I guess I'm kind of irritated then... tech dude was here for a couple of hours, and it seems like he should have been aware/fixed that issue.
I have been on the fence with UVerse service/support for the past few weeks with the global DHCP issue, hardware issue with my RG (which was replaced), and now the line problem. They were here, were aware of the line problem, and didn't fix it. I think I'm going to look into Charter, although, who knows if it will be any better.
BTW: Thanks for all the feedback.