Update: the installation did not happen. A splitter needs to be installed in the " facilities" to accommodate our address. Apparently the part is on back order. AT&T has no idea when they will get it and when we will get service. That is what a tier 2 tech told me yesterday. The local uverse manager said that they are trying to source one from another state. My area is fiber to the house so I don't know if that makes this part hard to get or what. I would go and get direct tv but that would only really solve our tv problem.
Ah, that you are FTTP makes this whole situation much more comprehensible. They need an optical splitter. Those are expensive and difficult to source parts for ATT since they have so few FTTP customers. I honestly believe they don't have any in-state, they may even have to look for one in an entirely different operating region. It's no wonder you'd had so much trouble. If you were copper they would have been able to have you up and running in no time flat.