http://www.dslreports.com/forum/TWC-Frequent-cable-modem-reboots-SB6121-27997396 en Thu, 20 Jun 2013 06:18:05 EDT Thu, 20 Jun 2013 06:18:05 EDT http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-28137958
Your signals are still a bit funky, your 4 downstream qams shouldn't be spaced 4db apart and your uncorrectables are still high, depending on when you rebooted the modem last.]]> http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-28137958 Mon, 25 Mar 2013 17:41:06 EDT http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-28137861 Thanks for the assistance.
-stephen

--
-stephen
Washington DC]]> http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-28137861 Mon, 25 Mar 2013 17:10:11 EDT http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997698 here: »tinyurl.com/SB6121SignalLevels

[att=1]

I appreciate the assistance, now I can take the issue to TWC.

-stephen

]]> http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997698 Sun, 10 Feb 2013 16:23:06 EDT http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997642 Road Runner HSI Forum FAQ »What are acceptable Modem signal levels?]]> http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997642 Sun, 10 Feb 2013 15:55:45 EDT http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997506
-stephen]]> http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997506 Sun, 10 Feb 2013 14:49:53 EDT http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997462
Check your cables make sure nothing ate them or they are not damaged or kinked in anyway. More than likely a tech will need to go out.]]> http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997462 Sun, 10 Feb 2013 14:34:24 EDT http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997436 http://www.dslreports.com/forum/Re-TWC-Frequent-cable-modem-reboots-SB6121-27997436 Sun, 10 Feb 2013 14:26:26 EDT http://www.dslreports.com/forum/TWC-Frequent-cable-modem-reboots-SB6121-27997396 Since about two weeks ago, we have experienced several cable modem reboots each day, usually in the evening when we're either both online or using Netflix. I found the log capability of the SB6121 and have included the logs and signal reports.

Is there something I can investigate further? Or is this enough to call TWC tech support?

Thanks and regards,
-stephen

This log excerpt shows two of about 10 reboots over a couple of hours:
[att=1]

Typical SIGNAL values:
[att=2]

]]> http://www.dslreports.com/forum/TWC-Frequent-cable-modem-reboots-SB6121-27997396 Sun, 10 Feb 2013 14:14:28 EDT