).
Despite all that, it wasn't my contacts with them that got the problem resolved; it was them adding bonding channels to the node; signifying a severe congestion issue.
A year and a half later, packet loss was coming back, along with severe downstream congestion.
Luckily, it only took half a year to get more bonding channels this time. (Though the packet loss only started happening within the last few weeks)
I'd have switched providers 3 years ago, but...
said by kevink19556:
The Fios tech did a great job and even gave me his cell # to call if I had any problems.
You're lucky; FiOS has been in my area for the last 3 years but was never wired down my dead end street. If I take a 30 second brisk walk I can come to a house that has FiOS.
I did contact an engineer through DSLR who, unfortunately, informed me that they'd have to run an entirely new feed from the service area to get down to my street. I don't know how this technology works, but it really sucked hearing that; assumed they'd just be able to extend the lines from the house right next to our street inlet, but apparently not.
Course, this was after Verizon stopped rolling out new service. If I knew this a year or two earlier, I probably could've been rolling with an amazing internet experience ever since.
"Oh well", right?
Think our internet costs $75 alone right now; from what I hear about people near CV's HQ in NY, we're being nickel and dimed pretty hard, all for service that isn't very reliable.